TCH-Marshal

Hi, As we suggest, the best option is to open a new O365 account and de-federate from the current host. If you wish to host emails with us, then you should download emails from O365 to a mail client on a local device before making this transition. This will have a backup of emails on O365 on your local device.

Hi, You are welcome.

Hi, Please note that you can't upload an SSL certificate using a WordPress plugin. Also, SSL installation options are not allowed for our shared and reseller except Let's Encrypt for security reasons. You will have to contact our helpdesk to get a third-party SSL certificate installed.

We have restored commercial power.

The MySQL upgrade for this server has been scheduled for November 30, 2023.

The MySQL upgrade for this server has been scheduled for November 29, 2023.

The MySQL upgrade for this server has been scheduled for November 28, 2023.

The MySQL upgrade for this server has been scheduled for November 27, 2023.

The MySQL upgrade for this server has been scheduled for November 20, 2023.

The MySQL upgrade for this server has been scheduled for November 17, 2023.

The MySQL upgrade for this server has been scheduled for November 16, 2023.

The MySQL upgrade for this server has been scheduled for November 15, 2023.

The MySQL upgrade for this server has been scheduled for November 14, 2023.

The MySQL upgrade for this server has been scheduled for November 13, 2023.

The MySQL upgrade for this server has been scheduled for November 13, 2023.

Hi, As announced on Sepetmber, we are gald to inform that upgrade of MySQL to 8 has been completed successfully. If you see any issues, please contact our helpdesk via https://my.totalchoicehosting.com/submitticket.php. Thanks very much for your co-operation.

Hi, As announced on Sepetmber, we are gald to inform that upgrade of MySQL to 8 has been completed sucessfully. If you see any issues, please contact our helpdesk via https://my.totalchoicehosting.com/submitticket.php. Thanks very much for your co-opertation.

Hi, We have completed maintenance on server elk and verified server is back up and working. If you see any issues or need any assistance, don't hesitate to contact us by our helpdesk. Thanks very much for your patience over this maintenance window.

Hi, Your web files should be uploaded to public_html folder. Also if you are looking to redesign your website, then we are providing our website builder tool which you can access from within cPanel using TCH Website Builder Themes. We are very sorry that you had to wait this long for your inquiry. If you need any assistance, just open a ticket on our helpdesk via https://my.totalchoicehosting.com and we will reply to all your inquiries.

Hi, We have completed restoration of accounts with missing data. If you see any issues with any website, please open a helpdesk ticket and we will help you. Once again thanks for your co-operation and patience.

We had a failure with raid array on this server which caused some data loss but we are restoring the lost data from our backup and this is going to take some time. We will post updates as restore goes. Thanks for your patience.

Hi, Spam assassin works on set of rules which do learn automatically and adjusts itself according to incoming emails. But since you are having this specific situation we will need to investigate it. Can you either post here details of your account or header of an incoming emails or officially post a ticket for us to investigate this further. Ticket can be opened from https://support.totalchoicehosting.com/index.php?/Tickets/Submit

Hi, Glad to know that issue is fixed now.

Hi, Also Chrome might force to secure url https://hydroxystudy.info/ but since you do not have an SSL certificate installed this should be also a reason. Noe that you can enable free SSL certificate we are providing. Free SSL provided by Let's Encrypt which you can install for your account by logging into cPanel and traversing to Security - Let's Encrypt. But note that forcing secure page on your website is dependent on website design and once you have enabled free SSL certificate you will have to contact your web developer for configuring your website to use and force SSL on it. Your website is a Wordpress installation so you can take advantage of any Wordpress predefined plugins specific for this purpose like WP Force SSL or Really Simple SSL.

Hi, I had tried to recreate the error by browsing http://hydroxystudy.info/ in chrome browser and website just loads fine for me. You can check the attached screen shot to verify. So this might be just a local browser cache issue on your end. Try clearing complete browser cache in Google chrome and re-try again. You can refer below given documentation for help in clearing browser cache in Google chrome and make sure you only clear cache and not cookies. https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop