Head Guru Posted February 9, 2005 Posted February 9, 2005 Many users have been complaining that the help desk replies via email were very difficult to use. Enter ticket key numbers and so on. We have just completed a major upgrade to the emails sent out from the help desk. No longer will you need to copy and paste the Ticket Key. No longer will you need to deal with broken or non-working ticket keys. I hope users enjoy this newly added tracking feature to our help desk. Thanks Quote
Head Guru Posted February 9, 2005 Author Posted February 9, 2005 Sorry, this is now in effect for any newly submitted help desk tickets. Bill Quote
HCSuperStores Posted February 9, 2005 Posted February 9, 2005 I'm really not very happy about this! I mean, please ... at least give me something I can use! Anyone who has been here for some time knows it will be weeks, months or longer before we experience a problem and THEN we will be able to experience "the new ticket system". Come on Bill ... can't you do better!!!! Give me something I'll actually use! I guess I'll just have to wait forever before I get to see what great things you've come up with when submitting a ticket! *sigh* Quote
TCH-Rob Posted February 9, 2005 Posted February 9, 2005 HC, I can turn your site off for a while if you want. Quote
TCH-Don Posted February 9, 2005 Posted February 9, 2005 Very nice! it just gets better and better. (HC , I know what you mean) Quote
btrfld Posted February 9, 2005 Posted February 9, 2005 Frankly, it would be OK with me if I never get to experience the new Help Desk goodies first hand. And who knows? It may happen. This is TCH after all. Quote
natimage Posted February 9, 2005 Posted February 9, 2005 Unfortunately, I've had to use the help desk system this morning! I must say it was sweet not having to put in the ticket number and all that. It just logs you right in to your ticket...no effort required on your part! Nice upgrade...Thanks!! Quote
HCSuperStores Posted February 9, 2005 Posted February 9, 2005 HC, I can turn your site off for a while if you want. <{POST_SNAPBACK}> Um ... I do appreciate the thought ... but .... naw! I guess I'll just have to wait for a while ... but it sounds like there are some good things! I'll have to live vicarioiusly through others in the mean time. Quote
TCH-Rob Posted February 9, 2005 Posted February 9, 2005 HC, OK, I am just trying to be here for you. Quote
whoahorse Posted February 9, 2005 Posted February 9, 2005 HC, I can turn your site off for a while if you want. <{POST_SNAPBACK}> BAD ROB! Quote
whoahorse Posted February 9, 2005 Posted February 9, 2005 We have just completed a major upgrade to the emails sent out from the help desk. <{POST_SNAPBACK}> THIS IS GREAT! Awesome! Thanks! Weezy Quote
Head Guru Posted February 9, 2005 Author Posted February 9, 2005 Natimage, Related to 27 and its firewall was your ticket? Quote
HCSuperStores Posted February 9, 2005 Posted February 9, 2005 HC, OK, I am just trying to be here for you. <{POST_SNAPBACK}> Rob, you always look out for #1. Can't say enough about you this way! Things have been good, and I hope not to see any new help desk improvements for months at a time! Quote
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