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  2. Restore complete. The server is all new hardware, able to give you very high performance and stability for years to come. If you are having any issues, please open a ticket via our Help Desk so that our techs can check it out and assist you. Thank you for your understanding and patience while this was being worked upon.
  3. Restoration is still continuing. Getting closer to normal. Please hold on for further updates.
  4. The restoration is still in progress. This is taking longer than originally expected, although no issues are detected. Our NOC team has made some changes to the setup to improve performance and restores are now progressing quicker. Thank you for your patience.
  5. cPanel install and server prep are completed. We are starting the restore of the backups now.
  6. We have been seeing drive issues with the server over the last couple of hours. In spite of disk checks the server continues to be unstable and so we have decided to do a restore to entirely new hardware. We will be using the backup that is available on the secondary disk. The brand new server has been provisioned and currently we are preparing this server to restore the accounts. cPanel is installing now.
  7. We have taken this server (goose.tchmachines.com) down for an emergency disk maintenance. We will update this forum post when the server is back online and all services restored. We thank you for your patience and apologise for any inconvenience.
  8. I am searching for the best way of storing, cataloguing and making available all the family history related photographs that I have. I have literally thousands of photos passed down to me from my parents and grandparents, many going back into the 19th century. I am slowly progressing with digitising these, and photoshopping them to remove the most obvious blemishes and deteriorations. I would like to make these available to me and to members of my family and their descendants now and in the future. Ideally for each image I would like to store: Date of photo Who took it What the event (if any) was (e.g wedding, picnic, tennis match) List of people in the photo, with each of their ages at the time (or this can be worked out on the fly from the date of the photo and the birth date of the person). Place Things of interest shown in the photo Caption Where I got it from, and where the master photo is now (i.e. source and repository) Quality rating Interest rating (maybe this comes by letting each viewer of the image give it a star rating) Activity (e.g. scouting, camping, hiking, sailing) Ideally I would like the system to have some kind of automatic facial recognition function to make it easier to give every face in the pictures the right name. I am already using Tag That Photo to do this on my photo collection, which works reasonably well. Then I would like users to be able to select photos that meet a set of criteria (e.g. all the pictures of my grandparents when they were in their 20s, or all pictures of my ancestors in India), and to sort them as they wish (e.g. by age of the main person, or by date taken, or by surname of people)). I don't want to have to upload the masters of all my pictures to the internet, since these are an invaluable resource. So I want to keep the master on my local system here (which is regularly backed up). But ideally the system should be available via the internet, maybe as part of my family history site generated by John Cardinal's Second Site program from my database in The Master Genealogist. Can you recommend a good way of doing this, and good software to use? Or point me to sample web sites that offer this sort of functionality? Do any of the gallery programs offered by Softaculous offer the ability to filter and sort photos using IPTC and/or EXIF tags? That seems to be the best way to go... Thanks - Rowan
  9. TCH Family, The Network Infrastructure Upgrades that have been taking place over the past two months have been completed! The final phase being completed this weekend with the project being closed as of 5pm EST on 4.26.2020 We did not expect any outages during the final phase of the rollout, however due to a firmware bug, we did experience an outage to one rack of servers early Sunday Morning. The issue was corrected approximately two hours later and was actually very difficult to track down. After consulting with Arista's 24/7/365 Technical Support Team (Switch Vendor) it was thought that there was a possible bug in the firmware version of the software running on Rack 22's Top of Rack Switching Gear. A software downgrade was completed and the switching gear rebooted and this brought the switch back online and has been running without issue since. This upgrade brings additional transit carriers, more bandwidth, additional layers of redundancy and all new Routers, Aggregation and Top of Rack Switching Gear to our network! This was the largest network project that we have ever done. I am very pleased to announce that our network is now stronger then ever and will serve us for many years to come! Please feel free to test our network by downloading any of these test files : http://totalchoicehosting.com/speed/1gb.zip http://totalchoicehosting.com/speed/5gb.zip http://totalchoicehosting.com/speed/10gb.zip If you require any further explanations or assistance please feel free to reach out to me at any time. Thank you for your continued business. Bill Kish TotalChoice Hosting
  10. This issue has been fixed already and everything looks working normally. Thank you for your patience in the meantime!
  11. Sorry to inform that we are experiencing issue with one of our Distro switches (distro22). Our NOC is working on it and network engineers are on the way. We will keep you posted. Sorry for the inconvenience caused.
  12. Maintenance has been finished. Thank you for your understanding and patience
  13. We are replacing a public switch on our NOC and this will create downtime and network outage. We do not expect any issue to arise from this replace. However you can expect brief outages and network slow downs. We will update this notice once we have started and will get posted with updates Thank you for you understanding and support.
