Head Guru

I will check to see if we can change settings at the domain level, if so we may just in fact be able to have our cake and eat it. Bill

Having your cake and eating it to. A old saying but it really goes a long ways in this case. We could pass the spam emails along with tagged headers, but in my view that is waisting everyone's effort. The reason the reply in that ticket was flagged as spam was because your filters were doing a poor job of filtering. The spam firewall is not doing a poor job of filtering. We are monitoring the rejected emails and so far the firewall is 99.999% accurate. At this point we are not planning on passing thru the tagged spam. It just seems so counter productive. If your looking thru your "spam" folder then this entire spam firewall would be counter productive. Just delete the spams from your inbox as the come in, in my view thats the same as going thru your spam folder.

The firewall uses two methods to filter spam. The first method is by way of RBL's (real time blacklists). We can use any of the RBL's available, however I have choosen only to use: spamhaus and spamcop The other method is via its patented "MessageIQ". I have copied the following from mailfoundry's website. "MailFoundry's MessageIQ scan engine uses a layered approach that maximizes kill rates and minimizes false positives. We do not use any 'scoring' or rating systems for identifying spam - those systems are plagued by high false positive rates and are really only 'guessing' at spam. And when it comes to protecting your message, guessing isn't good enough. The core layer for threat identification are the spam signature files. Those spam signatures are created and managed by human spam editors who look at spam 24x7x365, and we release new spam updates every 5 minutes to ensure that our customers have the latest rule sets to defeat spam attacks as they happen. Because our signatures are designed around actual identified spam, the system isn't guessing at identifying incoming email, thus our false positives are the lowest in the industry. Period. "

Dan, I am so happy we are doing things right for you. As always, if there is anything we can do to make your stay here a little nicer, just let us know. Bill

4 spams verse how many prior to the firewalling?

Dorsey, My reply was forthright, concise and very professional. Perhaps you could let me know what I said that was so offensive? You did not quote my remarks but that of another poster! How that makes me angry is beyond me? I remain professional and always am available to dicuss any issues. At this point however, I am walking away confused.

I answered the help desk ticket GKN-12633 on April 2 Bob. You must have missed it. Your domain has been set up in the spam firewall since 4/2 and you just need to submit a ticket to have the MX changed. Please refer to GKN-12633 Bill

This is still in beta testing. I would not suggest you sign up for beta testing if you are really concerned about loosing a email to the spam firewall. When this comes out of beta, it might be a better time for you to look into it.

If I missed anyone in the thread, just reply here. The spam firewall is wonderful. I went from THOUSANDS of spams per week to Please provide feedback here and let us know what you think. Bill

I have added your domain name to our spam firewall now please open a ticket with tech support and have them change your MX record to the following: spamkiller.tchmachines.com MX 1 Once the MX record has been modified it will take a couple days for all the cached entries to fall off the internet and for all your email to go thru our spam firewall. Please let us know here how things start looking as spam starts to go away for ever.

I have added your domain name to our spam firewall now please open a ticket with tech support and have them change your MX record to the following: spamkiller.tchmachines.com MX 1 Once the MX record has been modified it will take a couple days for all the cached entries to fall off the internet and for all your email to go thru our spam firewall. Please let us know here how things start looking as spam starts to go away for ever.

I have added your domain name to our spam firewall now please open a ticket with tech support and have them change your MX record to the following: spamkiller.tchmachines.com MX 1 Once the MX record has been modified it will take a couple days for all the cached entries to fall off the internet and for all your email to go thru our spam firewall. Please let us know here how things start looking as spam starts to go away for ever.

I have added your domain name to our spam firewall now please open a ticket with tech support and have them change your MX record to the following: spamkiller.tchmachines.com MX 1 Once the MX record has been modified it will take a couple days for all the cached entries to fall off the internet and for all your email to go thru our spam firewall. Please let us know here how things start looking as spam starts to go away for ever.

OK your next. I have added your domain name to our spam firewall now please open a ticket with tech support and have them change your MX record to the following: spamkiller.tchmachines.com MX 1 Once the MX record has been modified it will take a couple days for all the cached entries to fall off the internet and for all your email to go thru our spam firewall. Please let us know here how things start looking as spam starts to go away for ever.

