TCH-Rick
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Everything posted by TCH-Rick
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Downloading From Squirrel Mail To Outlook
TCH-Rick replied to ramone_kalsaw's topic in CPanel and Site Maintenance
The only way I can think of to do what you want is check the mail using SquirrelMail and deleting any messages you don't want at all, moving other messages to folders if you don't want to download them in Outlook, and then leave the messages you want in Outlook in the inbox. These would be retrieved when you check the mail in Outlook. -
I believe the scgi wrapper is just for perl scripts. It is not really necessary since we run suexec for perl anyway. To run php scripts as the user rather than nobody we would need to configure the server with phpsuexec which, as I understand it, forces php to run as perl.
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If the php script has to be run as the user in order to install, it is not going to work with our server setup. It looks like it requires configuring phpsuexec and that would create even more problems as it would break many other popular php scripts.
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Regarding Increased Bandwidth And Space On Plans
TCH-Rick replied to accident's topic in Open Discussion
The new limits are only in effect on new accounts right now. We will be updating all accounts in the coming weeks. For more information see the post by HG here. -
How To Monitor The Bandwidth Use Per Email Account
TCH-Rick replied to lubox.com's topic in CPanel and Site Maintenance
Just because no one responded does not mean that email issues aren't important to us. I spend a good bit of time through the Help Desk digging through mail logs and working on email issues. Email can be a complicated process. One of the great things about cPanel is you can create your own email accounts. With that ability comes trade-offs. The way the email is set up it would be difficult to monitor a specific email account as the server sees it as a part of the domain's email. The lack of response to the topic likely means that no one is aware of a script or way to do what you are asking. While not directly related, I would encourage everyone to at least monitor the disk usage of email accounts regularly. I see hundreds of messages in various mail queues on the servers that cannot be delivered because the inbox for the acocunt is full. CPanel does provide an easy way of seeing the disk usage in the Manage Accounts section of Email. -
Point A Parking Domain To My Site...
TCH-Rick replied to karlfranz's topic in CPanel and Site Maintenance
The reason for the response was you wanted the new domain pointed to a subdirectory rather than the main site. If you have domain1.com and domain2.com we can park the 2nd so that entering either domain brings up the same main page. To point domain2.com at domain1.com/anotherdir or domain1.com/page2.htm you would need to use the add-on domain feature which is available on reseller accounts but not on regular acounts. -
I am on AIM and Yahoo right now. IM me using either. My username is tchgururick.
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I don't think you guys want a hug from me, I just walked in from a softball game (and the party that followed.)
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I am sorry you had two problems in the past month but I do disagree with your assessment. I went back and looked up the tickets for the two problems. The first, where SSL was down, was answered in 10 minutes. I see nothing in the ticket to suggest that it was human error. It was more likely a software glitch as the most common reason for SSL not working is when it fails on an apache restart. As soon as we were made aware of it we restarted apache and it came back up. I did not answer the ticket today so I cannot say for sure what happened. Your dedicated IP got reassigned to another server so your site would not resolve as it was not on that server. I have been working here for over a year and I have only seen that happen two other times. Once it was our fault as a dedicated IP was given to an account by error and later reassiged when an SSL certificate was installed. The other time was a case out of our hands, the provider of the IP address installed it on a second server that was not one of our servers. We are human and make mistakes. We do strive to correct them as quickly as possible. I don't see that as having changed at all in the year and a half I have had an account here.
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Actually number 4 is not correct. Transfering the domain registration to us will not change the nameservers you have set. To avoid delays you need to either transfer the domain registration before you are ready to change the nameservers or before you request the transfer. If you transfer it before changing the nameserver you would need to wait until it is transfered to us and then change the nameservers. Also note that you need to check with the current registrar and be sure you know when you can transfer the domain. It is usually not possible to transfer once you are close to the expiration date. I have seen this limit from a week to a month before expiration. You also may not be able to make any changes to the domain once you request the transfer until it is completed. This process takes from a week to 10 days.
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I just restarted MySQL. Sometimes it needs a little nudge.
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How Easy Is It To Set Up A Reseller Account?
TCH-Rick replied to Vancouver Lady's topic in Pre-Sales Questions
If you want the .com, .org, and .net to point to the same site you would not need a reseller account. You would just need to set up the site with one and ask us to park the other two on it from the Help Desk. -
I use Crazy Browser primarily because of the Tabbed feature and the ability to have Groups. I click on the browser link and it opens the Forums, Help Desk, DNS Stuff, SamSpade, Monitoring Page, and a couple of other sites I use here. I can also easily open my News group with pages to check, or my School group with several pages I want to check regularly. I've tried others but I am too used to CB to change.
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You can also set up multiple forwarders on the single address. Just add another entry for each address you want to send to.
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As far as knowing which server you are on, you can see the server number when you log into your CPanel. It should say "Welcome to Server71" at the top.
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How Do I Make A Windows Xp Partiton Bootable?
TCH-Rick replied to purplespider's topic in Operating Systems
I'm with Raul. This could be tricky. I tried something similar last week. I have XP and Red Hat linux installed to dual boot. I needed to copy some stuff over for my daughter from her laptop so I used Partition Magic to delete the linux partition (sorry, Raul, I know you are about to stroke out as you read this) and convert it to a Windows partition so I would have the space I needed. All worked fine until I went to reboot the next day. Since I was using Lilo as a boot manager I suddenly was unable to boot into any OS. I ended up reinstalling Red Hat and lilo and all is back to normal. Bottom line, back up everything before you proceed! -
I added the Welcome Message to servers 27 and 65. It should show in your CPanels now.
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Let me know if you have any problems with it. I was at school when I got your PM so was unable to answer right away. I had to be sure all 65 of our teachers got all their grades into the computer correctly so we can get report cards out. That on top of having to get grades together for my own 150 students.
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Pear is installed on all servers. It is listed in your phpinfo.php under the Configure Command section ('--with-pear'). While checking I installed the Cache_Lite module as well.
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If you log in using your admin username/password you should be able to choose a photo to use as the Highlight photo with the drop-down menu beneath the photo you want.
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I have weiser on chat now but thought I would post as well. There is an option in the Advanced tab under Tools/Internet Options that says Always send URLs as UTF-8. If you uncheck that it will send the urls just as they are written and not try and convert the special characters and the page works fine.
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The easiest solution would be to change the filenames to not use accented characters. You should be able to do a search and replace in the code to change the references and then republish the site. I will continue to look and see if I find anything else about it.
