I too hate tipping. I do it, but I'm not happy about it. $10 for a burger? And then you expect me to give $2 to the person who carried it from the kitchen to my table? I worked at Subway for 9 months - not my favorite place to work, for sure, but it was my first job. I was esctatic if someone ever left a dollar for me - which happened rarely. But we never ever expected it.
Come on, just raise the prices and pay your employees a decent wage. I should have to be expected to pay extra just to get good service - and I don't want to have to worry about having something nasty done to my food if I don't because of bad service a previous time!
I've had some good and bad experiences. I'll relate two I had with airlines, since they're what stands out to me.
Over christmas I was stranded in Chicago thanks to a major winter storm that cancelled the last leg of my flight. I was very upset, nearly in tears, and had NO idea what to do. I'm stranded in a strange airport. I walked up to some random counter, I don't even think it was an airline I had flied with, and asked for help. The guy who helped me was the nicest person I have ever run into. He was very sympathetic and looked up everything I asked, giving me options. I made two phone calls to myboyfriend in between and then went back. The guy gave me directions and a phone number and helped me get a place to stay for the night.
So then the next morning there was an entire plane full of people who had been delayed overnight, who hadn't gotten any sleep, and who were now at the airport at 6am. And one of our flight attendants was THE rudest person I have ever encountered in the airlines. First of all, when people came up to ask if any other flights were avilable, or if they could get on this particular flight, he said, "No," and ignored them. I was sitting right there watching the entire time. Every single person I saw go up to him, he was rude to. And then we all got on the plane, tired and cranky and late, and something happened and we ALL had to get off the plane. Now comes the good part: this flight attendant got on the intercom and said his "apology" that went something like this: "Someone else was supposed to clean the cabin, and they didn't. I wasn't aware of this when we boarded the plane. I did my job, but I apologise for those who didn't." He went on like that for quite some time, to the pure open-mouthed astonishment of everyone. We could not believe how absolutely snotty and rude this guy was, and then he had the gall to point fingers at someone else??
I did mention it to one of the other flight attendants, as did many others. I hope the guy got fired.