TCH-Dick Posted December 3, 2005 Posted December 3, 2005 As announced a couple week's ago we are going to start the transfer of accounts to a new servers. The following servers are currently scheduled for transfer and I will update this list as we schedule the other servers. Server86 Upgrade Announcement Server87 Upgrade Announcement
TCH-RobertM Posted December 11, 2005 Posted December 11, 2005 We have migrated all accounts from servers 86 and server 87 to the new servers. Things appear to be running very nicely I am scheduling the next wave of servers to be done: Server85 and server 82 are next, We are going to start them on Friday at 12:00am EST Please read the individual server pages for updates to these servers.
imdiane Posted January 3, 2006 Posted January 3, 2006 Two questions: 1. How do I know which server my site is hosted on? 2. How do I know the name server information needed to update my DNS pointers so my site is not unavailable after my server is migrated and before my DNS is updated? Thanks, imdiane
TCH-Andy Posted January 3, 2006 Posted January 3, 2006 Hi imdiane, welcome to the forums You can check which server you are on by looking at the top of cpanel when you login. You should not need to change the nameservers due to a server being migrated.
stevevan Posted January 4, 2006 Posted January 4, 2006 Welcome to the forums, imdiane! (What Andy said! )
freakbynight Posted January 4, 2006 Posted January 4, 2006 You can check which server you are on by looking at the top of cpanel when you login. Hello, this is my first posting to the TCH forums. For the life of me, I do not see a server name at the top of cPanel when I log in. I see a bunch of dots, "Home" and "Logout", and the picture of the girl with glasses. No server name. Could you perhaps post a picture of the cPanel pointing to where the servername is? This has been bugging me for a while.
TCH-Don Posted January 4, 2006 Posted January 4, 2006 Welcome to the forums Look in the white area below the picture after Please update your contact info. Welcome domain.com! Last login from: 127.0.0.1. Please update your contact information here. Welcome to Server59
TCH-Andy Posted January 4, 2006 Posted January 4, 2006 welcome to the forums I think you are on server 386, assuming it is the domain name in your user info
freakbynight Posted January 4, 2006 Posted January 4, 2006 Welcome to the forums Look in the white area below the picture after Please update your contact info. Hmmm nothing there.... here's what I see (attached image)
TCH-Bruce Posted January 4, 2006 Posted January 4, 2006 Hmmm nothing there.... here's what I see (attached image) That is on server 49. Open a ticket with the help desk and report that it is not showing the server number. Thanks.
freakbynight Posted January 4, 2006 Posted January 4, 2006 That is on server 49. Open a ticket with the help desk and report that it is not showing the server number. Thanks. Will do! Thanks very much. I've been lurking in the forums for a few weeks now and it looks like TCH support is excellent.
TCH-Don Posted January 4, 2006 Posted January 4, 2006 You can also find your server by going to Locate Your Web Hosting Server!
Head Guru Posted January 4, 2006 Posted January 4, 2006 Freakbynight I have added the welcome header to your server. Bill
jayson Posted January 5, 2006 Posted January 5, 2006 You can also find your server by going to Locate Your Web Hosting Server! I tried that, and this is what I get? The domain or IP you entered wasn't found in our list.
TCH-Bruce Posted January 5, 2006 Posted January 5, 2006 You can also find which server you are on by doing a trace route. Open a DOS prompt on your XP computer. Click Start, select Run and enter CMD in the box and click ok. Enter tracert yourtchdomain.ext You will see a list of all the points your computer navigates through to get to your web site. The last line that displays will be the server you are on.
Ares Posted January 14, 2006 Posted January 14, 2006 (edited) Sorry guys, I seem to not be able to connect to my website - www.ar3s.com, server 108 i believe I thought it may be a problem with the server, so this is the first thread i found - is it possible theres something happening with my server? Thanks for any help Edited January 14, 2006 by Ares
TCH-Thomas Posted January 14, 2006 Posted January 14, 2006 Welcome to the forum, Ares. I just tried to visit your site and it works perfectly, so I assume its just a routing issue.
TCH-Don Posted January 14, 2006 Posted January 14, 2006 Welcome to the forum, Ares since the domain name is only 4 days old, its a slight possibility you are experiencing propagation effects or as Thomas says a routing issue between you and the server. Your site resolves for me just fine.
cajunman4life Posted January 14, 2006 Posted January 14, 2006 Ares, welcome to the forums! What browser are you using, and who is your ISP?
stevevan Posted January 14, 2006 Posted January 14, 2006 Welcome to the forums ares. Site loads great from Florida!
visualcreative Posted January 23, 2006 Posted January 23, 2006 We have migrated all accounts from servers 86 and server 87 to the new servers. Things appear to be running very nicely I am scheduling the next wave of servers to be done: Server85 and server 82 are next, We are going to start them on Friday at 12:00am EST Please read the individual server pages for updates to these servers. I believe I am on server 82, and everthing has been just dandy until today...My website has disappeared, I cannot log on to cpanel, I cannot access my email, and I do not show up on the "list" when I plug in my address here: http://www.totalchoicehosting.com/locate/
cajunman4life Posted January 23, 2006 Posted January 23, 2006 I too have an account on S82, and when I did the same thing you did my domain was not found either. You may wish to open a ticket to the help desk (link at the top) and ask them about it. I can tell you that my account is working.
visualcreative Posted January 23, 2006 Posted January 23, 2006 I too have an account on S82, and when I did the same thing you did my domain was not found either. You may wish to open a ticket to the help desk (link at the top) and ask them about it. I can tell you that my account is working. Thanks, yes, I have submitted a ticket. You say your account is working though?
visualcreative Posted January 23, 2006 Posted January 23, 2006 Yes, working perfectly. Looking at it again it looks like actually I'm on server 10, which is apparently alive, according to the stats. Even scarier.
cajunman4life Posted January 23, 2006 Posted January 23, 2006 Have you tried pinging and running a trace route on your domain to see if maybe there's a "missing link"?
mgandhi Posted February 23, 2006 Posted February 23, 2006 Not sure if this is related to the server move that happened.. Today morning I'm getting a strange error while trying to login into the CPANEL... "Unknown License File Version"... I was able to login and manage the site without problems last nite.. Unable to do so now... My site is hosted on Server 316.... MGandhi
TCH-Andy Posted February 23, 2006 Posted February 23, 2006 Welcome to the forums MGandhi The best thing to do for such issues is to open a ticket at the help desk. We are aware of the issue on server 315 and 316, we are awaiting on cpanel for a fix. You should still have access your email, site and FTP without issue, if not, then please open a ticket at the help desk.
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