TCH-Dick

The following servers are scheduled for tonight: applecore.snhdns.com coruscant.snhdns.com danuta.snhdns.com darthvader.snhdns.com inysh.snhdns.com jandoon.snhdns.com kalee.snhdns.com kashyk.snhdns.com ossus.tchmachines.com palpatine.snhdns.com plavin.tchmachines.com quanton.tchmachines.com r2d2.tchmachines.com revan.tchmachines.com saijo.tchmachines.com sidious.tchmachines.com tarvis.tchmachines.com ukatis.tchmachines.com utapau.tchmachines.com vortex.tchmachines.com widek.tchmachines.com xerxes.tchmachines.com yavin.tchmachines.com zeltros.tchmachines.com

If you are still running these depreciated versions of Invision Power Board, you will need to make the following changes to run them on PHP5. Symptoms of this problem * Blank 'My Controls' page * Blank 'Profile' page * MySQL errors when reporting post * MySQL errors on 'The Moderating Team' page Files affected * sources/Profile.php * sources/Usercp.php * sources/misc/contact_member.php * sources/misc/stats.php Step 1 BACKUP YOUR FILES! Step 2 Open sources/Profile.php Find: >var $parser; Change To: >//var $parser; Save and upload sources/Profile.php Step 3 Open sources/Usercp.php Find: >var $parser; Change To: >//var $parser; Save and upload sources/Usercp.php Step 4 Open sources/misc/contact_member.php Find: >var $email = ""; var $forum = ""; var $email = ""; Change To: >//var $email = ""; var $forum = ""; var $email = ""; Find: >$DB->query("SELECT m.name, m.email, mod.member_id FROM ibf_moderators mod, ibf_members m WHERE mod.forum_id='$fid' and mod.member_id=m.id"); Change To: >$DB->query("SELECT m.name, m.email, moder.member_id FROM ibf_moderators moder, ibf_members m WHERE moder.forum_id='$fid' and moder.member_id=m.id"); Save and upload sources/misc/contact_member.php Step 5 Open sources/misc/stats.php Find: >//-------------------------------------------- // Do we have any moderators? NORMAL MODS 1st //-------------------------------------------- $DB->query("SELECT m2.id, m2.name, m2.email, m2.hide_email, m2.location, m2.aim_name, m2.icq_number, f.id as forum_id, f.read_perms, f.name as forum_name, c.state FROM ibf_moderators mod LEFT JOIN ibf_forums f ON(f.id=mod.forum_id) LEFT JOIN ibf_categories c ON(c.id=f.category AND c.state != 0) LEFT JOIN ibf_members m2 ON (mod.member_id=m2.id) "); Change To: >//-------------------------------------------- // Do we have any moderators? NORMAL MODS 1st //-------------------------------------------- $DB->query("SELECT m2.id, m2.name, m2.email, m2.hide_email, m2.location, m2.aim_name, m2.icq_number, f.id as forum_id, f.read_perms, f.name as forum_name, c.state FROM ibf_moderators moder LEFT JOIN ibf_forums f ON(f.id=moder.forum_id) LEFT JOIN ibf_categories c ON(c.id=f.category AND c.state != 0) LEFT JOIN ibf_members m2 ON (moder.member_id=m2.id) "); Find: (this edit doesn't show up in 1.2, so if that's your version then you should be able to skip this step) >//-------------------------------------------- // Do we have any moderators? GROUP MODS 1st //-------------------------------------------- $DB->query("SELECT m.id, m.name, m.email, m.hide_email, m.location, m.aim_name, m.icq_number, f.id as forum_id, f.read_perms, f.name as forum_name, c.state FROM ibf_moderators mod LEFT JOIN ibf_forums f ON(f.id=mod.forum_id) LEFT JOIN ibf_categories c ON(c.id=f.category AND c.state != 0) LEFT JOIN ibf_members m ON ((mod.is_group=1 and mod.group_id=m.mgroup)) "); Change To: > //-------------------------------------------- // Do we have any moderators? GROUP MODS 1st //-------------------------------------------- $DB->query("SELECT m.id, m.name, m.email, m.hide_email, m.location, m.aim_name, m.icq_number, f.id as forum_id, f.read_perms, f.name as forum_name, c.state FROM ibf_moderators moder LEFT JOIN ibf_forums f ON(f.id=moder.forum_id) LEFT JOIN ibf_categories c ON(c.id=f.category AND c.state != 0) LEFT JOIN ibf_members m ON ((moder.is_group=1 and moder.group_id=m.mgroup)) "); Save and upload sources/misc/stats.php Source: http://forums.invisionize.com/index.php?showtopic=73882

The following servers are scheduled for tonight: gryphon.tchmachines.com hansolo.tchmachines.com hapes.tchmachines.com hoth.tchmachines.com ithor.tchmachines.com jendar.tchmachines.com kamino.tchmachines.com korriban.tchmachines.com lando.tchmachines.com luke.tchmachines.com mandalore.tchmachines.com naboo.tchmachines.com nubia.tchmachines.com ophideran.tchmachines.com

They may also be recommending a Virtual Private Server or VPS, which we do not currently offer. It's hard or me to make a recommendation though without knowing more about your site such as traffic, etc..

