Head Guru

Hello, This issue was caused by a failure in our DC Power Plant. This is the source that feeds all our Core Routing gear. The problem was identified as a faulty Capacitor and shorted fail over switch. This should of never happened and we still do no fully understand what series of events caused the DC generating plant to fail. The system is designed with dual redundant plants and a 3rd failover is UPS Battery Backup. It appears when the Capacitor blew it sent a spike across to the fail over switch and nothing failed over. What we really do not yet understand is why the UPS Battery system did take over the load. During the entire out the UPS bank never showed more than a 13% load and was sitting in ready mode but never deployed. The reason our entire network did not go down all at once was because certain routing gear requires 20V and some other gear need 30V or 40V or 40-48V. When the generation of DC power stooped the internal batteries stopped getting continuous charge. So we watched in horror as the battery voltage started dropping from 48V. When we were able to restore DC operations, our internal DC power plant was producing 18Vs. I am thankful we were able to restore services so quickly. This was a very large issue, that my team handled with passion and safety. When we are dealing with 408V of power, it gets a little scary. But the electrical team did an great job. We do not expect this to occur again, however we have contracted with outside independent DC power plant specialty company to review. Any upcoming maintenance on this unit will be advised on our forums. Thank you for your understanding and I am really sorry this has happened. In regards to uptime i would like to offer this, I have been using this reply to clients about this outage and felt it appropriate to include here. ==================================================== " We contract with an outside, 3rd party and independent monitoring company to track our uptime. You can review their full report for our network uptime at the following link : If you take a close look you can see we have never ended our yearly uptime with anything less than 99.99%. You can also note that we have never fallen below 99.95% uptime. Most likely 2019 will be another 99.99+% uptime track record for us. Please note we purge uptime records every 3 years. http://www.uptimedoctor.com/publicreport/hmpxpe8z/113178/2/342159 Downtime is an unfortunate part of this business and we strive to do our best. However, every host on every platform will have downtime. Facebook, Amazon and all the other large companies. Even, yes Google and Yahoo have outages. https://www.uptrends.com/news/Google-and-Yahoo-services-have-the-same-uptime I am truly sorry this outage occurred and please know that I was on site at the Data Center within 30 minutes of the outage start and stayed onsite and guided all operations to restore service as quickly as possible. "

Hello, We have completed our work on the network at DC2. Thank you for your patience and business. Any questions, please just let us know!

Good Evening TCH World! We are about to begin the maintenance window.

Hello, We will be performing network maintenance at our DC2 location. We do not expect any issues and have set the following maintenance window. 9PM - 11PM EST 5/29/2018 We will be conducting firmware updates on our routing and switching gear. We do not expect any issue to arise from this update and the entire process should not be longer than 10 minutes.. However, we have set a 2 hour window. During this window you can expect brief outages and network slow downs. We will update this notice once we have started and will provide updates during the maintenance window. Thank you for you understanding and support.

Just open a ticket and we would be glad to go over everything with you.

Hello, Send me an email and please reference this post and the domain name you would like whitelistd. If the domain looks good and it wont be spamming our members, I will add to whitelist.

The internet

open a ticket with our help desk and we can get it setup for you

Thank you for the business, if and when you are ready to make the jump into a dedicated server please contact me personally. I will dig out a special price just for you!

Merry Christmas and Happy New Years!

Agree with Marshal.. These normally end up being a local DNS issue or Firewall Block on our end. Drop us a ticket and of course if you want to speak to any of us directly you can contact us at any time.

You can always access your cpanel account thru the servers https page. Like this :: https://crooked.tchmachines.com:2083/ Then just enter your cpanel username and password.

You caught us doing a quick server swap. The Support site was relocated to a new more powerful server last night during non peak hours. I can say that the new server is performing well beyond what we thought it would and the support pages are flying fast. Thank you for your understanding.

I am thankful for your business and am very pleased that you are pleased with the level of our service. Yes, our servers are undersold. Yes, our servers are running the latest cPanel Yes, our servers are secure Yes, our servers are all new state of the art powerful web hosting machines.

We are very aware of this Let's Encrypt. We have been considering rolling this out to our client base, but we are also very concerned about it at the same time. Mostly because of this https://www.theinquirer.net/inquirer/news/3007326/lets-encrypt-has-issued-15-000-ssl-certificates-to-paypal-phishing-sites and then there is this http://www.zdnet.com/article/lets-encrypt-accidentally-leaks-user-email-data/ My biggest issue is the frequent renewals and the lack of oversight on Let's Encrypt. We will be rolling this out to the shared client base soon, but we have just been watching the market and seeing where we are. This latest paypal phishing issue placed more doubt in our minds. Thank you for your continued business and support.