Head Guru

Sorry for the lack of updating. Appears my admin team did not admin very well on this one. We are moving the tchstatus.com pages to a off site server. This was if our dc has connectivity issues, you will still be able to get status updates. This move should be completed tonight. Thanks!

Just hit me or one of us back on IM. But to answer your question, that should not be a problem at all for you. If you need help, let us know. Bill

long time tch staff member Carl Noonan has been promoted to Abuse Manager. Carl will be taking over all the roles for the abuse system here at TCH. In addition to this he will be staying on as our level 2 engineer. I just couldnt live without Carl on level 2 team. Carl will be starting his traning for the Abuse Department tomorrow and we expect him to be fully up to speed within a week or so. Congrats to CARL!

We be chatting in IM. Bill

Bottom line is this. You have to pay for your hosting account. If you dont pay for your account we take it away. We send multiple warnings, begging for you to bring your account current. We give you days upon days to pay. Sorry you lost access to your account, but paying for your hosting is a required step in order to continue to use our product. In order to get your account reactivated all you have to do is pay your bill. We provide 24 hour support via chat, telephone, instant messenger. Have a nice day.

my msn is funky at times... hit me on aol , would be more than happy to chat

Welcome to your new home. I will have someone check on your new account for you, and get you an update. Bill

We are announcing a emergency window of maintenace on the TCH NOC network. This will effect certain servers within our data center. The window of maintenance will be from 12am - 3am. We do expect small periods of downtime within the above window,although we are expecting to be completed with the maint by 1am EST. We are re-segmenting certain areas of the network thus we will need to reboot our core routers and certain switches. I will post updates as we move along. I am only expecting brief 5-10 minute outages as we reboot switches, however we are going with the 3 hour window to allow us time to make all the changes we need. Thank you.

We are still working with the upstream. This issue is out of our control as your route is congested along the path to our data center. At this point we have no updates. FWIW, your site is loading fast from my connection.

Got your traceroute. Looks like some major latency on the 3rd to last hop. I am off for the night, however I have asked TCH-Dick to contact our upstream to start working on this issue. He will keep you updated here. Bill

Start > Run > type cmd then tracert cutiesexpressions.com

Can you please paste a complete traceroute from your computer to your site. Using windows you can do this from the command window. tracert cutiesexpressions.com

Your site is loading really fast from my home adsl connection at this time. Is there any time that you notice this issue, as I can not notice any issues with the site right now.

Thanks for the update. Checking on the site now....

We are not mind readers and my ESP is not working like it should be. How about a domain name so we can actually look at the issue. Bill

Thanks LeeD I am thankful we are able to fit your needs. If I can do anything to help you at any point, please just let me know. Bill

This server has been sold. Sorry but you missed the boat. Bill

hindixp I am so glad you are coming back home. :tchrocks: We host many Joomla sites, in fact our fantastico allows instant install of Joomla. If there is anything we can do to help you with the transition back to TCH , please let us know. Bill

