jake.v Posted September 24, 2003 Posted September 24, 2003 I have signed up for your hosting 2 days ago, got confirmation from mypaysytems.com that my payment was processed, but I got no response from you at all. I sent you 4 emails to various email addresses found on your site (support, accounts...) and got no response from them. Tried to register here today and did not receive confirmation email either. Finally, I was able to register now. My email is working, so that cannot be the problem. Can someone please respond, my invoice ID is 8703, do you need more info? Thanks, Jake Quote
TCH-Sales Posted September 25, 2003 Posted September 25, 2003 Jake, you can email me directly, mitch@totalchoicehosting.com and I promise I'll deal with you one on one with this. Also we have many gurus online almost all day from the support page that you could talk to as well as the online opperator. Quote
jake.v Posted September 25, 2003 Author Posted September 25, 2003 Thank you Mitch. I have already emailed you, I hope we get this going soon. Thanks again. Jake Quote
TCH-Sales Posted September 25, 2003 Posted September 25, 2003 Alright Jake, here's the problem. You're using the email account tied to the domain name you are trying to move over to us. This is the reason you're not getting any of our messages, because they are all going to your new account instead. Could you give us a diffrent email address so that we can contact you and send you your welcome email that way? Thanks! Quote
Head Guru Posted September 25, 2003 Posted September 25, 2003 This is clearly stated on the sign up pages. Quoted from the sign up page. "Do not use email account with domain name you are signing up with! " Quote
TCH-Rick Posted September 25, 2003 Posted September 25, 2003 I have sent the information you need through my Earthlink account and you should have it now. Quote
jake.v Posted September 25, 2003 Author Posted September 25, 2003 Now I feel dumb Where can I send you info with an email that is not tied to the domain being transferred? Thanks Quote
TCH-Rick Posted September 25, 2003 Posted September 25, 2003 Check your email. If you didn't get it email me at rick@totalchoicehosting.com and I will send it to your alternate address. Quote
jake.v Posted September 25, 2003 Author Posted September 25, 2003 Thank you Rick, got your email! I'll start working now Thanks a lot to all of you, I can now see that you guys are prompt, it was all my fault. Cheers Quote
TCH-Don Posted September 25, 2003 Posted September 25, 2003 Welcome to the family Jake and your new home! if you need anything, just ask, the family is here to help Thumbs Up Quote
jake.v Posted October 7, 2003 Author Posted October 7, 2003 I want to thank you all on such a warm welcome. My site is finally on your servers, after one week delay, courtesy of my registrar, whom I will not name at this time I was locked out of my domain for a week, could not unlock it. I can tell you this, I am so impressed with performance and service you provided, everything is sooo easy and straightforward, your cpanel is GREAT! Thank you very much, you are all great!! Thumbs Up Jake Quote
TCH-Don Posted October 7, 2003 Posted October 7, 2003 Jake, thanks for letting us know all is well. Glad you are happy. Remember you are family here, so keep in touch And if you need any help, just ask. Quote
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