Lianna

Okie dokie. Let me get my boys fed some dinner and I'll work this with you in a bit, ok? Lianna

yep, likely it's the database name itself: xmb# is usually the db name. Please go to cPanel and click the link to Manage MySQL. That should tell you on that page what your database name is. cjrdanes_xmb1 probably is my guess Also then your table prefix will be xmb1_ Again, let me know. Lianna PS: The *just being stupid* syndrome doesn't work here! You are more than welcome to open a helpdesk ticket for ANY problem that you might be having short of your dog has eaten your favorite shoes! K?

Ok, so is cheyenne your main account username? Also, the default address must be set to a full address. For example, mine is set to: That may be causing part of your problem. Even if cheyenne is the main account username, the default will need to be entered as a full address (name@domain.com) Try that, let me know what happens. Lianna

If I'm not mistaken there Phate's problem was resolved by Head Guru via a helpdesk ticket yesterday. Perhaps that may be a better recourse for you as well. But the symptom is not the same in your case. Your symptom sounds more like a case of mistaken database name or config setting. Can you give us some more information like the URL where we can see this error too? or the config settings that you entered (not the password of course)? Thanks. Lianna

Hi, You don't by any chance have the Default Address for your account set to :fail: or :blackhole: do you? If cheyenne is your main account username AND you have not manually set up an account for cheyenne@ AND you have the Default Address set to :fail: or :blackhole: then your mail will fail. If any one of those is not the case, then let me know. Lianna

Have you tried mailing to one of your addresses using another email client (other than through AOL)? At first thought, it sounds like an AOL block of some kind. Also, has your domain name fully propagated yet? After the name server change, it will take 24-48 hours for the entire web to recognize that domain name, and thus the email associated with it. Lianna

*YAY* Sicilychick found the post: http://www.yourhostsucks.com/forums/showth...ght=totalchoice It was apparently moved from the forum: Hosts that *might* not suck to the forum: General Chit-Chat > General Whew. Lianna

Beth, and others, I'm sorry to say that your post at YourHostSucks.com was apparently removed. There is a new announcement post in its place that warns that no web host may advertise there. I guess the mod thought that's what we were doing. Although I don't have the original transcript of the thread, I believe that the only one of TCH employees that posted was Bill and his comments were strictly addressing the *devil's advocate* questions that had been posed. Oh, well. We certainly appreciate your efforts in sharing the word about TCH! It was a valiant effort indeed. And on a brighter note, check this out about your PREVIOUS Host!

This was all squared away, by 10:20am. L

OH! I get it! (Thanks for doing my homework for me Rayners. ) Lianna

Ok, so you are able to access the help desk now? Lianna

Twisted, We're sorry that you're having problems with the new helpdesk. When the new help desk was brought online, you should have received an email with a username and password to access it. If you did not receive such an email or the instructions did not work for you, then please PM me by clicking the PM button below my response here and I will personally see to it that you can access the helpdesk today. As to your question of why we keep changing it: we are constantly trying to provide our clients with the best possible services, options and solutions. The new helpdesk has a billing frontend built into it to provide you with access to more functionality and control over your own account. We thought that this was an important feature to provide based on the number of Billing accounts related questions/tickets being submitted to the helpdesk. Lianna

In order to answer your question specifically, we would need the name of your registrar. However, in more basic terms, this is what has to happen: Contact your registrar (the company with whom you have bought your domain name). Most offer an online domain management console of some sort that you can log into using a username/password provided by the registrar. Normally, there is an option made available to Update DNS or Change Name Servers or somesuch. Enter the name servers listed in your welcome email from TCH as your Primary and Secondary name servers. Save or Submit those changes. Wait 24-72 hours (normally 24-48) for the changes to propagate throughout the web. Viola. Now, just so that the terminology is clear, this is not technically a *transfer* of your domain name. This is just an update of the Name Servers so that your domain name will point to TCH as your host. A real *transfer* is when you request that another registrar take over the domain from your current registrar. Thereby allowing you to manage your domain's features through the new registrar's console and leaving the old registrar behind. Real transfers of domain name normally take anywhere from 5-10 days to complete. If you wish to *transfer* your domain name, I would personally suggest getting the NS update done first, then initiate the transfer. What that does is ensure that your domain name is pointed to our servers first (a fairly quick process) and after 24-48 hours you're online. Your site and its visitors would never know that the *transfer* is happening once you intitiate that. A domain transfer is NOT necessary for changing hosts, only a name server change. I hope this helps. If you'd like to provide more information about your domain name and current registrar, I'll happily look into the specific steps for you. Lianna

Just a Name Server change is all that is required. When you sign up, you will receive a *welcome email* that will give you all the specifics, including two name servers that you should enter for your domain name at your registrar. Lianna

Don't know specifically about the mod_gzip, but there is an unzip utility available. Through cPanel's File Manager, if you click on a zipped file's name, then you are presented the option on the right side of the window to "Extract File Contents". Lianna

Ok, we have your helpdesk ticket and will look into it very shortly. Thanks. Lianna

Mutt and Elm are not allowed to be run here. They cause too much interference with cPanel. Lianna

Don't know the answer to your question, but have you looked at aMember as a solution for you? Free, easy to install and configure and also includes some payment modules for subscription service areas of your site. aMember suggestion in Freebies&Cheapies category. Lianna PS: Give me just a bit and I'll find out if PERL_ACCESS is enabled.

If you can access the helpdesk, please open a ticket there that gives us all the details including the old password, the new password and which one works with each feature. If you cannot access the helpdesk, you can initiate a chat with me from the support page of our site. I will be here until noon US Central time (4 hours from now). Lianna

SSH is not by default enabled on any of our accounts here. You will have to request the feature be enabled via a helpdesk ticket. In that request you will need to identify to us why (for what purposes) you need SSH enabled. We do this for several reasons, but the primary reason is for security purposes. As to the question of Mutt or Elm. After doing a quick Google search to find out what those actually are, I have to say that I don't know the answer to your question. I have never heard those email clients being referred to here before, so my first inclination is to say, "No, they aren't available." However, just because I don't know about them isn't to say they don't exist. I'll do some more checking and see what I come up with. I do have a question about why you were only able to post to this category in the forum? Is our forum blocking you from posting elsewhere or was it just your logical choice given that you hadn't received your account info yet? You should be able to post in any category you wish. We currently have posts in about every category from "Guests" so I need to know if the forum blocked you and I'll get that fixed. Thank you. Lianna

aMember does have a lot of features available, but you don't have to use them all. You can easily setup a Free Membership product and still accomplish the same thing. Beyond aMember, I think you can probably look into some hand programming of a database and some nifty php code. But I think you'd have to search for it or develop it yourself. If you want the whole thing manual, then create yourself a form that emails you with the info about a potential 'member'. Then you access cPanel and webprotect a directory. Create users for that webprotected directory by hand. ??? Anyone else have ideas? Lianna

That's a good point, Beth!

I like SmartFTP for free. But I use CuteFTP by Globalscape ($39.95US). Lianna

Hmmm. I wonder if this is related to the new cPanel upgrade that was just performed recently? Let me look into it. Lianna

Really cool freebie called aMember. See the post and link here. Lianna