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elise

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About elise

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  1. Here's the deal. Last week my credit card got stolen. I canceled the card and got a new one. In the meantime, TCH suspended my account which means, no website, NO EMAIL, no CPANEL access. And the username and password do not work to go into the billing section to update the credit card information. 1) If you are going to suspend someone's account, for whatever reason, it is a good idea to warn them first, so they can take corrective measures. 2) People lose, cancel, or change their credit cards all the time. TCH should have a system in place making it easy to update credit card in
  2. Thanks David, that was it!
  3. I'm trying to do a new install of MT3.2b. Not an upgrade, but a new install. Have run MT-check successfully, but get the following message when I try to run mt.cgi: Too many redirects occurred trying to open “http://my-domain-here/mt/mt.cgi/mt-upgrade.cgi?__mode=install”. This might occur if you open a page that is redirected to open another page which then is redirected to open the original page." (Note that I've subbed "my-domain-here" for the actual domain. Any ideas what this could be about?
  4. Thanks everyone, for your welcome messages. As some of you might know, I have been recommending TCH to hundreds of people for the last 6 months, based on TCH customer reviews on a survey I hosted on Learning Movable Type. The results of this survey can be found here: Movable Type Friendly Web Hosts. I have some specific feedback I would like to give to TCH senior management regarding 1) the accuracy and helpfulness of the MT Intall tutorial (not accurate), 2) the helpfulness of the Live tech support (not helpful), and 3) the helpfulness of ticketed support (more helpful) during the i
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