Head Guru

Hello Team Clifford, I am happy to report that Clifford has been given a clean bill of health. The issue today was caused by a failed power supply. Clifford has redundant power supplies but when one of them failed it also appears to have damaged the RAID controller. The DC team replaced the failed power supply and the RAID controller and brought the server back online. The good news is the RAID array was intact and no data was lost. Because of the hard crash the server did require a filesystem check during boot. There were only a few minor corrections needed and everything came back clean. Our Tech Ops team has gone through the server and everything is operating normally. We will continue to keep a close eye on Clifford but at this point I am calling this incident resolved. I know this was a long outage and I know how frustrating that is. Thank you for hanging in there with us while we got Clifford back on his feet. Bill

Hello, I have some good news to report from the DC Team! They have re-racked the server and have turned it over to our tech-ops team, who are currently reviewing the server. Once I have a clean bill of health, I will report back with a full update. However, as of now, the server is back online.

Hello Team Clifford! Here is what we know, the server crashed and the logs indicate an issue with the servers power subsystems. We have DC staff currently working on the server and we will post updates once we have a clear diagnosis. Downtime is painful, it happens, and we are working as fast as possible to restore services to our Clifford Server Family. Updates to follow...

This maintenance has been successfully completed. If you require any assistance, please let us know.

Hello, We have completed the restoration of all user accounts on the new server. This concludes our emergency maintenance. Thank you for your understanding.

Hello, I wanted to give an update. The hardware on this server has suffered a fatality and we are going to be restoring all the accounts from backups to a new server. Since we have servers at the ready, the restore is already in progress. We will update as we move along. Thank you

Hello, We have successfully completed the Power Maintenance. All services have been restored. Thank you for your understanding. Happy Hosting Bill

Hello TCH Family, NoSpam UI interfaces were back online as of 8:10AM EST this morning. As part of the enablement of the UI please be aware of the following: Quarantine reports – Links in prior reports will not be actionable, all future reports will work as normal. Any required mail in previous reports can be released via the UI. TCH would also like to reassure our NoSpam users that there was no interruption to mail processing during this time. We apologize for the interruption in service and will provide further updates on the matter in due course. Thank you for your patience and co-operation.

I am sorry for the long delay. We ran into some issues. However, the restoration of accounts has started.

The maintenance for this server has started. We will update this post as we roll along. Thank you for your understanding and patience as we improve our infrastructure.

This maintenance has been completed successfully, and all services have been restored. If you are facing any issues, please feel free to open a ticket at MYTCH. I appreciate your understanding as we enhance and upgrade our services.

This maintenance has started. We will update this forum post as we move along. I appreciate your understanding as we enhance and upgrade our services.

Please be advised that we have found it necessary to reschedule the UPS maintenance planned for tomorrow. New notices will be posted when a replacement date has been chosen. Thank you

Hello, I am pleased to announce that this maintenance window has been completed successfully. If you are facing any issues, please open a ticket in MYTCH.

Good Morning TCH Family, We have started the maintenance window for the server. Updates will be posted to this thread as we move along. Thank you for your understanding as we work to upgrade our services.