joecav Posted November 19, 2003 Posted November 19, 2003 Hi all, I noticed my email was down all day and when I just checked my web site, it too is down. Can't get onto Cpanel/webmail either...what info do you need from me so you might check into this? My Webpage Thanks, Joe Quote
Head Guru Posted November 19, 2003 Posted November 19, 2003 Site is not down. I was able to view your site from my mobile att connection without issue. Yes even on a trip to the doctor I bring my laptop and a cellular connection. Could you post a trace route for me? As your site is up for me, I can only assume its a routing issue from your ISP to the Server. Bill Quote
joecav Posted November 19, 2003 Author Posted November 19, 2003 any ideas on how I run a trace route? *edit* forget it I figured it out...running it now and will post it in a sec.. Quote
joecav Posted November 19, 2003 Author Posted November 19, 2003 Here you go... C:\Documents and Settings\Joecav>tracert www.catalystsales.com Tracing route to catalystsales.com [64.246.62.111] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 20 ms 15 ms 15 ms 10.7.94.1 3 17 ms 17 ms 18 ms 130.81.10.1 4 20 ms 18 ms 18 ms so-0-2-0-0.BB-RTR1.PHIL.verizon-gni.net [130.81. 7.217] 5 21 ms 21 ms 20 ms so-1-0-0-0.BB-RTR1.NY325.verizon-gni.net [130.81 .7.241] 6 24 ms 23 ms 21 ms so-0-0-0-0.PEER-RTR1.NY111.verizon-gni.net [130. 81.4.10] 7 20 ms 20 ms 20 ms so-2-0-0-0.PEER-RTR2.NY111.verizon-gni.net [130. 81.4.2] 8 20 ms 21 ms 20 ms nycmnyzlce1-pos3-1.wcg.net [64.200.68.49] 9 60 ms 66 ms 65 ms nycmny2wcx3-pos11-0.wcg.net [64.200.87.85] 10 302 ms 64 ms 60 ms nycmny2wcx2-oc48.wcg.net [64.200.87.77] 11 60 ms 61 ms 60 ms hrndva1wcx2-oc48.wcg.net [64.200.240.46] 12 61 ms 59 ms 57 ms hrndva1wcx3.oc48.wcg.net [64.200.95.78] 13 61 ms 60 ms 58 ms drvlga1wcx2-pos.wcg.net [64.200.210.57] 14 60 ms 58 ms 60 ms drvlga1wcx1-oc48.wcg.net [64.200.127.49] 15 62 ms 60 ms 60 ms dllstx1wcx3-oc48.wcg.net [64.200.240.21] 16 58 ms 57 ms 58 ms dllstx1wcx2-pos9-0.wcg.net [64.200.110.129] 17 59 ms 57 ms 58 ms hstntx1wce2-pos4-0.wcg.net [64.200.240.74] 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Any ideas whats going on. I was able to access the site last night...so this is a new occurance. Quote
Hockeypuck Posted November 19, 2003 Posted November 19, 2003 17 59 ms 57 ms 58 ms hstntx1wce2-pos4-0.wcg.net [64.200.240.74] 18 * * * Request timed out. 19 * * * Request timed out. Any ideas whats going on. I was able to access the site last night...so this is a new occurance. Looks like wcg.net is dead. Its not responding to pings, nor can I get to it with a traceroute of my own from here. Quote
joecav Posted November 19, 2003 Author Posted November 19, 2003 Ok what do I need to do to get my site/email back up and running? Thanks for the help guys. Quote
TCH-Rick Posted November 19, 2003 Posted November 19, 2003 I am seeing the site fine from SC. Traceroute looks fine as well: 5 3 1 172.22.32.102 Unknown er2a12spasc.spa.sc.charter.com 6 4 - 216.141.132.233 Austin 7 5 2 216.140.8.29 WASHINGTON D.C. p1-0-0.a1.wash.broadwing.net 8 6 3 129.250.9.217 Arlington a3-2-0-0-10.r02.mclnva02.us.bb.verio.net 9 6 3 129.250.5.46 39.006N, 77.428W p16-7-0-0.r02.stngva01.us.bb.verio.net 10 6 3 129.250.5.34 Dallas p16-0-1-1.r21.dllstx01.us.bb.verio.net 11 6 3 129.250.5.5 Houston p16-6-0-0.r00.hstntx01.us.bb.verio.net 12 6 3 129.250.10.146 Houston ge-4.ev1.hstntx01.us.bb.verio.net 13 7 - 207.218.245.42 Houston 14 8 4 64.246.62.111 Houston server29.totalchoicehosting.com Quote
TCH-Dick Posted November 19, 2003 Posted November 19, 2003 Ok what do I need to do to get my site/email back up and running?Thanks for the help guys. There isnt a whole lot you can do but wait, there is a routing issue with your isp. somewhere between you and our server your ISP is dropping the connection. Site resolves fine from west Texas 1 No Response * * * 2 216.111.193.67 29ms 27ms 28ms TTL: 0 (2524-cerebrus.texol.net ok) 3 205.171.49.209 114ms 84ms 71ms TTL: 0 (dal-edge-08.inet.qwest.net 4 205.171.25.117 115ms 104ms 111ms TTL: 0 (dal-core-01.inet.qwest.net 5 205.171.25.46 74ms 108ms 51ms TTL: 0 (dal-brdr-02.inet.qwest.net 6 129.250.9.81 57ms 48ms 83ms TTL: 0(p4-4-0-0.r02.dllstx01.us.bb.verio.net ok) 7 129.250.3.30 75ms 72ms 78ms TTL: (p16-1-1-0.r21.dllstx01.us.bb.verio.net ok) 8 129.250.5.5 146ms 58ms 54ms TTL: (p16-6-0-0.r00.hstntx01.us.bb.verio.net ok) 9 129.250.10.142 120ms 51ms 102ms TTL: 0 (ge-3.ev1.hstntx01.us.bb.verio.net ok) 10 207.218.245.42 101ms 71ms 95ms TTL: 0 (No rDNS) 11 64.246.62.111 63ms 82ms 98ms TTL: 53 (server29.totalchoicehosting.com ok) Quote
joecav Posted November 19, 2003 Author Posted November 19, 2003 wow talk about feeling helpless. Oh well, thanks for the info, people. Quote
Head Guru Posted November 20, 2003 Posted November 20, 2003 Joe, The guys are right not much can be done. One night about two weeks ago I had the same issue getting to the tch main site. It cleared up in about 4 hours. Call your ISP and start whining. Tell them to get Williams Communications Group to fix the dead router. You can bet your next generation processor that wcg knows about the issue but have your isp put some pressure on them. Quote
joecav Posted November 20, 2003 Author Posted November 20, 2003 Good news, it's up and running for me again! Thanks for the info guys, I appreciate your help. Rock Sign Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.