Head Guru

Monitoring pages are once again monitoring. Please let me know if you see any issues and we will get them corrected. Thanks!!

If we have the rack space, we can custom build up any specs you would like. Please e-mail sales for a price quote. Thanks

Sorry to strongly disagree with you. Here is why. I have seen MANY accounts hacked into due to account usernames. It is 100% the opposite of counterproductive. It is very productive. Security should be of paramount importance to end users. We changed this policy because customers wanted user names like "Jeff" or "web". Now think how easy it would be for a person with malintent to hack into your account when you have such a easy to determine username. There are scripts that can guess 10,000 usernames per minute. This has nothing to do with writing down your username or keeping it in your email. It is really bigger than that. I am sorry however the username policy is not up for discussion.

We are 90% done with our monitoring pages and expect them to be re-released sometime in the next 48-72 hours. Thanks Bill

Lets do a little math shall we? Talk about overselling, gesh! 120GB Hard Drive Each User is alloted 3GB space Thats 40 Users per server without any overselling. 40 X 96 = $3,840.00 per year $3,840 / 12 months = $320.00 So that company can earn without overselling a whopping $320 per month per server. Lets see. A decent server cost around $3K to build up Rackspace, Rent, Power and Bandwidth can be expensive. A good level1 tech makes a honest buck. Need a level2 support person to maintain that server when level1 can not. Lets not forget Billing Personell to man the billing tickets. Almost forgot about abuse department. What if a spammer got on the server. Oh we might want to provide a shared SSL certificate on the server, thats another $100 bucks. Egads, we better monitor that server in case it crashes. Typical user submits 5 helpdesk ticket per quarter, thats about 2 per month. 40 X 2 = 80 tickets a month. Typical time to work a ticket is about 12 minutes. Need to pay fringe to staff. They have families you know. Paid vacations? Yes, I guess they need them. Christmas bonus, profit sharing, paper supplies, office supplies, rent. Oh Man, all this from a server that nets me $320 a month!!! Enough said.

Welcome... Aaron please IM me, we keep missing each other.

I am working on these issues.

Just a reminder the removal of NEOMAIL is about to happen. If you have any questions just raise a support ticket, we would be glad to assist. Bill

It is only sent to the main e-mail account.

Just a reminder about this. Bill

This has been corrected, sorry we missed it the first time. FIXED!!!

This issue has been corrected.

When you loose connection are you loosing synch on your modem? There can be many factors that can cause DSL to loose connection. Does your connection drop when someone calls you or when someone is talking on the phone. IF so this could be a bad line filter. Replace the line filter. Do you have any Florescent lights near your DSL modem? If so remove them, they can actually cause interference. Do you know how far your house if from the telephone central office. Sometimes their can be a issue with the copper between your house and the telco. Check out this website. dslreports.com Good luck.

We do allow any TCH reseller to use our AUP & TOS. However, this was not the case with these guys. They did not even remove our company name from the ripped site.

They were using all of our TOS, AUP and sales pages. Nice guys huh?

We are currently sold out of all dedicated servers. It is not a issue about having servers in stock, even if we did have the servers, we have no place to put them. All our racks are racked to full limits. Growth has been excellent, thank you to everyone. I will update this when space becomes available or when our new racks are up and in place. Bill

Yes we all love Andy. However, I am not sure what this Cider Drink is all about. (inside joke) Thanks for the kind words and Andy is overpaid as it is. LOL

Thank you for your kind words. I hope you figure out the issue with your network. If not open another ticket and we can look deeper for you. Bill

Your site is loading fine for me. Bill

Cheap bandwidth? Cheap Servers? Cheap, Cheap, Cheap!!! Blah!!! You get what you pay for in the dedicated server market. Bill

Effective immediately we will no longer be offering ASPELL on any of our shared servers. We have simply ran into to many issues with this script and it has caused to many crashes on our servers. This is effective as of this post. Thank You.

Effective 8/1/2005, TotalChoice Hosting will no longer be offering NeoMail on any of our shared servers. Removal of features provided to our client base is not a decision we take lightly. However circumstances exist that has forced us to make this move. Our decision is based on the following factors: 1. NeoMail is no longer in development and has not been since 2002, almost 3 years ago. This means that any bugs or security issues are no longer being fixed by the developers. As this is a 3rd party software, cPanel is not supporting it directly, instead leaving it to the developers to fix any issues. This has become a serious issue! 2. The current version of Perl does not work well with NeoMail. When a user reaches their full disk quota and accesses their NeoMail, a NeoMail process will open indefinitely using 50-99% of the CPU power until forcibly killed by our admin team. We have been actively and proactively dealing with this for many weeks. However this problem has recently grown more serious and we must take action. Since neither cPanel nor the original NeoMail developers are interested in fixing this we have no other choice but to remove this option from our servers. This has been an issue for many months and is documented. 3. cPanel provides excellent alternatives for web mail users such as Horde and Squirrel mail. Therefore we will be asking all NeoMail users to transition to these other alternatives as soon as possible. Once again, we will stop supporting NEOMAIL on 8/1/2005 on all shared servers. This affects both reseller servers and virtual servers. We have also advised dedicated server clients on this issue as well. Thank you for your support.

Open a ticket with our abuse team. We have a tad more pulling power with ISP's than say one individual. If you would like we can also block the person's IP from our servers.

Lee, Nice job! What a beautiful fish. If your ever up in Michigan, give me a call. We have some of the best SmallMouth Bass Fishing in the world here. I would love to show you it and buy you breakfast. Bill

Answers to your ?'s 1. Yes, you can use ordinary FTP. 1a. No we do not provide shell or telnet. 2. Yes you can show a directory by removing the index.html page. 3. Yes 4. No. However adult material must be of legal content.