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Head Guru

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About Head Guru

  • Rank
    Bill Kish Head Guru

Contact Methods

  • AIM
    tchgurubill
  • Website URL
    http://www.totalchoicehosting.com
  • ICQ
    0

Profile Information

  • Gender
    Male
  • Location
    Troy, MI

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  1. TCH Family, The Network Infrastructure Upgrades that have been taking place over the past two months have been completed! The final phase being completed this weekend with the project being closed as of 5pm EST on 4.26.2020 We did not expect any outages during the final phase of the rollout, however due to a firmware bug, we did experience an outage to one rack of servers early Sunday Morning. The issue was corrected approximately two hours later and was actually very difficult to track down. After consulting with Arista's 24/7/365 Technical Support Team (Switch Vendor) it was tho
  2. If your account has been effected by the cPanel Price Increase, you will be notified by email.
  3. Greetings TCH family: As some of you have heard, cPanel announced a dramatic pricing structure change that has caused waves around the hosting industry. While they gloated about never having increased their pricing, cPanel has implemented both a significant price increase as well as an additional price/tax on user accounts. Their announcement and follow-up update can be found here. Their forum post can be found here as well. To be clear, TotalChoice has never made a profit on the sale of a license. It is a little known secret that some providers, such as ourselves, subsidiz
  4. Hello, This issue was caused by a failure in our DC Power Plant. This is the source that feeds all our Core Routing gear. The problem was identified as a faulty Capacitor and shorted fail over switch. This should of never happened and we still do no fully understand what series of events caused the DC generating plant to fail. The system is designed with dual redundant plants and a 3rd failover is UPS Battery Backup. It appears when the Capacitor blew it sent a spike across to the fail over switch and nothing failed over. What we really do not yet understand is why the UPS Batte
  5. Hello, We have completed our work on the network at DC2. Thank you for your patience and business. Any questions, please just let us know!
  6. Good Evening TCH World! We are about to begin the maintenance window.
  7. Hello, We will be performing network maintenance at our DC2 location. We do not expect any issues and have set the following maintenance window. 9PM - 11PM EST 5/29/2018 We will be conducting firmware updates on our routing and switching gear. We do not expect any issue to arise from this update and the entire process should not be longer than 10 minutes.. However, we have set a 2 hour window. During this window you can expect brief outages and network slow downs. We will update this notice once we have started and will provide updates during the maintenance window.
  8. Just open a ticket and we would be glad to go over everything with you.
  9. Hello, Send me an email and please reference this post and the domain name you would like whitelistd. If the domain looks good and it wont be spamming our members, I will add to whitelist.
  10. open a ticket with our help desk and we can get it setup for you
  11. Thank you for the business, if and when you are ready to make the jump into a dedicated server please contact me personally. I will dig out a special price just for you!
  12. Merry Christmas and Happy New Years!
  13. Agree with Marshal.. These normally end up being a local DNS issue or Firewall Block on our end. Drop us a ticket and of course if you want to speak to any of us directly you can contact us at any time.
  14. You can always access your cpanel account thru the servers https page. Like this :: https://crooked.tchmachines.com:2083/ Then just enter your cpanel username and password.
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