burkey Posted June 22, 2004 Posted June 22, 2004 Since my other thread was apparently deleted, which is oh so nice, I had another reply to make... No Bellringr, I am not concerned that my site was down three times in a year. I am concerned with the fact that it wasn't down at all for 10 months and now I have had three outages in less than 45 days. It is the sudden frequency that has me concerned. Your second paragraph implies assertions that I simply didn't make and I don't appreciate you putting words in my mouth. As for your last paragraph, I will ask you to reread my earlier postings. They clearly state that I did not come here to get technical support. I am a technology guy and after I did all the troubleshooting on my side I narrowed it down to the MySql service and submitted a help desk ticket just like I am supposed to do (that is also how I was able dismiss the idea of it being my ISP). I came here, just as I stated earlier, so see if others were having the same or similar numbers of incidents recently. If these problems were isolated to my server, I would ask if it would be possible for me to switch servers. Period. Bellringr, please don't automatically assume the worst in people and that everyone has evil intentions. Chad Quote
TCH-Rob Posted June 22, 2004 Posted June 22, 2004 Chad, Your thread was merged with a similar thread in the current server issues forum under server 35. I dont think a merge leaves a papertrail. I give you the right to defend yourself and now ask that EVERYONE play nice. Chad has a concern that needed to be addressed, his wording may have been construed as a flame but we still dont all need to jump down his throat, dont make me break out the wet noodle. Quote
Deverill Posted June 23, 2004 Posted June 23, 2004 This is a family. Let's keep it that way. Most of the time when we become upset with someone else it's because they thought one thing and we thought another. This can be the fault of either person or the fault of neither. We need to slow down, speak what's on our minds as well as possible and assume the best intentions when we read the comments of others. Now, who's got the chips and someone turn on the music - this party's just getting started so let's Quote
burkey Posted June 23, 2004 Author Posted June 23, 2004 Thanks Rob. I looked in that forum, but didn't see my title. I actually didn't want to put it in there initially because I primarily wanted opinions from people on different servers. Plus, it seems very few people go to the server-specific forums. Chad Quote
TCH-Rob Posted June 23, 2004 Posted June 23, 2004 It is ok Chad, I understand the confusion. I was wondering too, if it weren't for the fact that I read EVERY thread I would not have found it. Quote
TCH-Dick Posted June 23, 2004 Posted June 23, 2004 I merged the thread becuase of the way the comments were heading. I figured by merging the two others would see that you had a real issue and reason for posting. As for the lost title, the other was more appropriate for the location and merging does not leave a ghost thread. Quote
bellringr Posted June 23, 2004 Posted June 23, 2004 Ah, but see this ISN'T a family. If it were truly a family, I could tell him he came across as an unreasonable jerk and wouldn't get any backlash from it. But since this is the happy happy joy joy politically correct forum where no one can even think ill of someone without getting scolded, I can't do that. And delete this if you want. I'm beginning to think that Madman had the right idea all along. Quote
GroovyFish Posted June 23, 2004 Posted June 23, 2004 I dunno.... In my family I certainly would have been scolded for calling my sister an unreasonable jerk (even if she was) [this is my poor attempt at lightening the mood] Quote
natimage Posted June 23, 2004 Posted June 23, 2004 I believe that if he really had been an unreasonable jerk, you would have had a right to say so. I just don't think he had been...I didn't take it that way, anyway. Everyone gets frustrated! Even in a family...the best way to handle someone who is upset is not by telling them they are being an unreasonable jerk. Patience will often go a long way to helping someone who is frustrated. And no one attacked you, bellringr...just simply stated that there was no reason to attack burkey Quote
TCH-Rob Posted June 23, 2004 Posted June 23, 2004 (edited) I am not going to delete this but you are going to be nice! But since this is the happy happy joy joy politically correct forum where no one can even think ill of someone without getting scolded, I can't do that.Think all you want but we arent here to slam anyone, PC or not we will show civility or I will start closing threads again. If it were truly a family, I could tell him he came across as an unreasonable jerk and wouldn't get any backlash from it. We are as close to a family as we can get and still be a business and you can get your point across in a polite way. I am not going to say it again, BE NICE! Edited June 23, 2004 by TCH-Rob Quote
Alan Posted June 23, 2004 Posted June 23, 2004 Well, actually, if someone is an unreasonable jerk, everyone has their say so. More to the point, I have not had my site down in the last few months at all, or atleast not on TCH's Part ** That I have noticed **. All problems are solved, it might take more time for the harder questions, but remember, 'Blue = VOLUNTEER FORUM MODERATORS' not IT Peoples. And hey, staff is paid sure, but that does not mean they are know-it-all people. Though Andy, Mike, & MikeJ seem to know everything in answers to my questions. Just My Say In Things, Back to fixing my muckups on my sites lol. Great to cYa burkey, And don't let a few misunderstandings keep you from talking with us. * Is a Total Computer Geek * ~Alan Quote
