Cpanel?

[David W Aldridge]

both cpanels are v e r y slow, since server upgrades?

 

pacificgarages.com

hoofr.com

 

David A.

[TCH-Andy]

Hi David,

 

Welcome to the forums

 

Since your first account is not on a server which has recently received any upgrades, I don't see how it's got anything to do with that. If you open a ticket at the help desk (link at top of the page) we'll have a look for you though.

[TCH-Thomas]

Welcome to the forum, David.

[Head Guru]

both cpanels are v e r y slow, since server upgrades?

 

pacificgarages.com

hoofr.com

 

David A.

 

I am thinking it could be your connection.

 

I just loaded WHM from both your servers and they loaded VERY fast for me.

[TCH-Bruce]

Welcome to the forums David

[TCH-Don]

Welcome to the forums David

did you try a tracert to your sites?

[stevevan]

Welcome to the forums!

[j2k4b]

Welcome to the forums...

[David W Aldridge]

Tracert_to_pacificgarages.docThanks for all the welcome's I feel......

 

Attached are tracerts to pacificgarages.com/cpanel

 

I have similar exact results for hoofr.com/cpanel

 

looks like the cpanel router is not responding, not accepting my packets.

 

Now before you go telling me to check *my* firewalls and routers - no..... I have identical issues with home and work pc's, both run zonealarm, home is ZA Pro and work is ZA free. I can't get into the cpanel with or without the firewall on. I can't get into the cpanel with IE6 or Firefox, both run on both computers. Nothing has changed on my end - no upgrades or installs.

 

Last week the Cpanels started running real slow - both of them from both pc's.

 

This smells exactly like what the tracert shows - your router is rejecting packets from me - why it lets you (TCH) in I don't know, but it doesm't do me any good that you can get in and I can't. And why would the server let me get to the public_html folder but not cpanel? How would my firewall or router stop this?

 

I have googled around and found several examples of cpanel being inaccessible and I see all sorts of issues addressed on the server (TCH for example) side. Considering all the changes you are implementing I would not be surprised or upset if cpanel is being worked on. Fine - just tell me and I will wait.

 

Just don't tell me I have to dilly dally around with bogus firewall router issues on my end, only to have the issue resolve mysteriously some day like it never happened.

 

David A

[TCH-Bruce]

Have you opened a ticket with the help desk and given them your IP to see if it's been accidentally added to their firewall?

 

Possible cause of an IP being firewalled is forgotten passwords and multiple attempts made to gain access.

[TCH-Bruce]

But wait, I just ran a trace route from dnsreports.com as you did with the same results.

 

That does not show the route from your machine to the servers it shows the route from their site to the servers. Have you run a trace route from your own machine?

 

Running from my own machine I get different results.

[TCH-Thomas]

Not sure this helps, but I just did a traceroute to the domains listed in the first post and I got very good results.

[David W Aldridge]

I am not tracert expert - but I can get to the site just fine, and I would assume a tracert from my own machine would get to hoofr.com just fine (it does) Once it gets there, is where the router stops everything. Does it need a password? thats why the router stops?

 

In which case having my ip firewalled by tch is sounding pretty practical

 

Now my gripe is going to be starting a help ticket and having them tell me to check my firewall settings and run a tracert - I guess I have a tracert at least thats a start.

 

Still doesn't explain why *both* cpanels were running very slowly - this just smells of tch router server issues.

 

I will monitor this discussion and start a help ticket - again.

 

Thank you,

 

David

[TCH-Bruce]

Are you accessing your cpanel using https://

 

Have you tried http://

 

I'm trying to help locate your problem.

[Madmanmcp]

Simple question here...are you doing a tracert to:

 

pacificgarages.com/cpanel

 

or

 

pacificgarages.com

 

You do a tracert to your domain or the IP. The backslash I believe specifies a folder and there is no folder called "cpanel".

[David W Aldridge]

I go to the website which is http.... and add a tag on the end */cpanel* to the .com

 

I just went to Hoofr.com and got in fine

 

I just went to pacificgarages and

 

first time got in with no password !!!!

second time it stalled never reaching the point where it prompted for an ID or password

third time it let me in with out a password again.

 

the third time I went to a couple places I don't normally go to, to make sure I wasn't cached, and it worked, but the status bar was always working hard. similar to when I got in last week and it worked but worked real slow. This third time it was working relatively fast but the status bar was never really finishing anything, some images were showing place holders, but the page was functioning

 

it was working, but not quite right.