  14. Yesterday, Joomla released a security release (3.9.17). A little later they released another update (3.9.18) that fixed an bug presented in 3.9.17. I am not sure if 3.9.18 also contain the other fixes from 3.9.17, so therefor the info about them both and you might want to install them in the following order. Please note old version: Joomla 3.9.17 is now available. This is a security release for the 3.x series of Joomla which addresses three security vulnerabilities and contains over 40 bug fixes and improvements. Read more / Get it at: joomla.org/announcements/release-news/5807-joomla-3-9-17-release.html Joomla 3.9.18 is now available. This is a bugfix release for the 3.x series of Joomla which addresses one bug. Read more / Get it at: joomla.org/announcements/release-news/5808-joomla-3-9-18.html
  15. Hey TCH-Family, click here to check out our statement on the coronavirus on the TCH-Blog! Please feel free to contact our support team if you have any questions.
  16. Hi Erin mysql_pconnect extension was deprecated in PHP 5.5.0, and it was removed in PHP 7.0.0. This issue was occurring because your site was set to use our default PHP version, which we recently changed to PHP 7.3. You can view our announcement of this change and how to select a different version at https://blog.totalchoicehosting.com/2020/03/notice-default-php-version-change/ To correct this for your sites, we have set your site to use the older PHP 5.5 version via cPanel and it appears to be loading fine. I recommend contacting the author of your script to see if they offer a newer version that supports PHP 7. Please check and if you are still facing any problem, submit a ticket at https://support.totalchoicehosting.com/ and select department as technical and mention the issue to be resolved. We will be glad to help.
  17. My site has been running smoothly for a long time (10 years?). But today, we found it no longer connects to the database. Below is the code that has been in place for years. Obviously, the items are all variables and I changed the values to protect the innocent. Can anyone help me? The last thing that is hit is: echo 'Set Connection'; Which is only there to script test. Thanks! var $dbhost = 'localhost'; var $database_name = 'database_name_here'; var $dbusername = 'username_here'; var $dbpasswd = 'password_here'; function ConnectToDatabase() { /* Database Stuff, do not modify below this line */ echo 'Set Connection'; $connection = mysql_pconnect("$this->dbhost","$this->dbusername","$this->dbpasswd") or die ("Couldn't connect to server."); echo 'Select DB'; $db = mysql_select_db("$this->database_name", $connection) or die("Couldn't select database."); echo 'End'; }
  18. Joomla 3.9.16 has been released. This release fixes some security issues and bugs. Read more / Get it at: joomla.org/announcements/release-news/5783-joomla-3-9-16.html or use it´s built-in updater.
  19. Thanks very much, will do!
  20. Open a help ticket, they will get it fixed for you.
  21. Greetings, It's been a number of years since I logged into phpMyAdmin on my site, and I can't remember my username or password... It doesn't seem to be the same login credentials as my cpanel login... and there's no "forgot my password" link. Is there anything that I can do to reset my login credentials?
  22. Hello, We will be changing the default PHP version on our Shared and Reseller servers to 7.3 on March 9th, 2020. PHP 7.3 has been around long enough and has already become widely compatible with different CMS’s, themes and plugins. Currently, the default PHP version is set to 5.6 which as many of you will know, is now end of life and unsupported by the developers. This change to PHP Version 7.3 will only affect domains that have not explicitly set a PHP Version. If you are running a PHP based website or application and you have kept it regularly updated to the latest version, you shouldn't expect to see any problems. However, if you are using old, outdated PHP scripts that require PHP version 5.6 to run, your website will most likely stop working unless you take action. You can explicitly set the version of PHP you want to use. We provide PHP versions from 5.4 to 7.3 and you can select the version yourself by using the Multi PHP Manager in your cpanel interface. As always, if you have any other questions or concerns about this change, please don't hesitate to reach out to our 24/7 Technical Support team via ticket or live chat