Just a reminder that we the upgrades are starting tonight and will continue through out the week until the first round of servers is completed. Once we complete a server we will update the support forum for that specific server. As always thanks for your patience and please open a ticket if you have any issues. The following servers are scheduled for tonight: abraxas.tchmachines.com almania.tchmachines.com ambria.tchmachines.com ansek.tchmachines.com bespin.tchmachines.com byss.tchmachines.com cathar.tchmachines.com dagobah.tchmachines.com dantooine.tchmachines.com elom.tchmachines.com endor.tchmachines.com felucia.tchmachines.com fresia.tchmachines.com geonosis.tchmachines.com grievous.tchmachines.com

It will be in your primary site for your reseller accout at /home/username/public_html/suspended.page/ If its not there just create that directory and an index page.

Hello

Sorry but there is no way around the sending limits.

The usernames are case sensitive and the first letter of the username you create is capitalized. I have corrected this is in your config file, please try the install again.

Yes it should be localhost, I am reviewing your setup now.

I have adjusted the permissions on your config file. Please try the install again and let me know if there are any other issues.

I have located your account and I am looking into this now. Will update you shortly.

While installing scripts in not the purpose of the Help Desk, we will gladly assist you. Also, there is nothing wrong with the Help Desk; I'm not sure what you are seeing but you can open a ticket by sending an email to support@totalchoicehosting.com

I see the problem, you were using ":fail" instead of ":fail:". Without the ending colon the :fail: option will not work correctly.

These directories (tmp, new, and cur) are where messages are processed/stored by the system and should not be removed. tmp - used during the delivery process new - where mail is stored until you read it or fetch to your local machine cur - where viewed emails are stored if you do not fetch them to your local machine The directories you are seeing are most likely for your default address, this is the email account where unrouted email (mail sent to an invalid email address) is stored. You should log in to cPanel and set your Default Address to :fail: and these emails will no longer be accepted or stored on you account.

If you need to recover your access details from our domains services please try the Account Retrieval page or you can call (480) 624-2500. Once you order new hosting just let us know and we will get it activated for you.

You're welcome and don't worry, we all get frustrated at times especially when it come to email. Setting your default to :fail will only affect mail to accounts you have not set up, such as dan@. Also, if you ever want to use a temporary address for something like a online store or mailing list. Just create a forward to your existing account instead of an actual account. Then when you longer need it just delete the forward and the :fail: setting will take care of any unwanted emails.

Sending spam to random email addresses is a common spammer practice and can not be "fixed". Moving hosts will also not fix the issue if you are just going to continue to forward unrouted email(mail sent to an invalid email address) to your existing address. You need to log in to cPanel and set your Default Address to :fail:, this will stop the majority of your spam.

While I see no issue with the initial handling of your suspension, I will be looking into why there was such a delay in our responses, as well as the issues with live chat. I updated your ticket earlier concerning the details of the compromise and had our technical department complete your restore request. If you have any other issues please update your ticket and we will investigate.

Just open a ticket to tech support and we can check the backups.

As stated earlier, we will be upgrading to the latest stable builds of PHP 5 and MySQL5. We will begin a limited roll out of the new versions on 11/13/2007. This roll out will be limited to our servers located in our Troy, MI Data center and the upgrades will take place on 11/13/2007 starting @ 12:01am The first roll out effects the following servers: abraxas almania ambria ansek applecore bespin byss cathar coruscant dagobah dantooine danuta darthvader elom endor felucia fresia geonosis grievous gryphon hansolo hapes hoth inysh ithor jandoon jendar kalee kamino kashyk korriban lando luke mandalore naboo nubia ophideran ossus palpatine plavin quanton r2d2 revan saijo sidious tarvis ukatis utapau vortex widek xerxes yavin zeltros

Having a compromised account remain active is unprofessional and damaging to all users on that server. There are no exceptions to our procedure of "suspend then notify", it is part of our Security Policy and we will not be changing this. The best thing I can suggest is to review your sites and insure they are up to date and have proper file permissions If you are having issues accessing your account then you will need to update your ticket as we cant resolve the issue in these forums.

Great question and thanks for bringing it up! Yes, servers such as 301(grievous) that have been migrated to our Data Center will be moved up to the first round of upgrades. I will make sure we get an up to date list posted today.

I'm sorry but we are not going to wait if your site becomes exploited. This has nothing to do with your history with us, our goal is to protect the server and the other users hosted on it. As for the suspension page, that is the default page and is served from YOUR reseller account. The page we provide is much more tactful, see https://inysh.snhdns.com/suspended.page/ . If you want your suspended page to display something other than the default, you can modify the page located in your primary account under /public_html/suspended.page/