TCH-Rob Posted June 23, 2004 Posted June 23, 2004 (edited) Just for clarification, I am not trying to come across as an unreasonable jerk either. These are support forums, we are all here to help each other. I do love the way everyone is willing to come to the aid of TCH if they feel we have been slighted. You guys are one of the best things about this place. Funny how in previous posts when someone is angry with us and staff steps in we are accused of being heavy handed. When we let someone speak their mind and family jumps in and then we step in we are being heavy handed. This is a hosting company first and we need to remember that. Something else, I am a moderator. It is my major (mal)function here. My job is to keep posts as on topic as I can and yes I am guilty of hijacking a thread every now and again. My job is also to keep the peace and not let things get out of hand, even if it is my preception that it is heading that way but hasnt yet got there yet. I love this place and will do whatever it takes to keep it the way I love it. Edited June 23, 2004 by TCH-Rob Quote
natimage Posted June 23, 2004 Posted June 23, 2004 Rob...I couldn't agree more with everything you said. And I couldn't have said it better myself!! Quote
TCH-Rob Posted June 23, 2004 Posted June 23, 2004 I think we all really like it here. Chad was concerned because the perfect thing for him has gotten a chip in the paint. It doesn't matter if it is all his side or our side or somewhere in between, he can see the chip and needed to address it. Others here like it just as much and felt the need to come in and defend us, not just TCH but the family. "All cars on the road will get a chip at some time or another". This is fine too. How we word it needs to be looked at. I don't think we need to walk on egg shells but since we cant see one another we can not judge exactly what the emotions are behind the post we need to maybe think a moment before we start shooting off at the finger tips. I blame the heat. Quote
DarqFlare Posted June 23, 2004 Posted June 23, 2004 (edited) I'm backing up Rob here. You're all allowed to disagree with each other in here. But we simply ask that you disagree in a civil manner. Rather than say "You're a pompous jerk" say "I think you need to consider things from a different perspective." You too can have a friendly disagreement. Married couples strive for that type of thing everyday. Edited June 23, 2004 by TCH-Mike Quote
TCH-Rob Posted June 23, 2004 Posted June 23, 2004 You too can have a friendly disagreement. Married couples strive for that type of thing everyday. Crap, so that's what I have been doing wrong. I need to talk to my wife. Quote
HCSuperStores Posted June 23, 2004 Posted June 23, 2004 Hey Guys, Are you having fun yet? Keeping the peace is no picnic, that's for sure. And, if that's your job, then I wouldn't want it. There's a lot to be said for keeping your cool, acting civil, in this perfect TCH PC world. However, I'm not that much of a fan of the PC as TCH is. Personally I wouldn't think there would be any harm in creating a "Take it outside" forum. For people like me it would be nice to let the guard down a little and say what is really on our minds instead of tip-toe-ing around issues all the time. Personally I didn't see what transpired here, but I've experienced this in the forums before where if we were actually able to say what we really meant it would have been over a long time ago, the misunderstandings would have been cleared up, and we all would have been better for it. Instead, months later, people (off forum ... against TCH policy) finallly get the nerve to say what really needed to be said and the issue is no more. I'm not looking to find a place to cut people down and swear at them ... but a place that would be mutually accepted as "you can say what you want and TCH won't bar you or shut down your site". That way we can get it all out and there's no risk. As it is, TCH has a very strict PC policy and greatly discourages you from approaching people individually. This can lead to issues being unresolved indefinately. To temper what I've just said, the need for this is rare as most people seem to exist in what currently exists without much issue. But boy, on those very few occasions, it would be so nice not to have to walk on egg shells ... and really get some issues out in the open. You'd just tell the person .... would you like to "Take it out side?" Real families fight. My wife and I have been married 15 years. If we never fought, we would be lying or indiferent. We are neither ... we're real people! Quote
natimage Posted June 23, 2004 Posted June 23, 2004 HC...I agree with you that REAL people and REAL families fight. I don't think anyone said that there couldn't be disagreements or that everyone had to be PC! The issue was the tone in which some disagreements have been handled lately. No matter how much many people see this forum as a "family"...bottom line is that it is a business. We are all customers. If I owned a business and customerA called customerB an unreasonable jerk because customerB was possibly having issues with some of my merchandise, I wouldn't like it too much. Yes, the people here are great and I love the "family" atmosphere where everyone tries to help everyone else as much as possible. But the bickering and unprofessionalism are kept at a minimum. I don't want to be part of a forum that allows hot-headed responses all the time. There is a time and place for hot-headedness, however, it is very rarely in a professional setting. I commend TCH for the balance of professionalism and family they strive for around here. Quote
