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TCH-Marshal

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  1. Hi, Spam assassin works on set of rules which do learn automatically and adjusts itself according to incoming emails. But since you are having this specific situation we will need to investigate it. Can you either post here details of your account or header of an incoming emails or officially post a ticket for us to investigate this further. Ticket can be opened from https://support.totalchoicehosting.com/index.php?/Tickets/Submit
  2. Hi, Also Chrome might force to secure url https://hydroxystudy.info/ but since you do not have an SSL certificate installed this should be also a reason. Noe that you can enable free SSL certificate we are providing. Free SSL provided by Let's Encrypt which you can install for your account by logging into cPanel and traversing to Security - Let's Encrypt. But note that forcing secure page on your website is dependent on website design and once you have enabled free SSL certificate you will have to contact your web developer for configuring your website to use and force SSL on it. Your website is a Wordpress installation so you can take advantage of any Wordpress predefined plugins specific for this purpose like WP Force SSL or Really Simple SSL.
  3. Hi, I had tried to recreate the error by browsing http://hydroxystudy.info/ in chrome browser and website just loads fine for me. You can check the attached screen shot to verify. So this might be just a local browser cache issue on your end. Try clearing complete browser cache in Google chrome and re-try again. You can refer below given documentation for help in clearing browser cache in Google chrome and make sure you only clear cache and not cookies. https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
  4. Hi, Glad to know that you sorted out the issue on your own and thanks for understanding and we will look forward to help you in live chat support.
  5. Hi, The issue reported with your TTrss http://roadq.com/rss/ is fixed now but note that you are using a very old versions of TTrss which needs to be upgraded as early as possible.
  6. Hi Rosanne, Just open an helpdesk ticket and we will fix it for you. This is happening as cPanel password is out of sync.
  7. Hi Rossane, Note that you won't be able to access phpMyadmin using the databseuser and password you created within cPanel. . You will need to login to phpMyadmin as main cPanel user and then access databases. Follow the steps explained below. Database user and password is to use it within your scripts to access a particular database 1: Login to cPanel 2: Then access phpMyadmin 3: On left hand column, it will display databases you have created. Clicking on the respective database, you should be able to access it.
  8. Maintenance has been finished. Thank you for your understanding and patience
  9. We are replacing a public switch on our NOC and this will create downtime and network outage. We do not expect any issue to arise from this replace. However you can expect brief outages and network slow downs. We will update this notice once we have started and will get posted with updates Thank you for you understanding and support.
  10. Hi, Thanks for re-opening the ticket and we will get back to you soon on this via ticket.
  11. I can understand your concern but what Google is providing is generic error messages from which we can not finalize if the issue is on our end or your ISP. If you remember we had worked on this issue via ticket opened and a test to my gmail account just worked without any issues and this is why we suggested you to check directly with google support. We are ready to help you more on this and do more tests, just reopen the ticket or open a new one and we will help you for sure.
  12. PHP 5.4, 5.5 and 5.6 are currently supported on all of our shared servers while cPanel announced that they will be removing 5.4 and 5.5 from EasyApache 4 on June 18th, today but that's only for servers using default cPanel provided EasyApache 4 profile and when they are re-provisioned. All of our shared servers are using custom profile due to which this change won't affect our servers but one thing you need to note is PHP 5.4 and 5.5 has already met its end of life which means they are no longer receiving updates of any kind, including security updates, from the providers of PHP. So its always better to update your scripts to newer PHP releases like PHP 7.
  13. Hi, If its "Error establishing a database connection" error then you might have wrong database connection configuration in wp-config.php or wordpress database user might not be granted correct access privileges via cPanel. Can you open an helpdesk ticket to further investigate or simply update this post with url to wordpress installation and we will help you. Note that what we recommend is an helpdesk ticket with cPanel login details of your hosting account.
  14. Hi, "Server not found" or "This site cannot be reached" errors means, you are having connection issues to server from your local machine and this can happen due to many reasons including firewall block on server, local DNS issues on your end, network issues, etc. This needs to be debugged live to see exact reason. If you see this happen again, can you contact support department once again. You can either open an helpdesk ticket or contact us on live chat. Link to live chat can be found on below given url. http://www.totalchoicehosting.com/contactus.html
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