Looking For Trouble Ticket Package

[jayc]

Hi All,

 

I have a client who wants a public domain trouble ticket package, and am looking for suggestions on packages that will run on TCH.

 

The closest commecial package that I have found is Outlook Help Desk in terms of functionaliy, at the moment the ones that seem to have what my guy is looking for is PHPGroupware, and RT:Realtime Tracker.

 

Can anyone make more suggestions for packages to evaluate ?

 

Before I make the installation attempt does anyone have hands on experiance in installing either PHPGroupware or RT on TCH ?

 

Can offer advice on wireless systems in return

 

Thanks in advance

 

Jay Clark

 

 

Edit: TCH-Bruce - removed email addres to prevent spam bots from picking it up

[TCH-JimE]

Hello,

 

I suggest OSticket at http://www.osticket.com/index.php but i have had no experience and that was a random choice of google. It would seem as if there is hundreds out there!

 

Good luck and if you pick one, let us know which one and how you get along with it!

 

JimE

[TCH-Andy]

I've run PHPGroupware without problems - along with some of the other group CMS systems.

[Samrc]

Have used other software from this site with success. Easy setup instructions on other scripts.

Have not used this particular one from them...

 

http://www.phpjunkyard.com/free-helpdesk-software.php

[cajunman4life]

I've installed phpSupport on my site. Very simple and basic. Nothing fancy; it just works.

[stevevan]

Have you checked at any of the open source sites? Several to choose from if you do a google search.

[TCH-Rob]

Hotscripts.com is a good place to start.

[TCH-Tim]

Have used other software from this site with success. Easy setup instructions on other scripts.

Have not used this particular one from them...

 

http://www.phpjunkyard.com/free-helpdesk-software.php

 

Thanks for the tip. Been messing with this all day. Easy to use and easy to customize and integrate into an existing site. Added additional form/database fields without much fuss. Easy category management and ticket search functions. Don't know how it compares to others, but it'll work for my purposes.

[MikeJ]

Couple I looked at before deciding to go with a non-free version:

 

http://www.simpleticket.net/

http://www.bestpractical.com/rt/ - Not shared server friendly.

 

The latter I've used before.

[minapre999]

I went through this process not long ago, and came across a package called Trouble Ticket Express (www.troubleticketexpress.com). It is no frills, but works great, and can be upgraded to a (commercial) more complex version if required in the future. You can see an example on TCH server at my (site)

 

Peter