Welcome to the forum, marcielucas.
The reason they sent you here is because they do not provide support for 3rd party scripts, like these are.
I don´t know why these scripts behave as they do, but have you tried looking for solutions in the respective scripts official forums. I believe Fantastico will provide you with a link to these forums (or atleast the address)?
If not, hang in there, sometone might know the answer.