Head Guru Posted November 30, 2005 Posted November 30, 2005 Hello, I have been watching the response times on tickets during our day shift and have noted that we have gotten busier and busier during the 8am - 4pm shift. With this in mind we have added another Level 1 technician to our roster just to assist our customers on the day shift. So we will have more technicians to assist you during our busiest hours. Please welcome Sam Peterson to our support team. I look forward to working with you Sam. Bill Quote
abinidi Posted November 30, 2005 Posted November 30, 2005 YAY! Welcome Sam!!!! Congratluations on your new position. This is just further evidence of how TCH administration really care about customers!!! Quote
Deverill Posted December 6, 2005 Posted December 6, 2005 We all are lucky, Sam. Bill's made a great place here for all of us in our various roles from customer to moderator to department head etc. Quote
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