HCSuperStores Posted June 23, 2004 Posted June 23, 2004 True, this is a business and yes, I agree that I wouldn't want anyone just going on an on about each other ... especially my customers. But TCH allows this line to be blurred between "work and play". Frequently topics are discussed that have no business value at all. Don't get me wrong, I'm happy for that and I'm glad it exists. The piont is just that if this was strictly a business you and I and the rest of us would not be having this conversation. TCH has clearly made a forum environment that goes beyond what is considered strictly business. Here's the bottom line. TCH can run their forums as they please ... their severs, their money, their time ... it's their property. However, within the context of these forums I find issue with the level of PC that is aimed for. It is subjective to the tastes of those who monitor the forums and, on rare occasions, leaves unresolved issues between people. It's just my personal opinion that there should be an outlet for these things and that the level of PC is just too restrictive at times. Quote
HCSuperStores Posted June 23, 2004 Posted June 23, 2004 Actually, no. It's against forum policy. If you said the wrong thing in a PM you could be barred from using the forums. I'm not sure if that would affect your account. We are told not to settle issues on our own, but to bring them to the attention of a moderator. They will then deal with it. We are specifically told not to try to contact people and settle things on our own using PM. Quote
HCSuperStores Posted June 23, 2004 Posted June 23, 2004 For the record, I really love TCH and these forums. I think this system works very well about 98% of the time ... that's pretty darn good. I do think it is rare, and it's not a big deal in the pool of everthing TCH deals with. For me, there was something that happened back a couple of months ago, and an issue was unresolved ... unknowingly to me. Due to forum policy, I could not be contacted. A person broke policy and with hesitation explained the reason for contact. We resolved any missunderstanding that existed and had a better appreciation for each other when it was all done. But this person went 2 months ... and then was afraid to say anything to begin with. I just thought that was too bad and wished we had resolved things when it happened. Quote
TCH-Dick Posted June 23, 2004 Posted June 23, 2004 There is nothing in the forum guidelines that says you cant PM another member to resolve any "issues" you may have. It may have been said in a forum post, but it isnt in the guidelines. For the most part we are all adults here, and should know how to act accordingly. If in fact it has ever been said not to PM other members to work out issues, it was meant in the context that if one member e-mails/PM's another with the sole purpose of starting trouble a mod should be notified and it would be taken care of. The staff members and mods are not here to act as anyones parents, if you have a problem with another member and can work it out with them in PM by all means do so. If you cant act civily and like an adult then do not send them a PM. Yes the TCH forums are here for a business, but we have tried to create a community that goes beyond just business while still keeping it professional. A "lets take it outside" forum is not professional in my eyes. What would you rather see, the board as is, or cut down to "strictly business" and all non business related forums/threads removed? Personally I'd like to see it as is, and that requires moderators to help it walk that fine line between business and fun. Quote
Deverill Posted June 23, 2004 Posted June 23, 2004 If two customers both want to "take it outside" just make sure your IM data is up to date and have at it. Customers calling each other unjustified derrogatory names and "duking it out" will not be done in a TCH-sponsored public forum. If we didn't want you to PM someone we'd remove the button from the forums. The PM comment was specifically regarding someone harassing a client to near tears from what I heard. TCH is not PC. If you doubt that just read some of Head Guru's comments. The threads mods and staff have stepped up to close or reprimand were because of the inflamatory or untrue nature in 99% of the cases. For instance, if someone says "Server 30 is down, it's been down for 5 days" and someone says "no, it was down for 5 minutes" and then that person wants to argue and rant and rave and go on and on about those incorrect statements then we'll probably state the facts and lock the thread. It's not about PC at all. BUT, if you're going to say something derrogatory then make sure you state your facts properly... if that's done then the comments will probably not be touched by mods. Think about it this way. If you went to a nice restaurant and in the middle of a guest's supper you, another guest, jumped up and started a tirade against them - do you think the management would ask you to leave? Of course they would. One difficulty with a forum is that words are easy to let fly when you don't have a "real person" standing face to face. As a mod I'm not willing to let false accusations stand without challenge and I'm certainly not willing to let any of you guys publicly berate another. I daresay the other mods feel the same and thus there is the occasional comment or closed thread. I hope this helps everyone understand where I'm coming from and, not to speak for the other mods or staff, but possibly where they are coming from as well. Quote
DarqFlare Posted June 23, 2004 Posted June 23, 2004 One thing to sum up a lot of what Jim said: Don't argue for the sake of arguing. Quote
TCH-Thomas Posted June 23, 2004 Posted June 23, 2004 TCH is not PC Above is just one of the pc´s i have read about in this thread, but... What does PC mean besides personal computer? Quote
MikeJ Posted June 23, 2004 Posted June 23, 2004 (edited) Politically Correct. Basically, speaking so as not to possibly offend anyone. Edit: D'oh! Dang you Rob! You're too fast for me. Edited June 23, 2004 by TCH-MikeJ Quote
TCH-Rob Posted June 24, 2004 Posted June 24, 2004 I have a kick butt brownie recipe. And all the ingredients are legal in the US? Quote
EnS Posted June 24, 2004 Posted June 24, 2004 I dunno......they are legal in Amsterdam Thumbs Up Quote
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