Steve,
Please do not mistake my comments. Often times we are quick on the draw and get answers in short order. We do not have all of the answers though and it can take some time to get things straightened out. I understand the frustration as well, I cant count the number of times I have been working on something and it just wont work. Groovy is right when she stated that we are volunteers, even the mods here. Paid staff, names in red, try as well but still do not always have the answers to third party applications and scripts.
I am sure an answer can be found, it is just going to take some time.