elise

Here's the deal. Last week my credit card got stolen. I canceled the card and got a new one. In the meantime, TCH suspended my account which means, no website, NO EMAIL, no CPANEL access. And the username and password do not work to go into the billing section to update the credit card information. 1) If you are going to suspend someone's account, for whatever reason, it is a good idea to warn them first, so they can take corrective measures. 2) People lose, cancel, or change their credit cards all the time. TCH should have a system in place making it easy to update credit card information, instead of this ridiculous runaround I'm getting now. I've been online with live support for one hour and still have not had any resolution. All the while, our company's website is down and I am not able to access any email. This could all have been avoided with a simple email including a link to update the account information. I can't imagine how anyone would feel safe continuing to use TCH, after going through what I am going through now, just to be able to get my account activated again. Elise Bauer

Thanks David, that was it!

I'm trying to do a new install of MT3.2b. Not an upgrade, but a new install. Have run MT-check successfully, but get the following message when I try to run mt.cgi: Too many redirects occurred trying to open “http://my-domain-here/mt/mt.cgi/mt-upgrade.cgi?__mode=install”. This might occur if you open a page that is redirected to open another page which then is redirected to open the original page." (Note that I've subbed "my-domain-here" for the actual domain. Any ideas what this could be about?

Thanks Thomas!

Thanks everyone, for your welcome messages. As some of you might know, I have been recommending TCH to hundreds of people for the last 6 months, based on TCH customer reviews on a survey I hosted on Learning Movable Type. The results of this survey can be found here: Movable Type Friendly Web Hosts. I have some specific feedback I would like to give to TCH senior management regarding 1) the accuracy and helpfulness of the MT Intall tutorial (not accurate), 2) the helpfulness of the Live tech support (not helpful), and 3) the helpfulness of ticketed support (more helpful) during the install process. I have been informed that TCH tech support does not actually support MT questions, yet on the MT install tutorial page, at the bottom of that page, there is this directive: So, I have some feedback regarding that. Would someone please contact me with the email of a senior manager at TCH to whom I could direct the more detailed feedback and who is empowered to take corrective action? I'm at elise AT elise DOT com. Thank you. It looks like you have a wonderful forum here. Great to see Tweezerman here too; he's the smartest person I know in the world concerning Movable Type.

Problem figured out.