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Head Guru

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Everything posted by Head Guru

  1. Hello, We have completed our work on the network at DC2. Thank you for your patience and business. Any questions, please just let us know!
  2. Good Evening TCH World! We are about to begin the maintenance window.
  3. Hello, We will be performing network maintenance at our DC2 location. We do not expect any issues and have set the following maintenance window. 9PM - 11PM EST 5/29/2018 We will be conducting firmware updates on our routing and switching gear. We do not expect any issue to arise from this update and the entire process should not be longer than 10 minutes.. However, we have set a 2 hour window. During this window you can expect brief outages and network slow downs. We will update this notice once we have started and will provide updates during the maintenance window. Thank you for you understanding and support.
  4. Just open a ticket and we would be glad to go over everything with you.
  5. Hello, Send me an email and please reference this post and the domain name you would like whitelistd. If the domain looks good and it wont be spamming our members, I will add to whitelist.
  6. open a ticket with our help desk and we can get it setup for you
  7. Thank you for the business, if and when you are ready to make the jump into a dedicated server please contact me personally. I will dig out a special price just for you!
  8. Merry Christmas and Happy New Years!
  9. Agree with Marshal.. These normally end up being a local DNS issue or Firewall Block on our end. Drop us a ticket and of course if you want to speak to any of us directly you can contact us at any time.
  10. You can always access your cpanel account thru the servers https page. Like this :: https://crooked.tchmachines.com:2083/ Then just enter your cpanel username and password.
  11. You caught us doing a quick server swap. The Support site was relocated to a new more powerful server last night during non peak hours. I can say that the new server is performing well beyond what we thought it would and the support pages are flying fast. Thank you for your understanding.
  12. I am thankful for your business and am very pleased that you are pleased with the level of our service. Yes, our servers are undersold. Yes, our servers are running the latest cPanel Yes, our servers are secure Yes, our servers are all new state of the art powerful web hosting machines.
  13. We are very aware of this Let's Encrypt. We have been considering rolling this out to our client base, but we are also very concerned about it at the same time. Mostly because of this https://www.theinquirer.net/inquirer/news/3007326/lets-encrypt-has-issued-15-000-ssl-certificates-to-paypal-phishing-sites and then there is this http://www.zdnet.com/article/lets-encrypt-accidentally-leaks-user-email-data/ My biggest issue is the frequent renewals and the lack of oversight on Let's Encrypt. We will be rolling this out to the shared client base soon, but we have just been watching the market and seeing where we are. This latest paypal phishing issue placed more doubt in our minds. Thank you for your continued business and support.
  14. This forum post is in regards to our blog posting in which we outlne upcoming Apache and PHP upgrades across our shared and Reseller servers. The blog announcement can be read here : http://blog.totalchoicehosting.com/2017/02/php-upgrades/ If you have any questions of comments please feel free to ask away in this forum thread. Thank you.
  15. I will have Billy review the Real Time Status pages for all servers.
  16. Beadle is in the list. Use CTRL F in your browser and search for beadle. We will have to review why the list is not in alpa order.
  17. I love these new uptime pages. This is who we are!
  18. Things are looking much better now on the server. Please let us know if your seeing improvements to the server or you can always open a help desk ticket. Thank you for your patience while we worked through this issue.
  19. We are still tracking performance issues on this new server. Will post more when I know more Thanks
  20. Server has been re-racked in all new hardware, with the exception of the hard drives, and is coming back up and online. I will post further update once its up and we can see how shes doing.
  21. We have the server on the work bench and are swapping into new chassis. Updates to follow shortly.
  22. Hey Guys, I am sorry for this issue, we have been tracking this for two days now and have been unable to determine why this server is becoming unresponsive. We have put a stop to the diagnostics and will be moving beadles drives into a brand new server. This will be taking place soon and has been announced here : https://forums.totalchoicehosting.com/index.php?showtopic=45462 Once again I am sorry for this issue and I have personally undertaken this task and am doing everything in my power to get it corrected. Please follow the above linked posts for updates to the minute. I welcome any feedback here as well. Bill
  23. Please reply with an invoice number and I will look into what is going on with billing. Thank you for your business.
  24. Henry drop me a email and I would be more than happy to hook you up with a free trial. You have access to your quarantine with the click of a button and if your using outlook there is a plugin that you can use along side it.
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