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Sully

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    Vienna, VA

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  1. I'd be curious to know about the bug fix as well, as I seem to be having a lot of problems with SA on all of the accounts I host through TCH. Thanks! Sully
  2. You didn't say: did this email come to your GMail account or to your TCH domain account? It's possible that someone is sending mail through your account, and since it sounds like you have your email account to show your GMail address as the return address, the person getting "spammed" by you (even if unknowingly) is in fact fairly computer literate and saw where your return address and email header/server info don't match. Have you checked your stats page in cPanel to see if you're getting any hits from weird places? I did that a while back, and realized my phpBB had been vandalized; I didn't realize it, because I had not been using that part of my site, but I was able to track who did it by going through the stats page. You may have already done all of this, and if so, ignore my comments! If not, I hope this helps. Sully
  3. I have an employee who is having the exact same problem with our site, and has had it off and on since he joined us in June. No one else seems to have this problem, and the only fix appears to be re-booting his DSL modem and his computer. Sully
  4. Perhaps a stupid question, but how does one set up the "fail" process/default?
  5. Mike - How does one make their email address "stealthy"??? Would love to learn how to do that! Thanks
  6. BTW, my sites are being hosted on Server 15.
  7. I'm having a similar problem. Additionally, I can't get SquirrelMail to work for those accounts that I'm having POP problems with either. I can ONLY access the accounts through NeoMail or Horde. I'm VERY confused!!!
  8. Gil - Are you using one of the mailing list functions provided by TCH (i.e., FormMail)?? If so, you must make certain you have a couple of options blocked. Under Privacy Options (this is for FormMail), I strongly recommend the following: 1. "Advertise this list when people ask what lists are on this machine?" NO 2. "Who can view subscription list?" LIST ADMIN ONLY 3. "Must posts be approved by an administrator?" YES (and even then, reject all posts, because, as I found out the hard way , that message then gets broadcast out to the entire list, and does NOT just get sent to you!) 4. "Restrict posting privilege to list members?" YES (and then follow the rule from #3) Hope this helps!! Sully
  9. cdbost - How long has it been since you have signed up for your account? It was my experience when I first signed up that I had a few intermittent problems due to DNS/routing issues. Some servers refresh their DNS infomation faster than others, so it may be that you were routed through one server the first time, which has a faster refresh rate, and then the next time you went through a different server with a longer period in between refreshing, and it didn't have the proper DNS information. Also, do you have a cable modem? Sometimes they need to be re-booted and have the power cycled (turned off, left off for at least one minute, then turned on again), so that it too can be refreshed. There are some other things you can do re: flushing your DNS cache, but I'll hold off on suggesting that until someone with a little more experience chimes in. HTH, Sully
  10. n2access - First, let me just say -- isn't Lianna great?!?! Thanks Lianna, for finding that thread! If you've gone through the thread, you'll notice (besides my long messages) the fact that I've talked about sending out email to a list of customers (and others who want who want info from my firm) that is over 1,000 people. However, it's something that, due to the ample cautioning of TCH (in the form of posts that EXPRESSLY warn of DIRE consequences for spamming) I checked with them to make sure I was OK. The Head Guru didn't have a problem with it, so long as the list is comprised of people that actually want this information. The point being, if you have people who are buying from you as a reseller, make certain that they see ALL of the information that TCH puts out regarding spam. Knowing that TCH allows people to run their business by being able to send out large amounts of info, but is VERY serious about not allowing spam, I think your customers will get the same point that we all got upon looking at (or after joining) TCH. TCH provides copies of the AUP and TOS for we resellers to use to send to those buying service from us. Sorry for the long message, but once you start writing like a lawyer, you can't stop. It's a curse!! Hope this helps! Sully
  11. Lianna - Perhaps you could also point n2acces toward the thread we had recently re: server load, where we not only discussed outgoing mail, but also SMTP requests and possible time limits being put on the servers for the amount of times per hour that anyone could query their mail server. I can't find the thread yet myself, or I would do it! I'll keep looking though, just in case. Sully
  12. Yeah, I would be curious about the price, too, as my demo version runs out in about a week. If I have to part with my money for a product I know I want to buy, I might as well get it cheaper, and give the money to people I know!!
  13. OK, I'll say it: "Wow, TCH does listen and they do ROCK!" Gotta give credit where credit is due. Sully
  14. Before I forget, let me add that I do agree with you 100% when you said that what Ayman was talking about was right on! Again, one of the nice things about being here is the fact that people like Ayman and Lianna throw things out for discussion.
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