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About TCH-Alex

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    Technical Support

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  1. Vps - Managed/unmanaged ?

    TotalVPS plans are ready on stock now. You can order it right now
  2. We have resolved this issue and all the servers and service are up now. Please feel free to submit a ticket to the help desk, if you are having any issues. We thank you for your patience and understanding.
  3. We are sorry to inform that we are having issue with one distro switch. The data center team is on the way to check this and we anticipated a quick recovery. The following servers are affected with this; alderaan corellia jarjar We shall keep post the updates soon.
  4. Php Version In Cpanel

    We are sorry to see that you are having problems with MultiPHP option. As far as I can say, the # will not add automatically on .htaccess. We would suggest to submit a ticket to the help desk, so we can check this.
  5. How To Retrieve Deleted Email?

    If you deleted the mail from your mail client when using imap protocol, the email should be deleted from the server too. There is no question on that. However, if you deleted those mail within one week, we can try to restore the mail folders from the backup server. To check the availability of the backup, please submit a ticket to the helpdesk.
  6. Many clients are using Wordfence WordPress security plugin and we recommend you to use the same. We didn't see any load issues only with the Wordfence plugin. Most of the clients are having positive reviews with Wordfence.
  7. Sorry for the inconvenience on this. However, the best option is to open a support ticket to the billing department at https://support.totalchoicehosting.com - so we can sort out this through help desk.
  8. Totalchoice Chat Room

    Even though this post is years old, #totalchoice chatroom is still active on irc.totalchoicehosting.com
  9. Wordpress 4.4 - Released

    Thank you Thomas
  10. Please try this rule before your other rules: RewriteRule ^(admin|forums)($|/) - [L] This will end the rewriting process for the folders specified. Note :: I have tested this on your account and verified that http://black********.com/forums/ is working fine.
  11. Frontpage Server Extensions

    I have checked your domain youn****know.com and can find that it contains only basic html files, not really using any FrontPage components. You only used FrontPage to publish the site and hence the site is working fine. As of now, you can edit the site through the option HTML Editor in cPanel => File Manager or can try any other web development tools, as you wish.
  12. Client Moving To Own Account

    Hello, We can help you but please open a helpdesk request via https://support.totalchoicehosting.com/ or send an email to support@totalchoicehosting.com with the details and we will follow up.
  13. Changing Domain Name

    You just need to submit a ticket to the help desk in order to change the domain name of your hosting account.
  14. Tch Has Always Been Great

    Thank you for the kind words