  23. I'm having a problem on a website that I develop. It seems that sometimes when I call session_start(), it fails to find a previously opened session, and opens a new one, which means that I lose all my session variables. Here's a section of log: [27-Feb-2020 17:39:43.496 GMT 0] on localhost, L_TRACE MemberId 18 attempted to login with PasswordStatus = 4 at line 169 in file: /home/sylvest/public_html/swchoir/do_login.php [27-Feb-2020 17:39:43.497 GMT 0] on localhost, L_TRACE Session ID = qdgs4obtlicrlcgnp6tc179e87, $_SESSION = {"breadcrumbs":[{"shortname":"Login", "filename":"index.php"}], "request_index":2, "test_mode":0, "username_entered":"sasb", "login_member":null, "login_memberid":"18", "login_name":"Sue Sylvester-Bradley", "auth_level":0, "return_page":"\/swchoir\/do_login.php", "edit_member_msg":"Your password has expired, and you need to choose a new one before you can access these pages. Please do that now.", "edit_memberid":"18", "edit_member_mode":"change_password"} at line 319 in file: /home/sylvest/public_html/swchoir/do_login.php [27-Feb-2020 17:39:43.497 GMT 0] on localhost, L_TRACE Send cookie username_entered:sasb succeeded at line 334 in file: /home/sylvest/public_html/swchoir/do_login.php [27-Feb-2020 17:39:43.497 GMT 0] on localhost, L_TRACE $to_page = edit_member.php?v=1582819873 at line 1200 in file: /home/sylvest/include/functions.php Called from redirect(edit_member.php?v=1582819873) at line 339 in file /home/sylvest/public_html/swchoir/do_login.php [27-Feb-2020 17:39:43.497 GMT 0] on localhost, L_TRACE Redirecting to Location: https://sylvesterbradley.org/swchoir/edit_member.php?v=1582819873 using header at line 1201 in file: /home/sylvest/include/functions.php Called from redirect(edit_member.php?v=1582819873) at line 339 in file /home/sylvest/public_html/swchoir/do_login.php [27-Feb-2020 17:39:43.817 GMT 0] on L_TRACE Started file at line 37 in file: /home/sylvest/public_html/swchoir/edit_member.php [27-Feb-2020 17:39:43.817 GMT 0] on L_TRACE Started file at line 5 in file: /home/sylvest/include/basic_init.php [27-Feb-2020 17:39:43.817 GMT 0] on L_TRACE Started file at line 4 in file: /home/sylvest/include/functions.php [27-Feb-2020 17:39:43.817 GMT 0] on L_TRACE Started file at line 13 in file: /home/sylvest/include/log_functions.php [27-Feb-2020 17:39:43.818 GMT 0] on , L_TRACE Resumed file at line 9 in file: /home/sylvest/include/functions.php Called from require_once(/home/sylvest/include/functions.php) at line 129 in file /home/sylvest/include/basic_init.php Called from require(/home/sylvest/include/basic_init.php) at line 128 in file /home/sylvest/public_html/swchoir/edit_member.php [27-Feb-2020 17:39:43.818 GMT 0] on , L_TRACE Resumed file at line 140 in file: /home/sylvest/include/basic_init.php Called from require(/home/sylvest/include/basic_init.php) at line 128 in file /home/sylvest/public_html/swchoir/edit_member.php [27-Feb-2020 17:39:43.818 GMT 0] on , L_TRACE session_status() = PHP_SESSION_NONE at line 782 in file: /home/sylvest/include/functions.php Called from my_session_start() at line 152 in file /home/sylvest/include/basic_init.php Called from require(/home/sylvest/include/basic_init.php) at line 128 in file /home/sylvest/public_html/swchoir/edit_member.php [27-Feb-2020 17:39:43.818 GMT 0] on , L_TRACE No session is active at line 789 in file: /home/sylvest/include/functions.php Called from my_session_start() at line 152 in file /home/sylvest/include/basic_init.php Called from require(/home/sylvest/include/basic_init.php) at line 128 in file /home/sylvest/public_html/swchoir/edit_member.php [27-Feb-2020 17:39:43.819 GMT 0] on , L_TRACE Session ID 5ks74rcukqqbkjdhchiru310q3 is now active, RemoteIp = 90.251.34.221 at line 804 in file: /home/sylvest/include/functions.php Called from my_session_start() at line 152 in file /home/sylvest/include/basic_init.php Called from require(/home/sylvest/include/basic_init.php) at line 128 in file /home/sylvest/public_html/swchoir/edit_member.php [27-Feb-2020 17:39:43.819 GMT 0] on , L_TRACE Session ID = 5ks74rcukqqbkjdhchiru310q3, $_SESSION = [] at line 805 in file: /home/sylvest/include/functions.php Called from my_session_start() at line 152 in file /home/sylvest/include/basic_init.php Called from require(/home/sylvest/include/basic_init.php) at line 128 in file /home/sylvest/public_html/swchoir/edit_member.php In the first bolded section, you can see that session ID qdgs4obtlicrlcgnp6tc179e87 is active, and that there are all sorts of session variables set. In the second bolded session, session_status() returned PHP_SESSION_NONE, so when I called session_start() it created a new session 5ks74rcukqqbkjdhchiru310q3 and all my session variables have gone. What am I doing that is causing the session to be lost? How do I make sure that when I call session_start() it retrieves any previous session if there is one, and does not create a new one? Can I implement my own version of session_start() and thus see exactly what it is doing and put in logic to prevent this error? What exactly does session_start() do? Thank you - Rowan ,
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