You know, I don't know what happy accident led me to find TCH but it is the best thing I could have ever hoped for in a webhosting company. You know, most companies are fine day in and day out; it's when you come to crunch time that your choice in a webhosting company really matters and short of a crisis, how will you know who to go with?
Okay, here's your typical nightmare scenario...you're upgrading your site (having done all of the requisite back ups you're supposed to do etc, I'm not a dummy although in my defense I'll say I was upgrading my install of movable type) and the absolute worst happens (my smartftp wasn't so smart after all) and my upgrade tanked (again not unusual with MT) and my site was down with no hope for recovery, 10 months of entries down the tube. I thought I was going to have a heart attack! Okay, and I'll admit, I kind of, sort of, well -deleted my mt folder by accident but I'll say in my defense that cpanel can be kind of confusing when if comes to file selection and I'm new to it, but anyway...
...I sent in a help ticket on THANKSGIVING and had a technician waiting to restore my site IN LESS THAN 3 MINUTES!
All I can say is that if you're here because you've been burnt before and want to see what kind of hosting company this is, you cannot find a better choice. I'd been delighted previously, and after this, I just don't know how I could be any happier. Read this entry on my site; I told the world how great this company is.