TCH-Rick

Well, my first name is James so technically I guess I'm a Jim.

Here are the tools I use every day for looking up IP addresses, DNS info, and other related items. Ted's Tools Sam Spade Check DNS DNS Stuff DNS Stuff is great with the e-mail address tools.

In order to test your account we need access to it. Please submit a Help Desk request at https://ssl.totalchoicehosting.com/supportdesk and include all log in information so that we can look at it further.

Please submit a Help Desk ticket at https://ssl.totalchoicehosting.com/supportdesk and we can look at it and be sure that all is set up correctly.

Check your email. If you didn't get it email me at rick@totalchoicehosting.com and I will send it to your alternate address.

I have sent the information you need through my Earthlink account and you should have it now.

Please note that generally these type of problems should be submitted as Help Desk tickets since we need access to your account to test and see what is happening. Since you mentioned your server number I was able to do some checking and made a change that should fix the problem. Please test it and if it is not working go to the Help Desk at https://ssl.totalchoicehosting.com/supportdesk and submit a ticket and I will look into it. I also should mention that Horde is a third party program. We cannot fully support it when they break it.

You can put the data and attachment directories in your root directory outside of public_html so that others can't get to them directly over the internet. You would need to specify this in your config options.

I will echo what Jack said and add, "Start early." There is no advantage or need to wait until just before the domain expires. The transfer fee includes a one year extension of the registration and is added to the current expiration date and not when you do the transfer. I have seen a number of cases where folks try to transfer the last week or so before expiration and then the other registrar refuses to approve.

I removed the install.php file from the directory so that should prevent anyone from changing your set up.

https://ssl.totalchoicehosting.com/supportdesk

Submit a Help Desk ticket. We can restore a backup. Please include any information you can as to when it may have happened.

It does not matter who your domain registrar is, if the domain gets parked it will have a different IP address. When it is unparked it will revert back to the original IP address and propagation will take up to 72 hours. Any time the IP address changes it will take time to propagate. As for the question about the notification from the board, I am not sure at this point. I will check on it in the meantime.

Thanks, all. We have a great group of techs and I consider it an honor to be a part of the Tech Support family.

We do not allow separate domains pointing at subdirectories on your site except on reseller accounts.

The simplest option would be to submit a Help Desk ticket and describe exactly which files or directories you need deleted and we can take care of that. A similar problem is when you are able to delete the files but they will not empty from your trash. We can delete those as well.

You can go into the Spam Assassin settings in your CPanel and add the addresses to the Whitelist_from options in Configure Spam Assassin.

IM me and I'll have a look. Premature end of script headers can be a variety of things.

You can see your error log in your CPanel (under Stats.) It is very useful at times. For example, directory is writable by all indicates that the permissions are set to 777 and you should change them to 755. Premature end of script headers or something similar may mean an extra space at the end.

Try it again now and see if it works.

It's pretty simple. The easiest route is to sign up for a reseller account using a new domain (such as the one you mentioned that is no longer being used) and we can move the other accounts into it once you are ready.

Your account has been set up and an email was sent. You should submit a Help Desk ticket at https://ssl.totalchoicehosting.com/supportdesk if you have not received the information and we can resend or recreate the information. Also be sure to look in your Spam folder and see if it may have been diverted there.

Hope you got my reply. I was certainly not mad at you, just busy making out a test for my Probability and Stats classes for tomorrow. (I suspect some of them will be mad at me tomorrow.)

Congrats! It was fun watching the hits come into the server during the segment and especially as they broke for a commercial.

Another option is to install SquirrelMail on your site and you can then add whichever plugins you like. I do like the addressbook plugin, I installed it once on my install of SquirrelMail before we installed it serverwide. We'll look into it but no promises right now.