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LISH-Josh

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Everything posted by LISH-Josh

  1. Someone say "free beer"?? Andy still owes me a pint so I'll take whatever you're offering too.
  2. Thanks for the quick notice Carl. Triggered our sensors 3 minutes ago .
  3. Bill, we'll take that last one if you still gotz it.
  4. Vivek, Sorry bud, only joking with Jesse.
  5. Apache2 - yummy! You guys should enable "mod_nerd" asap.
  6. Soholaunch offers a free version out of the box. If you want the addon modules (calendar, news letter, etc.) then you need the full license.
  7. TCH's ticket system is located at https://ssl.totalchoicehosting.com/supportdesk/.
  8. Just for some FYI - cPanel is notorious for dorking up mail quotas. It can be corrected by TCH. You might also want to check to see if you have a spam folder that might be full (sometimes you might not be subscribed to this folder by default).
  9. open_basedir (a module to protect from some php vulnerabilities) is refusing the script to execute. You'll notice that "/home/deanb/public_html/gallery2/index.php" is a completely different path than where the script is executing from "/home/batbkpfm/". open_basedir prevents exactly that (users executing files outside of their home folder). Did you install into an add-on domain? You might need to have TCH remove open_basedir protection for the domain with gallery2 installed as open_basedir cannot be turned off via an htaccess file.
  10. Yes, I agree 100% as I'm a customer myself, not TCH staff - apparently the "TCH" prefixes in the staffs user names don't give it away. I commented in hopes to provide you another perspective (this is a discussion forum right?). Sorry you didn't see it that way.
  11. Dorsey, just some comments on some of your items... Sorry, you are 100% wrong here. TCH is no where near the cheapest and IMO, you can't find another host out there offering the one-on-one attention ALL of the TCH staff provide. Granted you can't avoid typical run of the mill support issues, but it's the fact that the staff are readily available to get resolutions started. This is GOLD to any customer. I'm going to assume you have a managed server? So with that, would you rather they fix security holes ASAP (which in turn protects the rest of their network and customers), or get your permission and wait on you to fix insecure/non compliant scripts? Personally, I vote option one since I'm possibly the other guy with boxes on the same network. I think it's ridiculous to criticize any admin for being PROACTIVE and protecting customers. TCH seems to be doing what they were payed to do here even if they are plugging security holes before they tell you. And what better way to get the answers you seek on the problems than to have a handful of support staff that you can PERSONALLY speak with? Yep, I'll take a few smart dudes over 50 slugs anyday. Simple (and this isn't meant to be condescending), if you need more control over the admin side of the house, DO IT YOURSELF. TCH is managing your boxes, not employing your own personal admins. Go ahead and take your '>25 years' and do your own admin work and simply leverage TCH against things you can't do.
  12. I ran across a tutorial on how to utilize Coral from 'most' PHP-driven websites and thought I'd share the links. Either way, I'll let you all judge for yourselves: The Coral Content Distribution Network Use a mirror for hits from popular websites
  13. The DirectoryIndex entry is correct but I would check the capitalization of the file name. Linux is case sensitive (assuming you're on a Linux box). This is a good reason to use lowercase filenames when publishing a site. If that all checks out, check the log file in cpanel to see what it has to say. Also, try setting up the redirect from within your cpanel and see how you make out.
  14. They're explained in more depth here http://www.lostinspacehosting.com/content.php?page_id=38. Basically, you download one of the free client programs, hook up a mic to your pc, and connect to a voice server. Once you're connected to a voice server, you can begin talking in real time to whomever else you have provided access. The amount of people capable of joining a voice server is only limited by the amount of slots you have purchased (each connection you wish to allow is a slot). The voice server broadcasts your voice stream to the other users and therefore carries the brunt of the bandwidth. This concept in turn provides stellar voice quality even to non-broadband users (although the quality is dependent on which codecs you choose to use). Some of the codecs offer better voice performance than your POTS line (telephone). The technology is popular within the gaming world but certainly provides unlimited potential.
  15. This is usually a cache or cookie issue. Clearing out both will usually solve it.
  16. Yeppers. We offer some of the best rates out there as well. Ventrilo start at $0.35 per slot and Teamspeak start at $0.25 per slot. You can read details at http://www.lostinspacehosting.com/content.php?page_id=38. Mater o fact: We've created a coupon for TCH members. TCH members can enjoy 10% off first month payment on all voice servers with coupon code "VOICE10TCH". Coupon expires 12/31/06. Enjoy!
  17. No idea why but they're called "tilde's". Might help your search for a solution. One last thing: cPanel HTML editor... RUN AWAY - RUN AWAAAAYY!
  18. Just create a user with the credentials you want. Add that user to the CP DB. Enter those credentials into the include/config.inc.php file (make sure you use the entire username - i.e. cpanel user name prepended to the db username). Then try your update.
  19. Check the config file for coppermine (I believe it's in root dir of the installation). The config file will contain the SQL password. In cPanel under MySQL icon: - Delete the coppermine USER (I repeat, the USER - NOT THE DB). - Re-create the user with the same credentials from the coppermine config. - Add the user to the coppermine DB with all privs.
