First let me say, TCH rocks! I've been using you guys for my site and my client's sites for over 10 years. But I do have one suggestion. SSL Certificate Renewal should really be made easier. I've had a couple clients that have needed renewals and it seems the process always has issues, every year. Recently I noticed that TCH is now emailing customers to let them know that the SSL needs to be renewed. This is a great improvement over the past when it just expired and nobody knew until a customer trying to checkout saw the expired certificate (yes clients should pay closer attention, but they don't). However in this email it says to call, and when my clients call the person just says, "Email me your request". Then when they do email, there is no response. We usually end up having to open a support ticket to get things started. Then when the link given to pay for the SSL, is used TCH sometimes doesn't have a record of payment. Then this starts a whole new group of issues, and the need to pay again. Also we need to supply the same information again (company, address, passcode, etc.) that was already given a year ago. So, I would just love to see this process be streamlined. Maybe even make it auto renew (if possible) like your other hosting services. Or maybe make a much easier 1-2-3 step process to renewal that you could include in the email notification of SSL renewal (SSL for Dummies). TCH price for SSL is a little higher than most, but making the process streamlined would make it worth it. Just a suggestion, to make TCH even better than it already is.