TCH-Andy

Congratulations

Ali, Thanks for seeing the good parts of TCH and keeping your sence of humour - despite an episode that, as you say - sucks. I've had a quick look through the ticket(s), and will chase things through, so that we can find out what went wrong, why it went wrong and prevent it happening again. On top of that of course we need to sort things out with your site to ensure there are no further issues. I will update here in a few hours when I have chased everything through. Andy

I'm a dreamwever fan and user myself

Thomas, Submit a support ticket and we'll clear them out for you.

'switching back and forth' between the old and the new server is perfectly normal during propagation.

49913

Hi, Sorry, I was a bit slow, and slightly over the 15 mins. Your welcome email has been sent, and it should all be working fine. Any problems, please let us know via a support ticket. Andy

Hi, This is a virus W32/Bagle-H is an email worm which sends itself via its own SMTP engine to addresses harvested from your hard disk. The worm searches for files with the extensions WAB, TXT, HTM, XML, DBX, MDX, EML, NCH, MMF, ODS, CFG, ASP, PHP, PL, ADB, TBB and SHT and uses the files to extract the recipient and the sender email addresses (therefore the sender email address is spoofed) . My guess is that from what you say, you have not got the virus, but someone who you know has, and it is spoofing your email address. There are a lot of these about at the moment.

Igor, Please submit a ticket to the support desk, and we will test everything for you to make sure it is all working on the server side. Please also include all the settings that you have in your Outlook Express, and the email address and password, along with the error message you get.

Congratulations Best wishes to all of you

Well it's close to the time I get on a plane and return home from a trip away - but I doubt that's the reason - unless you are having a big party for my return If so, you are all invited - but I guess it's more likely to be that Bill is having an upgrade to his main CPU or additional memory installed

Hi, Just add a ticket into the support desk, and we'll sort it out for you. Since they are all on our servers, there will be virtually no down time for the moves / change of DNS. If you provide us with all the cpanel information we will transfer the domains for you - so no, you don't need to reset email accounts etc.

Hi, Yes, you can upgrade myprofsite.com to a reseller - just submit a ticket to the support desk, and we'll take you through the process. Once we have upgraded that, ask us to transfer the domains you already have across to the reseller account. You can then cancel the plans for them. There will be no need to change the DNS as we will change it on our nameservers. Yes you can have branded nameservers (although not on the simple reseller account). All the accounts you create will then be admisistered with cpanel, exactly as they are now.

:) Welcome aboard :)

Correct You will be sent an email at 80%. If you choose to do nothing, then if the site reaches 100% if your allocated bandwidth it will be automatically suspended. You can then either buy more bandwidth, upgrade (usually the best option in my book, since it is likely to happen again), or leave it - and it will be come unsuspended at the start of the next month.

Hi, Awstats should update overnight. If your domain name has not propagated yet, it will not show the visitors though. If you have problems with it - open a ticket at the support desk.

Hi, Tickets are usually on hold for a reason - either waiting for information from you, or from elsewhere. I would recommend you reopen the ticket and ask.

Hi, The check and message is part of a resent cpanel upgrade. Just click on the word "here" underneath, and you will be prompted for your email address. If you forget your password in the future, you can reset it yourself via this email address.

Hi, No, this was not an issue last week, that was not a server issue, and totally unrelated - it was answered in your ticket. If you have further questions on that, please reopen that ticket.

Hi Phillip, Please see Latency issue thread which will hopefully explain the current issue.

Hi Sheila, Welcome to the family, I'm glad you found your way home Thanks for the kind words If you have any questions - just ask away.

Welcome to the family The more brits the better

Hi Alan, You are welcome - glad you found the problem Andy

Hi Alan, I checked the server - and I tried logging into cpanel - all clear. Andy

Welcome aboard