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I have been with tch for a year (apparently) now when today I found out my account had been renewed for another year without my notification. I have been using my account less and less and was planning on not renewing at the current time, seeing that I'm a "poor college student." I thought my renew date was in later than this, however it turns out my renew date was no. X_X

 

1. I figured tch would warn me before renewing my service and charging my credit card but I guess that is too much to ask.

 

2. After putting in a support ticket the only reply I get is "sorry that you are leaving". You could refund my money; we are talking very few days over the renewal date.

 

3. tchgurubillh told me that an email was sent to the original account email about my renewal but that email doesn’t work any longer.....

 

What I am saying is tch doesn’t make it clear about account renews and always reminds users to update the cPanel email address and one would think they would use that email to communicate with the customer.

 

Other than this problem while I am on my way out the door I have had no complaints about tch. They have been great! Extremely good reliability (at least my server) and fairly fast tech support.

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Sorry you are going... but, welcome to the forums anyway. Glad to know you were happy with the service provided while you were here.

 

3. tchgurubillh told me that an email was sent to the original account email about my renewal but that email doesn’t work any longer.....

 

TCH could not notify you because your email address changed and you didn't update your information.

 

This should serve as a reminder to everyone to make sure their contact email address and credit card information are correct. TCH can only charge you or notify you if they have proper information.

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But there's nothing TCH will do? That is what I'm asking. I do not want another years worth of subscription here at TCH, but I'm stuck with it. I can and have cancelled my subscription, but I've waisted $55.00, and it was a communication problem.

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Hello,

 

People like Bruce and Myself (thoose with names in Blue) are volunteer moderators who do not have access to clients information.

 

The best I can suggest is that you start a help support ticket, reference this thread and mark it to the attention of Billing. They will take a look and do the best they can. Please also remember that IF they do any refunds, its not instant due to the nature of credit cards and banks.

 

Please, in future, for everything you do, make sure everything is kept up to date.

 

I am glad you enjoyed your time here and I am sorry to see you go.

 

JimE

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Sorry to see you go. However, even your exit proves how great TCH is. Even for a customer who is deterimed to leave, TCH bends over backward to make you happy.

 

If you ever need hosting again, I hope you come back to TCH. We'd love to see you again.

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TCH's hosting services are great, but their online managment of your hosting account is poor. For example, how does one manage their hosting account online? If I want to change a credit card or find out the date of renewal, apparently I have to send a help ticket, because I cannot find where to do it online. I can manage domain name registration online. If the hosting service is manageable online, it's hidden somewhere in the depths of a menu.

 

I've had my hosting account with TCH for about 3 years, and I have not seen any improvement in online account management. That's been somewhat disappointing, given TCH's otherwise excellent hosting service.

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Silica,

 

You might not be aware, but TCH has moved from an older billing system, like the one you describe, to a new billing system that allows you to manage that information online.

 

You might submit a help desk ticket to see if your account has been transferred to teh new billing system. If it hasn't yet, I believe you can request to be transferred to the new system. But the help desk may be able to give you access to the online account management interface you seek.

 

Good luck.

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Silica,

 

You might not be aware, but TCH has moved from an older billing system, like the one you describe, to a new billing system that allows you to manage that information online.

 

You might submit a help desk ticket to see if your account has been transferred to teh new billing system. If it hasn't yet, I believe you can request to be transferred to the new system. But the help desk may be able to give you access to the online account management interface you seek.

 

Good luck.

 

But where is the menu structure for managing the account online? I can't find it under the menus on the main site.

 

I will submit a help ticket and ask about my current status. Thanks

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If you are on the new system you can access it with this link.

 

Thank you, Bruce, that worked perfectly. I was able to sign in and view my account and the payment settings.

 

I appreciate your help.

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How do you know if your with the new billing system? I just tried and it told me that my log in was invalid, it asked for my email not sure if I have to register to use this, but I am not sure if I need to submit a trouble ticket

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How do you know if your with the new billing system? I just tried and it told me that my log in was invalid, it asked for my email not sure if I have to register to use this, but I am not sure if I need to submit a trouble ticket

 

This may not help you, but I also tried to log in to the Billing System and discovered that I am in the old system, which, in time will be converted to the new one. That's not the official TCH response, but it may help to know you're not the only one.

 

Stefan

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Hi

 

I tried also, but can't get on, so I'm going to submit a Ticket...But!! what password do I use?? I have three hosting plans, I tried each one, but neither one works when trying to log into the new system, or will they assign me one??

 

I do have another question, will all three hosting plans be together?? (I hope) :(

 

Thank you,

 

Lorraine

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Lorraine, if you do not see the link to billing in your welcome email

open a ticket with one of your accounts user name and password

and mention the other accounts with user names /passwords

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Thanks Don,

 

Geez, how embarrassing, yes, I did have the information in the welcome e-mail, and it had a different password then I was trying to use, and it did have all three Hosting Plans in there. :(

 

But! in a way, I'm glad I asked about it, because, on my last Hosting Plan, I had made a mistake and forgot to set it up for a year, and had submitted a ticket for it right away, and they replied, that they had changed it to bill yearly. When I checked it out, they did have the Billing Cycle set to Annually, but the price was still $3.73, and the next Renew date was 2006/07/01. So I resubmitted the ticket. I know their not opened on Sunday, so will probably hear from them tomorrow.

 

I made a couple screen shot where to go, in Billing, and of my 'My Sites' and jotted down my password , so I shouldn't get lost anymore. :D

 

Thanks again,

 

Lorraine

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