Greetings TCH Family,
This morning one of the routers feeding our building began dropping the connection to XO and bringing it back online. Due to this repeated flapping of the link, our routes were dampened temporarily. This means that other routers on the internet stopped talking to us for a short period of time until it was stabilized. The XO connection was brought down completely and our network is now running on Level(3) and Cogent.
The root cause of this was a failing line card in an older router. The connection to XO will be moved over to the newer router and brought back online. There should be no further issues by bringing the connection back online, but we regain transit with XO at that time.
If you have any specific issues with your account, please open a ticket with the help desk.