Head Guru

If I order a Big Mac, and McDonald's gives me a Fillet of Fish what should I do? Well, I am the customer after all. I could, stand in the middle of the street and scream"I want my Big Mac", or I could simply walk inside and politely ask for the manager and get my Big Mac. Jeff choose to stand in the street and scream. He screams whilst I eat my Big Mac. It's just how one views a post. Your post is inaccurate. I felt it was attacking in its very nature. These are public forums. If you show up and make a posting that is derogatory towards TotalChoice and I feel its unfounded, then I will defend the company. Bottom line is email me for you refund bill@totalchoicehosting.com If you don't like the service, take advantage of our 30 day money back system. You made your comments and thats that. Thread closed!

First of all, sorry you had a bad experience with my company. However, several points you failed to 'note' in your nightmare story. I will point them out for you, since you omitted them. I assume your referring to the Welcome Email we sent you when your hosting account was provisioned. Fact of the matter is, you requested a domain name transfer before you attempted to move the domains DNS. The moment you made payment on the domain name transfer our registrar 'Wild West Domains' initiates a transfer request to the current registrar of the domain. Now, how is it the fault of my company that you requested the transfer, then realized you did not need to pay a transfer fee and could simply point the domains DNS. We go above and beyond giving detailed tutorials on moving DNS. In fact we even have flash movies that show in detail how to do this. The email sent to you about approving the request had totalchoicehosting.com in the body of the email. All you had to do was click on the link approving the transfer, the information was all contained in the request to transfer email. Including the fact the totalchoicehosting was requesting the transfer. I am not one to disagree with my customers, but this statement is UNTRUE. On 24 Aug 2003 02:05:19 PM you placed a support ticket into our support desk. I wont go into the details of the ticket, as this is private between you and totalchoice. However @ 24 Aug 2003 02:28:58 PM, your ticket was responded to. Then @ 24 Aug 2003 03:01:28 PM you opened another ticket and it was responded to @ 24 Aug 2003 03:22:29 PM. Both replies from my tech people were concise and gave you clear concise answers. Also, for a company that in your view doesn't give support we answered your inquires in 33 minutes and 17 minutes. As I stated the transfer request has totalchoicehosting.com on it. The fact is that you inquired to Network Solutions on this issue and they responded to you with 'Wild West Domains". It is made very clear in several areas of our web site, that you can simply re-point the DNS to our servers. Its listed in our FAQ, we even have flash movie tutorials on this very subject. It is also listed right here in these very same forums and can be found here. Change DNS Whilst, I respect you and your request for a refund on this failed transfer, it is worth noting that you were never left in the dark and you were never on your own. This is proved by the responses to your support tickets and this Post by you.. You will note that we again responded to your postings within minutes. In fact Posted: Aug 24 2003, 03:03 PM and responded to Posted: Aug 24 2003, 03:09 PM. As far as the refund goes, I have no problem refunding your money. Even though I feel this isnt the fault of my company.

How true is that statement!

Thanks for the kind words.

Simply add this to your .htaccess file Options -Indexes This will stop people from viewing your indexs on any folder.

Due to security concerns we have removed access to this feature. Thanks Bill

It was moved to the server issues forum. We are just trying to keep things tidy on the forums.

Get out of the kitchen Jim!

Be sure to check out the new Spam Box options. Very cool stuff. Bill

Another TCH user in action!

The exim filter is both ways! Inbound and Outbound.

Best thing to do is drop us a support ticket, I will then assign that ticket to a lead admin who will then do the research on the product and we can find out if Zope is something we would want to run on our shared servers. Thanks Bill

Way to go Rob! Welcome to the mod team! Bill

You found this forum! Naughty

Hi, (remember the old Neon Commercials ) Remember ALL incoming and outgoing traffic to your account counts in your total bandwidth pool. This sobig virus has been a sobig pain in the backside for everyone it feels. Good luck in your quest for a new web hosting home.

Pete - Ordering me hat !!!!! Naughty Naughty Naughty Naughty Naughty

With the current upgrade of cPanel we are presented with this new bug. Phpbb simply will no longer install using the cPanel auto installer. This is simply a bug in cPanel and not in phpbb and I assume will be corrected in the next release of cpanel. Bill

Go Mike Mike Rocks Thumbs Up

Hi, Just did some checking with cPanel and it appears to be a known issue with the date. I will keep checking back on the progress of the bugfix as there is a open bugtraq on this very issue. Bill

Borfast is a moderator? Tell me I am dreaming? How excellent!!! I look forward to working with Borfast, his postings are always intelligent, factual, polite and on target. Naughty Naughty Naughty

Agreed. Things are looking excellent!

Nice Job Mike! Things flow and read much smoother now. Job well done. Now if you could only do this to my sons bedroom.... woooot Bill

AOL IM has really been acting up this week.

You bet will read now. Its been a busy day sorry ive been behind on the PM's. Bill

Replied..