matman Posted April 24, 2003 Posted April 24, 2003 Without naming names, I just wanted to say that I switched over to TCH last Friday from a "certain other web hosting company" that is apparently going out of business. A company with lots of customers who they have apparently kicked to the curb. I was just curious about how many fellow refugees are here already. Quote
Head Guru Posted April 24, 2003 Posted April 24, 2003 I wont quote numbers... but lets just say we have broken all previous one day sales records. The Featureprice announcement kept us busy for two solid days, lets see what the rest of the week brings. I have ordered more Dell Dual Xeon Servers!!! :D Quote
shammer Posted April 24, 2003 Posted April 24, 2003 TCH steps up to the plate again. You go Bill! Quote
tastewar Posted April 24, 2003 Posted April 24, 2003 2650's? Those are our "bread and butter" servers. Quote
matman Posted April 24, 2003 Author Posted April 24, 2003 Whoa, HG, I thought we weren't going to name names!!! Anyway, I'm glad to see that our misfortune is bringing business to tch in droves, anyway. Something good had to come of it. Quote
Head Guru Posted April 25, 2003 Posted April 25, 2003 Whoa, HG, I thought we weren't going to name names!!! Anyway, I'm glad to see that our misfortune is bringing business to tch in droves, anyway. Something good had to come of it. No you said you were not naming names! I never said that. Quote
bethohio3 Posted April 25, 2003 Posted April 25, 2003 I left Feature Price in February. There are other refugees here, and we are all happy! Life with FP started quite well, and ended horribly (sort of like some other relationships I've had). Fortunately, TCH Rocks and we all get to live happily ever after here. --Beth Quote
Lianna Posted April 25, 2003 Posted April 25, 2003 I am former FP. Got out in October 2002. I consider myself quite lucky and feel for the ones that didn't get out any sooner. TCH is a great home and I'm ecstatic that I happened across them. Quote
bethohio3 Posted April 25, 2003 Posted April 25, 2003 Note to all: the above was Lianna's 1300th post. Lianna ROCKS! --Beth Quote
matman Posted April 25, 2003 Author Posted April 25, 2003 Actually, Beth, I owe you a "thanks" since it was your posting on another board that led me here to TCH. So -- THANKS! Quote
Depco Posted April 28, 2003 Posted April 28, 2003 I'm an FP refugee. I'm uploading as I type this message. Quote
TCH-Rick Posted April 28, 2003 Posted April 28, 2003 Welcome aboard. Hope all goes well in the transfer over. Quote
jweltz Posted April 29, 2003 Posted April 29, 2003 Another FP refugee. I started hosting with FP around Feb 2001. Things were actually pretty good back then - they even had an ICQ contact that was right there to answer questions 24/7. Things went downhill for me in Jan of this year when I tried to renew the domain/hosting account. Luckily, I used my Discover card to secure the original hosting. What's funny is I never did renew my hosting accounts, they just renewed them automatically. (never saw that 'feature' nor am I able to find it displayed anywhere <_< ) The topper to all that was FP demanding me to send a front/back photocopy of my Discover card and driver's license in order to receive a refund. Heh, I don't think so - CROOKS! FP is still holding $140 hostage but now they have to deal with Discover about it. I honestly cannot recall how I ran across TCH, but I am so happy I did. It only took one visit to the TCH site, including a browse through the forums and a test drive of the live chat to ask some questions, and my decision was made. Here I am and here is where I plan to stay! TCH Rocks Quote
misnomer Posted May 17, 2003 Posted May 17, 2003 Uh yup. I'm from there too and had it not been for a random email not even from them I'd have never known. I was just trying to ride out my year before switching but, well here I am 4 months early. I was able to transfer one site no problem but the second I'm told I dont have permissions. My first password never worked, I had to reset it. I'm on my second ticket <_< . Reading all the "rocks" statements I'm trying not to be worried but after FP how can you NOT be?? Hoping for the best! Quote
TCH-Rick Posted May 17, 2003 Posted May 17, 2003 Please IM me using AOL, Yahoo, or MSN by clicking on the buttons below this post. If you don'r have access to those send me a private message. Quote
TCH-Sales Posted May 17, 2003 Posted May 17, 2003 Don't worry, TCH is in no way the same situation FeaturePrice was in. Everything is A-OK and getting better everday! Quote
Head Guru Posted May 17, 2003 Posted May 17, 2003 There was nothing wrong with your password, I just FTP'd into your account without issue. As I told you in my response to your help ticket, you have to refer to the second welcome email. Permissions are fine, your second account is fine, the password your using IS NOT fine. You have two accounts, therefore you have two userids and passwords. Quote
misnomer Posted May 17, 2003 Posted May 17, 2003 Rick, I tried to IM you and I did PM you. I appreciate your empathy and support. Hardly what I got from another tech who was able to ftp to my site and insists there's no problem. Heres the thing though. I still cannot FTP nor can I see the file he uploaded (There is NO public directory). I'd like to restate I do have two accounts with you and I did the exact same thing with this one as I did with the other with no problems. I triple checked my entries to what was provided to me and I get the error I stated in my ticket. BTW the second ticket that you left open was closed as "resolved" by the other tech. It isnt. thanks. Quote
misnomer Posted May 17, 2003 Posted May 17, 2003 Bill, It isnt fine. I know and used the information for the seperate account. Theres no public directory and I dont see your file (although I do see what you posted if I look up my URL). Also, you seemed quite upset in the ticket that I didnt provide my password. No where did I see that I had to provide my password for service. Quote
misnomer Posted May 17, 2003 Posted May 17, 2003 Ok someone fixed something somewhere. It works now Yippee! Quote
Head Guru Posted May 17, 2003 Posted May 17, 2003 Not upset at all. The help desk clearly states - Please be very precise in describing your support needs. We can not answer tickets without having a full understanding of the issue at hand. To expedite your ticket, make sure you have included your cPanel Password and Username. We will not answer tickets placed without them! Glad you got it working and were able to upload. Quote
rfrassetti Posted May 23, 2003 Posted May 23, 2003 I switched from them also. Been a couple of weeks now, glad they made me look for a new host. I have never been happier with a webhost than I am now. Keep up the good work! Quote
TCH-Don Posted May 23, 2003 Posted May 23, 2003 rfrassetti, welcome to the family! remember TCH Rocks Quote
bumba220 Posted June 2, 2003 Posted June 2, 2003 I'm not a refugee, but I just got my account setup and my site propagated today. It's been several hours and I'm already more impressed with TCH than I thought possible. And the biggest thing, other than the serious cPanel and slew of options and capabilities..... I know it's been said many times too... is the customer support. Looking forward to staying put here for a while. Quote
Dustoff Crewchief Posted June 2, 2003 Posted June 2, 2003 I was caught in the mist of all of the mess. I'm still hoping my credit card co. can refund my $$$. Just renewed 2 months ago. I stumbled across TCH by accident and joined withing hours. I am very happy here so far. From the looks of things I will be for a long time. Quote
Dustoff Crewchief Posted June 17, 2003 Posted June 17, 2003 Just an update on this. My credit card company has issued me a credit in the full amount. It may be because it was withing the last 2 months but it is worth a shot for others if you haven't done so. Quote
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