Hi, Although this is not help to you, I would strongly suggest looking at another Email Client. Since Outlook2003 connects thru your internet connection to the server to send that large attachement, and the web mail is a direct connection, the first thing I would look at would be a issue with your connection. Do you have any issues uploading content thru the same connection to your server?

Dorsey, We have never actually spoken to each other, so I just want you to know that in my reply I may come across as harsh, just please understand the passion I have for my business. I want you to be the happiest client on the planet, but I also want you to know how hard we are all working behind the scenes. Take a moment to read this over and call me at my office with any questions you may have. I have taken the past hour to go over your tickets and such and for the most part (90% of the time in my view) my staff hits the nail on the head every time. Let me just say firstly, thank you for your business and the feedback your providing to us. I know we need to work on that other 10% and we are doing just that. Please take a look around the forums and you will see that we have. 1. Acquired our own Data Center Space. 2. Invested over $200,000 USD in upgrades and purchasing of new hardware. 3. Upgraded our transit to include XO, Level 3 and Cogent. With over 3GB in available transit. 4. Acquired from ARIN and are migrating into our very own IP space. This means much better control over our IP block. The list goes on and on. The past three months have been incredible here at TCH. I promise you Dorsey, things are just going to keep getting better. I want to break down each of your comments with a reply of my own. I am glad we do well on all the above. In the upcoming days, you will even notice even more improvements to the way we are handling things. Number 1 - I am fully aware of the issues with slower level 2 response times. We have always enjoyed good level 2 response times, however over the past two months our response times in level 2 are not acceptable. I have hired two additional level 2 administrators. They will be staring within two weeks and will be fully up to speed by the end of April. This should solve the slower than normal response times from level 2. On the flip side most level 2 tickets are still being solved within 12 hours. Our level 1 tickets are still resolved in most cases in under 20 minutes. Number 2 - I would like to make something very clear on this matter. We make NO changes to your box unless you ticket us to make such a change. The only thing we every do is update security related items on your server. We never had and never will upgrade your server without advanced notice. Ever! What I think your having issues with is cPanel. cPanel is the control panel that is running on your box. cPanel updates itself every night. If cPanel upgrades certain packages and or software packages, this is 100% not within our control. This is a feature built into cPanel. Automatic Updates are something that keeps your server up2date. Now, we can shut this feature off for you. Just open a ticket and we shall shut off the automatic updates. Number 3 - This is being discussed by the team. Update you when we have had a chance to talk about it. Number 4 - TotalChoice is a small company. We are not a large corporation. I can also count the team members. Well I can name them one by one. I would much prefer a small number of dedicated staff members than a large group of staff that could give a rats behind about their job or the company they work for. My office phone number, email address, cell phone number and such is all pasted in my forum signature. I am available 24/7 to you and any other TCH client. In summation, things are not perfect here at TCH. I know that, and I am always working on making things better and better. I look forward to your comments.

Many answers to your questions can be found here: http://en.wikipedia.org/wiki/Internet2

Damn brits!

Level 2 tickets are not always turned over as fast as our level 1 tickets. This can be for many reasons. Mostly Level 2 tickets are much more complex and may require more than one senior level admin's input. I have seen many level 2 tickets where our senior admins will discuss fixes and fix attempts over several shifts. Your ticket will be answered when it is completed. If the ticket is in a "open" status we are well aware of it and your ticket will be answered when the work is completed on it. Bill

http://www.webperformanceinc.com/library/r...ance/index.html

Tell him you spoke to the boss at TCH, and we will give him his first three months FREE if he switches hosts Let me know what he says.

Did they have a pepper bar? I think not!

Help Desk Ticket! http://www.totalchoicehosting.com/supportdesk/

We are lighting up a gigE to Level(3) at the moment. Currently some outbound routes are routing over Level(3) and we should soon have inbound routes in our router BGP. :) GO TCH!

Thank you Curtis. This is such a huge step for us. I really dont know if our clients will understand how large a step this is for TCH. But, it is very very large step! Bill