Head Guru Posted October 16, 2003 Posted October 16, 2003 Effective 10/16/2003 TCH will no longer offer any form of SSH to our clients, this included JailShell. As of now, if a client already has shell access they will be allowed the continued use of it. A decision on this is forthcoming. If I decide to remove ssh from all users any fees that were paid will be refunded to the end user. Thank you for your continued support. Bill
DarqFlare Posted October 16, 2003 Posted October 16, 2003 Are we allowed to know why SSH was discontinued?
Head Guru Posted October 16, 2003 Author Posted October 16, 2003 Mainly it was becoming to much work for us to maintain. We had to monitor the use, keep track of who had it and when they paid. Simply taking to much time to admin for us. Frankly its a pita to offer. Secondly for security reasons. Bill
DarqFlare Posted October 17, 2003 Posted October 17, 2003 Ah, ok. Thanks for the information... Not that I ever used it. The only thing I would have needed it fr would have been cron jobs, but CPanel has that built in an interface...
Scholar Warrior Posted October 18, 2003 Posted October 18, 2003 Are you going to offer us any alternatives that aren't plain text authentication? I love using ssh and scp, especially sftp.
Head Guru Posted October 18, 2003 Author Posted October 18, 2003 We will not be offering SSH in any form, now or into the future. If your on a virtual server you can authenticate in cPanel using the shared ssl. There are no plans on exploring sftp of scp. We may perhaps offer a custom plan for developers. Perhaps a plan that offers SSH and all the other goodies that a dev person would want. But for the current virtual plans we are not going to offer ssh any longer. Bill
Zeitgeist Posted October 20, 2003 Posted October 20, 2003 so has there been a decision on whether those of us who have it can keep it? admittedly I don't use it a ton, but its fun to ssh in and edit a couple of things/optimize sql tables because it conveniently looks like work instead of goofing off
TCH-JimE Posted October 20, 2003 Posted October 20, 2003 We are still deciding, dont worry, we will let you know! Jim
chuckmalani Posted November 13, 2003 Posted November 13, 2003 i vote for the developer's package! please do keep us updated, and if you deem it completely necessary to end jailshell access, can you suggest a company who will allow it? i have been w/ TCH for over a year now and i love it. the service is absolutely great. i recommend you guys to everyone. but i will have to take my business elsewhere. im a programmer. i write my own php stuff. its nothing fancy, but i have the need to get in and program stuff. i also am not a full time web designer. i have a real programming job at a real office. i need to be able to putty into my accounts and tweak pages for my freelance clients when i see fit. jailshell is, for me at least, 100% easier than logging into cpanel, navigating to the file, editing the file, saving the file. i can type that all in command line much quicker. also, call me a geek, but im 100x more comfortable coding something in vim rather than a text editor. not to mention the advantages vim is as an editing tool. basically, we are here because TCH has the best service which makes our lives as developers easier. again, to me at least, jailshell is part of that package. i 2nd my vote for the developers package. chuck
Head Guru Posted November 13, 2003 Author Posted November 13, 2003 Would you be willing to provide a faxed copy of your drivers license or photo id? I am very much considering the "Developer Package"
Scholar Warrior Posted November 14, 2003 Posted November 14, 2003 yeah, i'd be willing to supply a photo id. thanks for taking our voices seriously, head guru.
chuckmalani Posted November 14, 2003 Posted November 14, 2003 absolutely, let me know what and how and i will comply. is there a way that with the developer's package, we can have jailshell auto added or have it be an option in the WHM so that we do not need to fill out a help desk ticket, get declined, re-open with our valid technical reason, etc....? thanks for being so understanding and reasonable, Bill! chuck
DarqFlare Posted November 15, 2003 Posted November 15, 2003 Even though I'm not interested really in the developer's package... This is a great idea. It's really, really nice to see a hosting company try to come up with an alternate package to help provide a service that its customers want.
taznumber1 Posted November 16, 2003 Posted November 16, 2003 I totally agree with FSUchucky3 idea to create a developer's package. I am in the same boat as he is and I do php development on my side and it is much easier to just have jailshell access when you are trying to edit code, and test code, and like the mentioned to optimize sql command, and be able to run sql comments to test them before you post it in your php page. I know there are ways around this but it makes things much easier when you are developing and you have gotten us to being able to ssh into a sytem to do your programming. But as a system admin I can under the the security rise, but it is my understanding that jailshell is a very secure option to providing shell access, and keeping users from being able to change system settings or mess with other people's accounts. I would really like to see you come up with a developers package, and I would be willing to provide the copy of an idea if that is what you require to have this service. Oh yeah Rock Sign , and I am glad you are atleats considering this option to be able to keep customers, because if you don't they will more then likely take there business else where.
chuckmalani Posted November 20, 2003 Posted November 20, 2003 I totally agree with FSUchucky3 idea to create a developer's package. hey taz.... i can't take the credit. it was our illustrious HeadGuru who originally suggested it. We may perhaps offer a custom plan for developers. Bill, any news on this? thanks, chuck
d55 Posted November 20, 2003 Posted November 20, 2003 I also do not use SSH that much but i find it very handy to do alot of batch work and for editing some configuration files quickly and easily. I would be interested in any developments on the developer plan if it comes about and would have no problem faxing a copy of my drivers license.
my2cents Posted November 27, 2003 Posted November 27, 2003 I'm currently looking for a web host and I thought I've found the perfect one when I checked out TCH. However, one of my must-haves is SSH access (Jailshell is fine). Some reasons are e.g. : - For security reasons I will NOT use a protocol like FTP, POP3 etc. which send passwords as clear text over the net (and maybe even worse over internal LANs at work or at home (tenant-owner's association)). The cPanel File manager is nice for quick changes to a small number of files, but it is not a replacement for a SCP file tool or something similar. - I want to be able to (safely) transfer files like backups etc. directly between web hosts (not by FTP for reasons described above) - I want to be able to fine-tune scripts, databases etc. from the command shell for both installed scripts and for my own development projects. You folks at TCH seem very dedicated to security which I appreciate since it is also a great concern of mine. Do you not think that forcing your customers to send their login/passwords in the clear is a potential security risk for both us and yourselves? The idea of a developer account sounds great, but I would like to see some dates, requirements, features, prices etc. as I will have to decide on a web host pretty soon. /A potential customer
Head Guru Posted November 27, 2003 Author Posted November 27, 2003 At this point we have no plans of offering SSH to new clients. The developer package would only be offered to current clients and would not extend to new family members. It is much more a security risk to offer SSH to clients then for clients to send a password over clear text. Our clients have the ability to change passwords on the fly at will in their control panel and we also offer ssl connections for all our virtual servers. Good luch in your search for a new host.
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