Hi Dick, Yes, you're right. I do understand that this is imperative and the way to handle it. Unfortunately I get the feeling that support is not going to answer me for hours. I've sent in several messages to identify the offending script and can't really get that information. How is anyone supposed to know what the issue is? The developers that created the script (which I understand is used by Cisco, Hotscripts and others) is willing to fix any vulnerability. Also, I objected more to the "suspended" notice but now you've pointed out, and I understand that I had some control over that.
and secondly the issue of why they couldn't just have locked the single offending script instead of the entire site.
Now I'm about 4 hours down the line, deleted my entire directory by mistake, asking for a backup and no replies.
During holiday time, which it is for me, I find I'm fending off this issue, and seeing the upcoming server changes that are going to take a chunk out of work time to do while we are in our busiest season. It's very frustrating since i use the website to make a living.
Even the live chat hung up on me. Saw me coming and went, ooops, don't talk to that customer, it's a headache waiting to happen.
I apologize for my attitude and ranting here, but it's more than a frustration, it's a loss of income at this point.
How can I resolve it?
If this is a money issue, I'll be glad to pay for it. I pay the $35.00 a month, maybe I need to pay more. If it's just a script then delete that one and let's move on, but I'm getting the feeling now that there is more to it. So please, what kind of begging do you guys need me to do, and how many apologies to get this site back online properly so I can do my thing.