Head Guru Posted January 26, 2004 Posted January 26, 2004 Would the first ten people that read this please submit a email to our support and or sales team. I would like to test our support desk email systems. sales at totalchoicehosting.com or support at totalchoicehosting.com (The @ has been removed to defeat spam bots) Thanks and please post a reply here so we know that we hit ten persons sending in the emails. Please make the subject test and the body test. It would be really great if you could then post back here and let us know that someone had responded to your email. Thanks in advance. Quote
ThumpAZ Posted January 26, 2004 Posted January 26, 2004 email sent 9:46 automated support reply recieved immediately 9:47 Quote
wigoweb Posted January 26, 2004 Posted January 26, 2004 Sent message at 11:55 pm Autoresponder replied at 11:55 pm Quote
GroovyFish Posted January 26, 2004 Posted January 26, 2004 Sent Messages to both addresses and received a reply (auto-responder) from each immediately (less than a minute). Received "real" response from Adnan Abbasi on the support ticket 3 minutes after sending, and from Mike Hermon on the sales ticket 6 minutes after sending! WONDERFUL TO ME!! Quote
natimage Posted January 26, 2004 Posted January 26, 2004 (edited) Test email sent at 10:37:16pm Autoreply received at 10:37:28pm Reply received from Adnan Abbasi at 10:39:09 Now that's fast!!!!! Edited January 26, 2004 by natimage Quote
schussat Posted January 26, 2004 Posted January 26, 2004 Test sent to support at 10:35 MST; autoresponder replied immediately, and Sujit's response reached me at 10:39. Quote
Head Guru Posted January 26, 2004 Author Posted January 26, 2004 I should have mentioned I did not tell any of our techs we were doing this. So the responses may seem a bit funny. LOL Quote
SEO Posted January 26, 2004 Posted January 26, 2004 So the responses may seem a bit funny. Not to anyone who has been around here for any length of time Quote
DarkHavoc Posted January 26, 2004 Posted January 26, 2004 okay tested it about a 10 sec delay but response recieved Quote
MikeJ Posted January 26, 2004 Posted January 26, 2004 Test message sent to support at 12:38am CST. Got autoresponse back in less than 10 seconds. Human reply from Andy came at 12:42am CST. Looks quite good to me. Thumbs Up Quote
ThumpAZ Posted January 26, 2004 Posted January 26, 2004 Yeah, Sujit was telling me to tell them the problem so they could better assist me LOL Quote
krieser Posted January 26, 2004 Posted January 26, 2004 Are we still testing? Sent mine at 3:54pm (Japan) Auto reply at 3:54pm (1:54 on the email) Kris Thumbs Up Quote
Head Guru Posted January 26, 2004 Author Posted January 26, 2004 I think we have had enough test emails. This entire thread was my way of telling myself that our support email isnt broken. http://www.totalchoicehosting.com/forums/i...?showtopic=7154 Thanks to all that helped. Bill Quote
wigoweb Posted January 26, 2004 Posted January 26, 2004 Quit last night at midnight. Reply came at 12:05 am, less than 10 minutes after I submitted support request. Quote
TCH-Bruce Posted January 26, 2004 Posted January 26, 2004 Sorry I missed out on helping with the test, although it was entirely not necessary. TCH is the best and has the fastest resopnse team of any hosting company I've ever dealt with. Keep up the great work guys! Quote
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