I already did, Andy. Here is the reply I received:
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We are sorry that this Help Desk is primarily for server related issues. We have a Support forum where 3rd party software support is available by the many family members and staff members that use that particular software.
Our Forums are located at https://ssl.totalchoicehosting.com/forums/
Thank you for choosing TotalChoice Hosting
Best Regards,
Muhammad Ali
Level 2 System Administrator
TotalChoice Hosting L.L.C
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The Ticket ID is PCS-74241 if you want to take a look.
Any assistance would be appreciated.
Gil