 

My firewall is not showing any activity

 

hymmmm.

[David W Aldridge]

I go to the website which is http.... and add a tag on the end */cpanel* to the .com

 

 

This is how I enter cpanel, not how I tracert necessarily.

[Madmanmcp]

This is how I enter cpanel, not how I tracert necessarily.

 

Ok, that is correct, I just wanted to be sure here and not overlook something. When I do a tracert from my desktop your domain shows up fine with no slowness that I can tell.

[Deverill]

Have you tried clearing your browser cache? Getting in without a password sounds like some caching is going on and it may be inconsistent.

[Madmanmcp]

I just went to Hoofr.com and got in fine

 

I just went to pacificgarages and

 

first time got in with no password !!!!

 

Maybe this is a clue to your slowdowns and will explain whats happening. I believe you are not "logging out" correctly and whn you try to switch cpanels the sytem is becoming confused and appears as a "slowdown" to you. When you switch from one domains cpanel to another domains cpanel do you log out or just retypr the url?

 

At the top right of the main cpanel page is a "Logoff" button. Click on that and then try and log into the second cpanel.

[David W Aldridge]

The cpanel is all over the place

 

I have cleaned my cache and temp

 

I just went back to Hoofr.com and could get in but all the images are placeholders. Its been this way going back to beginning of all this over a week ago actually

 

I just went back to pacificgarages.com and could not get in. Never reach a log in prompt, just hangs for ever, and never times out.

 

Fact is, I am in Firefox right now - I going to jump out in IE6 and try them both again right now.....

 

I got in both sites just fine, with images.

 

I submitted help tickets for both these, maybe I am sticking my nose right when they are getting things fixed?

 

i have to go for about an hour, I will check it all again when I get back.

 

David A.

[TCH-Tim]

I just went back to pacificgarages.com and could not get in. Never reach a log in prompt, just hangs for ever, and never times out.

I went to pacificgarages.com/cpanel and the login prompt came up instantly. And when I hit cancel the cPanel login page loaded instantly with all graphics intact. Same for hoofr.com/cpanel. Using Firefox, which on occasion does give me trouble in cPanel, but I'm hitting your sites just fine from Nevada. Tracert looks good too.

[Deverill]

Fact is, I am in Firefox right now - I going to jump out in IE6 and try them both again right now.....

I got in both sites just fine, with images.

Aha! as they say. If you can get in fine with IE and not with Firefox I'd like to suggest that it's a problem with FF. It could be a bad install or a plugin that is not behaving, or a setting not right.

 

In one (and only one) of my systems, if I go to the main page with FF the menus at tho top won't show up. I haven't figured out what it is that's causing it but IE works fine so if I need to do it on that machine I can.... just with a little pain.

 

If this turns out to be the case then there's probably nothing the tech support guys can do here, but please do let them know this in the helpdesk ticket you have open.

[David W Aldridge]

I clear my cache, I log out, I shut down, I reboot, And I pray to the cpanel gods

 

IE6 gets in most of the time - about 75% I would say. twice just now IE6 would not get in.

FF gets in about 10% - goes in streaks

 

CPANEL has no doctype !!! there are 73 validation errors on this page !!!

 

IE6 sucks

CPANEL with no DOCTYPE sucks

 

FF should work. I have upgraded FF just yesterday too - my earlier FF and the new FF 1.5 both have the same problems, on three different machines going through 2 different ISP providers. Its not an FF setting - it because FF is looking for a legit valid page I bet, or there is some cpanel setting on your sever that is denying me acces because I am attempting to access the sites from two different ISP's... MAYBE? possible clue???

 

would have to suggest that FF should work, If IE6 comes through with version 7 and does all it is supposed to do - like get better? like get closer to FF - you are going to have a whole crap load of people complaining.

 

No DOCTYPE .... heh!

 

No FF.... double heh!

 

Opera gets in?

 

And still - IE6 hangs once in awhile too.....

 

And......AND.... I have never had a problem with IE6 or FF before, for the last 2 years... so something has changed - like they took the doctype out recently/maybe?

 

chalk this one up to .... oh well. I am working on getting my sites to validate, *or* be ready to validate to XHTML. The browsers are not quite ready for it yet, but its coming.

