Head Guru

Yes, drop in a ticket to our help desk and ask for your lastest backup.

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Hello TCH Family, We are on schedule to start our Network Maintenance at 11:00PM sharp. We will update further as we get closer to starting later tonight.

We have completed our first round of network upgrades. Everything went without a hitch and as planned. We will be starting again tomorrow night at 11pm EST. I am headed home and Dick's feet are killing him.

The last round of servers are all back online and responding to services.

We are moving on to the next round. A few more servers will begin downtime now.

Everything from the first round is back online and responding to services. The servers only lost network connection and were not rebooted, just a fyi for everyone.

First set of servers that were effected are coming back online.

the first bit of downtime is starting now for a few servers.

We are starting the first switch replacements. I will update when this first round is done.

We will be starting at 11pm tonight sharp.

We actually do have two data centers. However, DC 2 is not going to be effected by this maintenance window. If you would like more information about our new Data Center we will be posting some photos and updates next week concerning the new DC. Thank you for your question.

I have gotten a few call's from our colocation clients and Data Center 2 clients. This maintenance window will not effect our DC2 or Colo clients at all.

Hello, We run our operations based on Eastern Standard Time. So therefore our maintenance windows are always based on EST. In regards to hosting e-commerce sites. I am aware that we host tens of thousands of web sites and they range from large e-commerce sites down to local churches and schools. I do understand that any maintenance window is undesirable, however we can not change that this sort of maintenance is something that is required to maintain a reliable infrastructure and network. We will do our best to limit the impact on our clients as always.

Just wanted to give everyone a quick update. In preparation for Saturdays Maintenance Window, tonight we successfully lit some of our new core routing gear. It will be in standby mode until Saturday! It is a truly great day to be a TCH Guru!

Hey Carl, Email is a wonderful thing until it stops working. If someone send you an email and your server is offline the sending server will typically queue that failed sent email and attempt to send it again several times over a few day period. So you should get your emails when the network is back online. We do not expect a long period of downtime so I would not be to concerned about it. Plus this is why we have scheduled the windows of maintenance to be late in the evening to keep things as calm as possible. I hope this answers your question.

Hi John, You are welcome and thank you for your continued support. You have been a loyal customer for a very long time and we are thankful to have you here.

Shoes, Send me an email with your shipping information and I will send you out two used TCH switches at no cost. These should do a good job for you. Thank you for your business.

Hello TCH Family! I wanted to start a discussion with the TCH family about what we are doing during this maintenance window. The first two days are planned for Distribution Switch Upgrades/Replacements. Many people have asked me why do you need to replace and or upgrade working switches. The answer is two fold. Firstly the in production switches have reached their end of life cycle. This means simply that they have given us a nice long run of uptime but its now time to replace them before we are faced with a 3am switch failure and everyone is in a total panic. Secondly, we are adding in another layer of redundancy to the network. Each of our new switches feature redundant uplinks / handoffs from the assigned aggregation switches. This means that we can take feeds from two network ports and feed the switch. This allows us to continue moving data even if we loose a line card, port or a cat6 run fails. During the first two days we will be dealing solely with Distribution switch replacements. During the maintenance window clients with servers attached to the switches we are working on will see periods of network instability and short period of downtime. These first two days will not effect the entire network, the only effected servers will be servers on the switches we are replacing. On Saturday we will phase into new Core Routers. This has been in planning phases for over 6 months and is a very large step for TCH. I am very excited about this upgrade. I can not go into full details as we would never want to talk publicly about our infrastructure but this upgrade will give us more capacity, stability, security and reliability. We will also be releasing a few new security policies on our network that should only effect people abusing the network. However with any new security polices we can expect to see a few bumps. I would be more than happy to answer any questions here on this thread about the upgrade. I will be personally overseeing this entire operation and will do my very best to make this a smooth and clean transition.

TotalChoice Hosting Maintenance Notice :: Subject : Network Maintenance and Upgrades Dates : 12/5/2013, 12/6/2013 & 12/7/2013 Times : 2200 - 0400 EST Creator : Bill Kish Description :: On the above dates and times TotalChoice Hosting, Inc. will be conducting service affecting network maintenance in our Troy, MI Data Center. This network maintenance is scheduled to commence at 11:00 pm EST on each day listed above. TotalChoice customers can expect periods of network instability and network downtime during the maintenance window. This upgrade will increase the capacity, security and overall reliability of our network.

Go Alex go.....

Dedicated would be the best way to go. http://www.totalchoicehosting.com/dedicated.html You would get a entire server to yourself. Thanks for considering TCH.

Hello Everyone, I would like to welcome Martin Reese to our Data Center Operations Team. Martin brings over 15 years of working within Data Center environment. I am excited to work with Martin and wish him many years of happy family fun here at TCH.

This has been completed. A few dedicated servers did not respond to the new switch, we were forced to single user mode them and update the network parameters. All servers are back on line. Thank you

We are in the process of swapping out a failed switch. This is onnly effecting nine dedicated servers and one shared server. Should have it corrected in a matter of minutes.