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About TCH-Marshal

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  1. Installing Wordpress

    Hi, If its "Error establishing a database connection" error then you might have wrong database connection configuration in wp-config.php or wordpress database user might not be granted correct access privileges via cPanel. Can you open an helpdesk ticket to further investigate or simply update this post with url to wordpress installation and we will help you. Note that what we recommend is an helpdesk ticket with cPanel login details of your hosting account.
  2. Inconsistent Subdomain Inavailability

    Hi, "Server not found" or "This site cannot be reached" errors means, you are having connection issues to server from your local machine and this can happen due to many reasons including firewall block on server, local DNS issues on your end, network issues, etc. This needs to be debugged live to see exact reason. If you see this happen again, can you contact support department once again. You can either open an helpdesk ticket or contact us on live chat. Link to live chat can be found on below given url. http://www.totalchoicehosting.com/contactus.html
  3. Network Switch Down!

    Network issue with switch has been fixed and all affected servers are up and running. We have verified that all services are working. Thanks for your patience and co-operation. If you notice any issues, don't hesitate to update us back. Once again, thanks everyone for your co-operation.
  4. Network Switch Down!

    We are having network a switch down and as results some of our servers went down. Our data center team is on the route to fix this issue at the data center facility. We will continue to provide updates. We thank you for your patience and apologize for any inconvenience. Following servers are effected :: bankson.tchmachines.com beadle.snhdns.com burt.tchmachines.com cass.tchmachines.com elk.snhdns.com herendeene.snhdns.com hugaboom.snhdns.com osterhout.tchmachines.com zukey.snhdns.com
  5. Getting Mod_Rewrite To Work

    Hi Rowan, We had already discussed this via our ticket system but let me confirm once again. SetEnvIfExpr can be used to match a url, a pattern matching a portion of url and but the this rule you have defined is unnecessary with your requirement as you are just trying to redirect all the incoming requests to subdirectory without any specific condition. Second Rewrite rule which is confusing. As we already discussed you are trying to redirect a url or a directory to a particular directory which is on publicly unavailable location via your main url or sub url. Also there is a syntax error in your redirect rule but that can be fixed but again problem is redirecting url to a path which is publicly unavailable.
  6. Running Php File From Cron Job

    Hi Rowan, Glad to know that everything is working but note that you have actually posted on our forums about this issue and next time it will be better you use our helpdesk to open a ticket for more privacy. Our helpdesk url is https://support.totalchoicehosting.com. Alternatively you can send an email to support@totalchoicehosting.com to open an helpdesk ticket.
  7. Help With Redirect After Moving To Https

    Hi Priti, Https or secure url on Wordpress is a tricky thing especially when you have additional redirects on htaccess because Wordpress urls are mostly hard coded in databases with specific redirect requests in htaccess. Secure url for Wordpress can be best achieved by using additional plugins they offer purposely for this. There are many documentation and tutorials available in Worpdress support forums which you can refer about this. I would suggest you try any of those plugins or else if you wish we specifically take a look into this, open a helpdesk request with all details of your hosting account and we will advise you.
  8. Arcadia Php Upgrade

    PHP upgrades for arcadia will begin at 9:00 pm EST, Friday, Feb 17 2017
  9. Alcona Php Upgrade

    PHP upgrades for Alcona will begin at 9:00 PM EST, Friday, February 10, 2017.
  10. Hi Rowan, You have your last topic in wrong place. It should be on any of threads under Scripting Central on https://forums.totalchoicehosting.com/index.php?showforum=293
  11. If you need secure urls used then you will need to have a valid SSL cert installed on the domain, otherwise you can use shared secure urls of your server. The syntax for shared secure urls will be https://servername/~cpanelusername. If you can open a helpdesk ticket with primary domain name of your hosting account, we can provide you with exact shared secure url and discuss further on this.
  12. News Of When Tch Updates Something?

    We are extremely sorry for inconvenience happened to you but all our updates are announced through forums especially on the related page for your server. We can look into your issue in detail but can you open a helpdesk ticket with details of this issue to check this.
  13. Beadle Performance Issues!

    We are taking down the server for chasis swap. More updates will follow.
  14. Beadle Performance Issues!

    We are extremely sorry for the recent issues with beadle.snhdns.com and we have been working on this all day long. Now we have decided to do a chassis swap of this server shortly. Hopefully this should fix the recent performance issues you were experiencing. Please follow the forum thread for more updates on this. Once again thanks for your patience and co-operation.
  15. The Site Cant Be Reached

    Hi, Please accept our apologies for the issues you were experiencing. We had a network issue due to which you were experiencing connection and latency issues but this is fixed now. Everything should be working back as normal. Please re-check your websites and if you still find any issues, update us back on our helpdesk or live chat system and we will help you.