 

can't imagine that I am the only *web* guy out here that has this problem, either.

 

pretty much finished with this topic..... I'll keep playing around, and I won't be surprised if a doctype shows up and FF just starts working all of sudden - and like magic... it all gets better.

 

Thanks for trying. I'll check back in to see if anyone does come up with something,

 

David A.

[TCH-Don]

I use both IE and firefox with cpanel and have no problem.

 

One last thing to check on

cpanel requires javascript enabled.

[Deverill]

Yeah, I just got into cpanel on my site with FF 1.5 so it's not an issue that FF won't work with the badly formed page. Besides, if FF balked at no Doctype then 80% of the web pages out there would fail

 

Has anyone from the Help Desk tried to get into your cpanel with your password and FF?

 

It seems that since a lot of us use FF and can access cpanel, and...

you tried 2 different isp's and...

you have problems on different machines and...

you have problems on different browsers...

THEN

it may be something wrong in the setup of the account/cpanel itself.

 

I say this in all humility because our tech support folks here are the best I've seen, but sometimes things can get flakey and there's no good answer for it.

[TCH-Tim]

I submitted help tickets for both these, maybe I am sticking my nose right when they are getting things fixed?

I'd be interested to hear the results of these tickets. Like Jim says, the tech support guys here are the best I've ever dealt with, and they always nail my problems within an hour or two at most. So I'd guess that if it's not fixed, it's just not being looked at from the right angle. Many of us use FF. All of us access cPanel. It should just work.

[David W Aldridge]

Just tried (again)

 

Opera - popped right up, felt gooooood. (fact is, I am starting to like Opera more and more)

IE6 took about 5 seconds - popped up just right

FF - took about 15 seconds to show, but with no graphic's - all placeholders, and the status load bar stuck at about 40%. I have had this same sympton with IE6 - about a week ago.

 

TCH Jim I haven't changed anything with my cpanel settings, I have never set any cpanel settings at all. But I will go looking at what there is to monkey with and see. Yes, at least two TCH people have gotten in, but I don't know what browser they were using.

 

TCH Don - I will look for javascript settings

 

I don't mind anyone's nose

 

TimHodge - Your are right, FF should just work

I will go looking in FF deep for something. I don't know what it could be though.

I have even looked at my Host files, and nothing shows.

 

And its not an FF issue per se - there are times when no browser can get in all. Another thing - I work 150' from home so I jump back a forth before during and after lunch. When access is good, its good, when its bad its bad

 

Home ISP is Comcast

Work ISP is Eschelon

 

Its crazy.

 

David.

[David W Aldridge]

Is it possible the cpanel is having difficulty keeping track of my entry attempts because I attempt to enter with so many different browsers? Meaning that it keeps a cookie, or a setting or something I can't see (not my cookie, or maybe it is my cookie?) and everytime it sees me coming I have a different face?

 

User 1 (me) logs in, cpanel keeps a cookie, works fine

User 2 (you) logs in, cpanel keeps a cookie, works fine

User 1 logs in different browser, messes up cpanel cookie, doesn't fit right

User 2 logs in, same browser, works fine,

User 1 logs in with first browser, but cookie messed up from 2nd browser

 

Maybe try getting into your cpanels with different browsers, then from different PC's and ISP's if that is possible. I wonder if that is the variable the TCH tech can't, or hasn't attempted to replicate yet?

 

Maybe something in the cpanel script (just for me) can be changed from a 1 to a 0 to allow multiple browser cookie's or something.

 

I don't need multiple browsers per se, I prefer FF over IE and I am starting to like Opera. If I have to, I will stick with IE6, well right now I have to don't I.

 

sure would be nice to figure this out.

 

David A.

[David W Aldridge]

attached is a *jpg of my java console

 

It doesn't support print out so I had to print screen

 

lots off cpanel CSS errors - see attached

[David W Aldridge]

That *print screen* above is a real conversation stopper looks like.

 

Anybody else with FireFox show these Java console errors when loading cpanel?

 

David A

[TCH-Dick]

That *print screen* above is a real conversation stopper looks like.

 

Anybody else with FireFox show these Java console errors when loading cpanel?

 

David A

 

Anyone that uses FF gets them, its just the lovely way cPanel is coded. I use FF exclusively for cPanel/WHM and have no issues from these errors. They are all style related and have no impact on the functionality of cPanel.