Head Guru

This is awful. My prayers go out to all. Bill

We are trying to determine what some of the most popular e-mail clients in use by our client base. Please take a moment and complete the poll. Thanks!

I wanted to bring this issue to everyone's attention. This only affected clients using NS1 and NS2.totalchoicehosting.com Tonight at approximately 8:25PM EST our master DNS server stopped responding to DNS queries. Upon initial investigation we determined that the server had crashed and required a hard reset. We were not concerned about this outage as our secondary DNS server was online and resolving DNS, so there should not have been any issues. However, this was a incorrect assumption on our part. A very small percentage of clients' domains stopped resolving when our master DNS server was taken off line for a reboot and disk check. We were unaware of this until clients contacted us about their downed sites. Of course we were shocked to hear this news, as the secondary DNS server should have been resolving the domains. However, this was not the case. The master DNS outage lasted approximately 40 minutes. This was due to the server running a FSCK upon reboot. We estimate that around 2,000 domains did not resolve during this outage. They were not resolving from around 8:25PM EST to 9:10PM EST. All DNS servers are up and the issue has been fully corrected. Our initial investigation has revealed a simple mistake on our part. In early January our DNS clustering system was down for several days due to maintenance. Also again in March and again just last week. During this time any DNS updates, such as, new accounts, moved accounts, sub domains etc, were only written to our master DNS. We failed to realize this until just tonight. Honesty is the best policy and there it is. We have corrected this issue and all DNS is up and working on both the master and secondary. Thank you for your time.

More Mekong Nasty - http://news.nationalgeographic.com/news/20...ish/photo6.html

Mekong Cat's are just nasty fish. Some of you may or may not know, I am a avid fisherman. I fish tournaments and love the sport of Bass Fishing. Took my soon out couple weeks ago. Seems big stringer's run in my gene pool.

Mark, In ones journey, several side roads are traveled. Glad you found one that lead back to TCH. Welcome back my friend.

Hi Kate, Thank you for being such a valued customer. I have given you a free upgrade in your bandwidth! You will see this on your next cPanel login. Our way of saying thank you. Enjoy and please browse your site without fear now I repeat Andy's words also.

It really depends on how fast the remove your files from their servers. My guess is a week would be about right. Welcome to the TCH family.

Sounds impossible. Excellent job! Bill

From one dad to another. Happy Fathers day to all! Bill

Agree it was well done. Bill

So are you all set Paulo? Bill

Welcome to the family forums! Enjoy your time here. Bill

IF you want a good monitor at a fair price. I would suggest looking at the Rosewill Monitors. I have 3 on my desk and they are most excellent units. 19" LCD for $270 USD !!! Here is a link for you to look at http://www.newegg.com/Product/Product.asp?...N82E16824021015 Good luck. Bill

I think the responses here alone indicate the level of support we provide to our clientele. Do we fail sometimes? Of course we do. However, with that said we excel and exceeding customer expections every day. Just so you know, this reviewer is being contacted directly by our management team to attempt to resolve any outstanding issues. All it ever takes to get help from some one is a e-mail to our support team or grab one of us on live chat. I spend many hours a day personally on AOL AIM and live chat. Feel free to contact me at any time. Even the GEICO lizard cant have a 100% Customer Approval Rating. We currently have a 96.3% Customer Approval Rating from findmyhosting.com. The thing is this is based on thousands of reviewers. Unlike the other hosts on there with 10 reviews and 98% rating levels. Good luck in your search for a new host.

I wanted to reply to this post and simply thank everyone for their business and for the support, and referrals that everyone makes for us. Now how about me telling the story of how TCH came to light? That would be a interesting, fun and long thread. Seriously thank you for all you do, without the client base we would not be where we are today.

When upgrading from unmanaged to managed the actual upgrade process is a simple additional payment in the monthly fee. With that said however, there may be some minor issues that come along when we move your server into our fully managed program. For example, there may be things on the server that you have set up that our admin team would want to make changes to. This goes hand in hand with server stability . However, we would let you know in advance before making any changes to your server. Bill

We try to get tickets answered within 15 minutes. It really depends on how much work is involved on the back side of the ticket. I am glad you were pleased with our support team. Bill

The only "dumb" question is one that goes unasked. Bill

Awesome link. The humor pages are, well, funny!

Right it should not matter.

Your avatar makes me laugh.

Dick Devance has been promoted to : General Manager Please welcome him and pass on well wishes to our new second in charge.

Nice replies. If you still need help, just raise a Help Desk ticket and we can take a look at this for you.

We follow the ARIN guidelines when assigning Dedicated IP's to customers. This is required by all service providers, however not all are honest with their IP allocations. If you wanted to take secure orders over your site, you would need to have a SSL certificate. If you purchase a virtual hosting plan, you would be able to use our shared SSL. However, its always best to have your own unique SSL. Welcome to the forums and if you need more help just ask. Bill