  20. Well, well, well... first post in... oh... 3 1/2 years?! Heh... I figured I've had PLENTY of time to really break in TCH. I'll go ahead and provide some background with my experiences but for those who would like the cliff notes: TCH is an EXCELLENT host provider from shared to dedicated hosting. TCH maintains knowledgeable, polite, and efficient support staff and top-notch hardware setups within top-notch data centers. Now, for some "meat" for the brave ones... First things first - Bill, get back to work and stop slacking off in the forums! Actually, as most of you know, this couldn't be farther from the truth. Bill and his hosting staff have taken TCH to a level beyond the norm. His hard work, commitment, and long hours (on IM and phone) are equal to none (except me - heh). This remains the single biggest factor why we put our money and our reputation into TCH's hands to this day. I digress... About three years ago I owned a fairly popular site (still do mater o fact) with a pretty good sized member base. A good friend and I (now business partner) performed the daily administration. The site was hosted with 'Feature Price' (anyone who knows the name knows our pain) and came up for renewal right around their buy-out (take over?) debacle. Since we had been jerked around quit a bit by Feature Price-or whoever they were calling themselves, we felt it was time to find a more reputable company. We embarked on the hosting hunt and scoured the net for a provider. One of the prime requisites was a provider that allowed us to control every aspect of the domain. Behold... CPANEL - queue the signing angels and lights! Cpanel was a perfect solution for our ever growing needs. Now we needed a provider. I believe it was findmyhosting.com that pointed us to TCH - that and lack of time and tired eyes. So with that, a few bucks a month, some DNS resolution time, we were off and running with TCH under a shared account. About a week into our endeavor we had a few members of our site inquire about getting some small hosting under us - pretty much a sub-domain and e-mail account. We thought "awesome idea and piece of cake with cPanel!" Unfortunately, after inquiring TCH about the prospect of reselling sub-domains, it became apparent that it would probably violate their TOS. Ok, no problem, we had like ten domains scoured over the net that we would gladly bring into a reseller account - not to mention offer to sell entire domains to the inquiring members. It was also apparent we were quickly going to tap the limits of the shared plan so it seemed like the stars were aligning and it was a natural fit. So once again with a few extra bucks a month, we were upgraded to a reseller account and off and running. Now we were reselling under a hosting business name and looking at what was turning in to a semi profitable hosting business endeavor. I'm pretty certain it was a cPanel bug at the time... ...regardless, we had upgraded one of our domains website engines (yes, the one that had the huge member base) and something went terribly wrong. We needed to recover a DB backup from cPanel. No problem, I was deathly I AM A SPAMMER about DB backups so I knew we had a recent backup available under cPanel. I'll simply download the backup we made a few days back - right? - heh, WRONG! CPanel decided to keep spitting out a corrupt DB backup and provide us with nothing but nice smiley faces and squiggly-jigglies - very nice, thanks cPanel! Anyway, we contacted TCH support to see what our options were. We were honestly shocked to hear that they held offline backups that could provide us with a restore - a week old - but something more than what we had. A little bit of a wait for a support tech to retrieve the offline backup but sure enough, we eventually had a working site again - happy members and all. It wasn't long since venturing into the reseller business that we realized the potential we had and thought about going completely dedicated. We had already hit the highest level of reselling packages and the cost comparisons were starting to equal out. I was able to speak with Bill about some of the options he had available. We were nervous at first since this was a pretty good jump but felt confident that we had the technical, administrative, and monetary wherewithal between me and my partner to run a dedicated hosting business. Heck, I had a 'Unix' and 'Networking' background and my partner was a K-12 school network administrator. I suppose one of the biggest selling points was that leasing through a provider like TCH allowed us to cut tons of overhead and really levy some of the problems against the TCH support staff. SOLD! We decided to take the plunge. Now things are moving; we had a business plan, our very first dedicated server, clients, and real no kidding problems that were all ours to handle - yay! I can't tell you the amount of sleepless nights we had (and still have) trying to plug through administrative cPanel-isms. I'm proud to say we've manage to 'school' ourselves pretty well - forums, manuals, and sometimes plain ol' common sense are your friend! This is also where I give my biggest 'kudos' to TCH. Although we were a hosting business getting started and offering competing product lines, TCH was willing - not only help us technically - but offer advice on the business side as well - a "Lessons Learned" if you will. After all was said and done, our business saw positive growth due to some of the advice from TCH. Three years, two dedicated servers, one development server, one backup server, and a whole bunch of time (and money) invested - we sit (or try to) enjoying what our hard work, dedication, and TCH's contributions have afforded our small hosting business. Yes, we still turn to TCH for servers and hardware - and there are no plans to change this model even with the possibility of collocation on the horizon. The days are all but gone of us having to interact much with TCH's support staff but there is no doubt the flexibility they afforded us in the beginning was a factor in our success today. With that, a HUGE "thanks" to Bill and all of the TCH staff in helping this small host get off the ground. Laters.
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