As many of you know, PHP 4.x will be reaching its end of life at the beginning of January 2008. This means that the developers of PHP are no longer going to offer support for PHP 4, which ultimately means we can no longer run PHP4 on our production servers. We have constantly been managing the balance between those of you who have been asking us for PHP5 and those of you who have older scripts that would be broken by PHP5 asking to maintain PHP4. It is due to these compatibility issues with various PHP scripts we held off on doing so. However, all major scripts have now been upgraded to work with PHP5, and hence the time is right for us to upgrade. This server will be left online with php4 until the first of 2008 at which time we will need to have all accounts moved to PHP5. Before those of you with older scripts begin to panic, we will be here to help throughout the process, and we are looking to leave one server using PHP4 for those cases which cannot be upgraded in a hurry. Many of you may be asking "What does this mean to me and my website". Quite simply in most cases the upgrade to the server hosting your web site will be seamless. There should be no changes in the way your static web pages load and operate. If your using web pages built on php code this upgrade "may" effect your site. Some of the code used in PHP 4 may not function in the same manner running under php5. In the cases of scripts you have purchased or installed, most vendors have their code PHP5 compliant now. If you have custom written your code, then you may need to revamp certain sections of it to run properly under php5. As stated earlier, we will be upgrading to the latest stable builds of PHP 5 and MySQL5. We will begin a limited roll out of the new versions on 11/13/2007. This roll out will be limited to our servers located in our Troy, MI Data center and the upgrades will take place on 11/13/2007 starting @ 12:01am The first roll out effects the following servers: abraxas almania ambria ansek applecore bespin byss cathar coruscant dagobah dantooine danuta darthvader elom endor felucia fresia geonosis grievous gryphon hansolo hapes hoth inysh ithor jandoon jendar kalee kamino kashyk korriban lando luke mandalore naboo nubia ophideran ossus palpatine plavin quanton r2d2 revan saijo sidious tarvis ukatis utapau vortex widek xerxes yavin zeltros We will begin our second roll out one week later. The following servers will be upgraded starting at 12:01am on 11/21/2007: 4 6 8 10 11 12 14 21 24 31 32 39 40 43 46 47 49 52 54 60 61 67 70 76 78 83 89 92 93 94 98 101 102 103 104 Finally, we will complete the roll out on 11/28/2007 ( again starting at 12:01am) by upgrading the following servers: 105 108 117 118 119 120 121 123 124 125 126 300 302 315 316 317 319 320 329 335 345 364 366 369 379 384 386 387 390

Php5 / Mysql5 Upgrades As many of you know, PHP 4.x will be reaching its end of life at the beginning of January 2008. This means that the developers of PHP are no longer going to offer support for PHP 4, which ultimately means we can no longer run PHP4 on our production servers. We have constantly been managing the balance between those of you who have been asking us for PHP5 and those of you who have older scripts that would be broken by PHP5 asking to maintain PHP4. It is due to these compatibility issues with various PHP scripts we held off on doing so. However, all major scripts have now been upgraded to work with PHP5, and hence the time is right for us to upgrade. This server will be left online with php4 until the first of 2008 at which time we will need to have all accounts moved to PHP5. Before those of you with older scripts begin to panic, we will be here to help throughout the process, and we are looking to leave one server using PHP4 for those cases which cannot be upgraded in a hurry. Many of you may be asking "What does this mean to me and my website". Quite simply in most cases the upgrade to the server hosting your web site will be seamless. There should be no changes in the way your static web pages load and operate. If your using web pages built on php code this upgrade "may" effect your site. Some of the code used in PHP 4 may not function in the same manner running under php5. In the cases of scripts you have purchased or installed, most vendors have their code PHP5 compliant now. If you have custom written your code, then you may need to revamp certain sections of it to run properly under php5. As stated earlier, we will be upgrading to the latest stable builds of PHP 5 and MySQL5. We will begin a limited roll out of the new versions on 11/13/2007. This roll out will be limited to our servers located in our Troy, MI Data center and the upgrades will take place on 11/13/2007 starting @ 12:01am The first roll out effects the following servers: abraxas almania ambria ansek applecore bespin byss cathar coruscant dagobah dantooine danuta darthvader elom endor felucia fresia geonosis gryphon hoth inysh ithor jandoon kalee kamino kashyk korriban luke mandalore naboo nubia ophideran ossus plavin quanton r2d2 saijo tarvis ukatis utapau vortex widek xerxes yavin zeltros We will begin our second roll out one week later. The following servers will be upgraded starting at 12:01am on 11/21/2007: 4 6 8 10 11 12 14 21 24 31 32 39 40 43 46 47 49 52 54 60 61 67 70 76 78 83 89 92 93 94 98 101 102 103 104 Finally, we will complete the roll out on 11/28/2007 ( again starting at 12:01am) by upgrading the following servers: 105 108 117 118 119 120 121 122 123 124 125 126 127 128 300 301 302 315 316 317 319 320 329 335 345 364 366 369 373 374 375 379 384 386 387 390

Yes be sure to check out the chat room it is a very helpful and fun place. Bill

What domain do you host with us Betsy? Let me see what I can do for you....

You are very welcome. I am glad you decided to stay with TCH. We will do our very best not to let you down. Bill

Plus where else can you go and work with such a good looking Datacenter Manager?

One thing. Can you reach the owner of that company via his cell phone 24 hours a day / seven days per week? You can here at TCH.