waynemac Posted March 14, 2004 Posted March 14, 2004 Gidday all, have had a few emails from users saying that they cant see my website. They are both using Windows XP. My other users - Windows and Mac can see site. Anyone know why some can see my site and others cant? My site is here, www.to-to-to.net. Your help greatly appreciated. If Im posting in the wrong forum, pls move to correct place. Wayne Quote
btrfld Posted March 14, 2004 Posted March 14, 2004 I'm on XP, and I can see the site fine, in IE6, Firefox and Opera7. When you say "can't see" the site, are they getting a "page cannot be displayed" error? Quote
vengavenga Posted March 14, 2004 Posted March 14, 2004 I can see it fine as well on XP using all the browsers mentioned above. Nothing worse than when someone tells you that they can't see a page - they never believe you when you say that you can see it fine, and then you get all paranoid thinking that it's you that's got something wrong Ali. Quote
sts Posted March 14, 2004 Posted March 14, 2004 I can see it fine as well. Yeah, what "can't see" means? Any error messages? Quote
TCH-Bruce Posted March 14, 2004 Posted March 14, 2004 I can see the site fine on XP as well using IE6 Quote
waynemac Posted March 14, 2004 Author Posted March 14, 2004 Hi all, thanx for the quick replies. Greatly appreciated. BTW, they didnt say whether they got error messages. Just said `cant see`. I will check with them and see what they are seeing. I checked awstats and got the following error report: HTTP Error codes* Hits Percent Bandwidth 404 Document Not Found 964 62 % 0 302 Moved temporarily (redirect) 461 29.6 % 48.78 KB 301 Moved permanently (redirect) 112 7.2 % 35.61 KB 206 Partial Content 17 1 % 474.88 KB Does this tell us something? Thanx again. Wayne Rock Sign Quote
TCH-Bruce Posted March 14, 2004 Posted March 14, 2004 The only ones of real concern would be the 404 errors which are page not found errors. Click on the 404 Errors link in AwStats and see what pages are causing the errors. If they are pages you removed you can ignore those. If the pages are supposed to be there check your links to be sure you have them coded correctly. Quote
Deverill Posted March 14, 2004 Posted March 14, 2004 Beautiful site! Something about it just ... works! Oh yeah, it looks great on XP & Firefox 0.8 here. Quote
waynemac Posted March 15, 2004 Author Posted March 15, 2004 Thanx again for the feed back all. Awesome I just checked my html source from the browser and found the following large white space at the top... ---------page starts here------- <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> </title>...... Guess this may be the problem? If so, where would I edit this out? Wayne Thumbs Up Quote
Hockeypuck Posted March 16, 2004 Posted March 16, 2004 Sounds kinda like people are having DNS issues rather than your page working. I can see it just fine in FireFox on the mac here. That white space shouldn't do anything, they browser just ignores it anyway. Quote
waynemac Posted March 16, 2004 Author Posted March 16, 2004 Hmmm DNS...I know what it is etc but how would one remedy the problem? Wayne Quote
TCH-Bruce Posted March 16, 2004 Posted March 16, 2004 Wayne, Are the users getting errors viewing your site or just can't access your site? DNS you have no real control over. It usually takes 24 to 72 hours for propgation to occur. If it's been longer than that and your users still can't access your site, then something else is at play here. You can have them do a trace route to your site and post it here and then possibly it can be determined where the problem is. To have them run a trace route have them open a DOS window and type in the following: tracert {your domain name} Quote
waynemac Posted March 16, 2004 Author Posted March 16, 2004 Hi Bruce, thanx for your help. Somehow I dont think the people concerned are up to opening DOS windows and doing traceroots etc. I got a DNS health report from Men and Mice website as follows... DNS Expert Report for to-to-to.net. Generated Mar 16, 2004 - 18:32:16 ====================================================================== Information ---------------------------------------------------------------------- Serial number: 2004010800 Primary name server: ns1.totalchoicehosting.com. Primary mail server: to-to-to.net. Number of records: 8 (2 NS, 1 MX, 3 A, 2 CNAME, 0 PTR, 0 Other) Number of errors: 2 Number of warnings: 2 Errors ---------------------------------------------------------------------- o The reverse record "78.82.247.63.in-addr.arpa." does not refer to the host "to-to-to.net." [1144:2] The reverse record "78.82.247.63.in-addr.arpa." refers to "server53.totalchoicehosting.com.", but it should refer to "to-to-to.net.". o The reverse record "78.82.247.63.in-addr.arpa." does not refer to the host "ftp.to-to-to.net." [1144:2] The reverse record "78.82.247.63.in-addr.arpa." refers to "server53.totalchoicehosting.com.", but it should refer to "ftp.to-to-to.net.". Warnings ---------------------------------------------------------------------- o The zone contains more than one A record with the address 63.247.82.78 [2572:1] There is more than one A record in the zone with the IP address 63.247.82.78. o There is only one MX record in the zone [2585:1] The zone contains only one MX record. This will cause mail delivery problems if the primary mail server becomes unavailable. For safety purposes, there should be two or more mail servers for every zone, the extra mail servers being used as backup (secondary) servers for the primary server. ---------------------------------------------------------------------- end of report Also, I did a check on dnsreport.com and got some Warnings but it appears these dont need to be worked. Only Fail warnings do. May I ask you to have a look and see what you think? http://www.dnsreport.com/tools/dnsreport.c...in=to-to-to.net May this be a TCH.com side situation that need rectifying? Thanx again, Wayne Quote
waynemac Posted March 16, 2004 Author Posted March 16, 2004 PS, I sent emails to people concerned whom cant see website regarding if they just cant see or are getting error messages. Havent had any replies as of now. Regards, Wayne Quote
TCH-Bruce Posted March 16, 2004 Posted March 16, 2004 I ran the same test on my site with the same results. However this isn't going to help us. Since the DNS report is from the server you ran it on. The trace route really needs to be done from the machine that cannot access your site. Quote
waynemac Posted March 16, 2004 Author Posted March 16, 2004 Thanx Bruce...will work on getting a trace root done. Wayne Quote
kaseytraeger Posted March 16, 2004 Posted March 16, 2004 Nothing worse than when someone tells you that they can't see a page - they never believe you when you say that you can see it fine I know what you mean. My mother-in-law is forever telling me that she can't see the little web site I built for our family. But when I check it out on my computer (in both IE and NS browsers), it comes up just fine! Then it looks like I've done something wrong because she can't see it but I can. Anyway, wanted to let waynemac know his site comes up great in Netscape 7 and IE6 for Windows XP. Quote
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