Smtp Is Not Working; But Pop3 Is

[yvelle]

Is there a reason why SMTP would not be working while POP3 is? I use Outlook and I don't believe I changed any settings in it. But the other day it stopped being able to send mail through the SMTP account. Both POP3 and SMTP have the same name. All it says is "Unable to connect to server. Error Number: 0x800ccc0e"

[TCH-Dick]

Try changing your outgoing mail smtp port to 26 in your e-mail account properties under advanced.

[yvelle]

Thanks, that did it!

[TCH-Dick]

Welcome, now I'll explain why Apparently your ISP recently decided to start blocking port 25 for sending mail. A lot of ISP's are doing that these days to help control spam, thats also why TCH has SMTP running on 25 and 26

[ulanji]

I'm currently having the same problem, and I'm confused! There's basically just three parties involved:

 

1) Me

2) SBC (my ISP)

3) TCH email server

 

If my email client is set up to utilize port 25, that signifies port 25 on the TCH mail server, right? Should have nothing to do with the SBC internet routers that connect me to the TCH box.

 

I'm at work so I haven't had a chance to switch my home email client to port 26 yet, but I'll try that tonight (*crosses fingers*)

 

Like I said in another post, though, I'm pretty green at most things email.

[Head Guru]

Your right, but if SBC blocks traffic on port25 your request to check mail on our server @ port 25 is blocked and can never reach the server.

[ulanji]

Ah I see... so there's not an SBC port 25 that ever gets involved. SBC's routing software just checks for *requests* to utilize port 25 on any box at any location, and filters those out.

 

Interesting! Thanks for the help. You guys are great. Thumbs Up

[fjbfour]

I found this thread and hoped my problems were solved, but alas, no.

 

I set up Outlook 2002 according to the instructions at the TCH help site.

 

The change to port 26 did not fix this for me. I can receive no problem, but am unable to send email. I read and re-read and re-read the instructions, and am pretty confident I followed them correctly.

 

The error message is:

 

Unable to connect to the server. (Account: 'mail.mydomain.net', SMTP Server: 'mail.mydomain.net', Error Number: 0x800ccc0e).

 

Does this error number mean anything to anyone here? What should I check for next?

[fjbfour]

FYI I also persued this thread:

 

http://www.totalchoicehosting.com/forums/i...?showtopic=7284

 

and none of those suggestions worked either.

[ThumpAZ]

Try changing your SMTP server to that of your ISP (should be informaiton on their site for these settings) and see how it goes.

Sometimes the ISPs will block a lot of stuff, including protocols such as SMTP to help stem the flow of SPAM.

 

Good Luck

-GG

[jacobw]

I found myself in the same boat as fjbfour today when I finally decided to set up email. No previous suggestions were helpful. TCH-Glenn's suggestion sort of defeats the purpose of having outgoing mail servers with your domain, and some people don't have outgoing servers. I believe I was in that position when I was still in university.

 

Anyways, I solved the problem this way:

 

Your generated username from TCH is "rewuifdsj".

 

You don't want your email address to be rewuifdsj@domain.com.

You want it to be dude@domain.com.

 

Create a user, dude@domain.com in Cpanel.

 

In Outlook XP, create a new POP3 email address. Set up the incoming and outgoing servers to mail.domain.com.

 

Username is "dude+domain.com"

And of course the password.

 

The outgoing server refuses to send with that username and password, though it will receive email.

 

Under "More settings", go to the "Outgoing Server" tab and make sure the "My Outgoing Server (SMTP) requires authentication" box is checked.

 

But instead of leaving the option "Use same settings as my incoming server", use the option below it, "Log on using"

 

For that username, use the TCH generated username.

In this case, "rewuifdsj" and the password.

 

Everything should work. If it does not, your ISP may be blocking outgoing server port 25.

 

To change the server port to 26, go to "More settings" and the "Advanced" tab. Where it says 25, change to 26, click ok and hopefully all should work.

 

If all of the above posts and any other thread's suggestions do not work, hopefully this one will. If it does not, I highly recommend the free (or paid) email service at http://www.fusemail.com.

 

EDIT: I just received email that Fusemail will no longer be free as of April 1. If you want a great challenge/response system, they're still great, you'll just have to fork up a minimum dollar a month, I think.