Reno

OK, thanks Bill.

Thank you Thomas for your very prompt reply. I am speaking of a problem that would affect a specific hosting account, as opposed to universal problems (such as a faulty perl script). As I mentioned, it does happen occasionally that a hosted account will have a glitch -- an expired credit card for example when it's time for renewal -- so in a specific case like that, I am wondering if TCH notifies *both* the primary contact address on file (that would be the person who owns the domain and is paying for the hosting) AND the webmaster that is taking care of that site (which I am calling the secondary contact). If TCH does this, then great -- that's what we are looking for; if not, then in my opinion it would be a valuable feature to include. I have found that the people whom we handle are not tech savvy, so when they are notified by the server of a hosting problem, they often freak out and assume that their website is coming down. If however the webmaster has been notified *simultaneously*, then when that client makes contact with us to ask "what is going on?", the webmaster can say "don't worry -- it's already been corrected". So I'll rephrase my original question... Does TCH notify both the primary *and* the secondary email contacts when there is a problem with a specific hosting account? Or, is the notification sent to the primary contact only? Sorry to be persistent but this is very important to us.....

Hello, I discovered TCH via FindMyHosting.com. You received a high rating so I spent some time this morning going through your services, and am pleased to see that it appears to be first rate. We design/manage websites for other people, so when I sign up a new client I use them as the primary contact (since they own the domain) and put myself down as the secondary, as the webmaster. Question: When you send out notices to your hosting clients -- for example, regarding payments due; or excessive bandwidth; or problems with the account, etc -- do those messages *simultaneously* go out to the secondary (webmaster) address? The people who pay us to take care of their websites want of course to be notified about their account, but if there is a problem, they want us to fix it. Therefore, I need to know at the *same time* as them, when they are told that a problem has arisen. The current hosting service I am using for new accounts does not handle this very well, so we are actively looking for an alternative. Thank you.....