Hi,
We had faced a hardware failure on this server as said on this thread, unfortunately we can managed to get the backups of the account that is little older. As of now we are looking for the remote backups and working on it now.
I have already been responded to your ticket that we are working on it now. It is with regret that we can not inform you of an estimated time of this process. But we shall update your ticket once we have restored your account.