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TCH-Bala

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Everything posted by TCH-Bala

  1. Thank you for the kind words, am happy that my team worked things to your satisfaction. Nice work Tina.
  2. I belive both these issues got resolved after it was raised via our helpdesk.
  3. Thank you for your interest in our plans. I will try to answer your questions posted. We provide free transfer of the account to our server provided your current host is having cpanel. Regarding installation help of softwares, this is not part of the hosting service but we do try our best in assisting clients with the setup. But it is entirely upto you to maintan and keep it updated. All plans include weekly backup that runs every sat to a secondary disk, plus offline backups taken twice per day to our backup cloud so you are looking at 7x2 = 14 instances of offline backups. That said, I am sorry to say we do not have free VPN slots available.
  4. We have corrected the issue and dns is now loading fine. The sites should be resolving. If you are still facing issues, please open a ticket via our Help Desk (link on my signature and on top menu) so that we can check it out. Thank you for your understanding and patience.
  5. CPanel had a major update pushed in on the nightly release which caused the DNS zones of all accounts to be reloaded to our nameserver cluster which is causing sites to appear down. Only the accounts on dns3/dns4.totalchoicehosting.com nameserver pair are affected. We are working to get this resolved. Please note that nameserver services are not down, but since the zones are being reloaded the sites may appear to be down from some places. This was not something that was anticipated but the zones are now being reloaded and the sites should start resolving soon.
  6. Please post a ticket to the support department with all the details so that we can check this out
  7. Taking a full backup of your account is always a good idea before making changes.
  8. Maintenance complete. All servers back online and responding to services. If you are still facing issues, please open a ticket so that we can have a look at it.
  9. We are replacing a APC device on our NOC and this will create downtimes on the servers mentioned below. ----- habs hollywood newyork dedicated153 dedicated152 dedicated151 dedicated150 troy spartan dedicated301 outlet11 dedicated303 hades ----- Once the APC is replaced, we will need to manually power the servers back on. Updates to follow
  10. 1) you will need to check your wordpress media setting to see how images are shown on the theme. 2) Categories will be displayed only after you add a few. Please go on and publish a few test posts, images etc so that the site gets some content and then you will be able to rearrange things to show up on the pages as you want from the WP admin section.
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