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Posted

Hi... question about email forwarding... currently I have 5 addresses that are on forwarding. Four of them have not had any problems... but on 2 occasions now, the 5th one has just vanished off the list. Usually I find out about this when I send out an email and get the dreaded "550-The recipient cannot be verified" message.

 

The forwarding for this one address does work after I enter it, but for the 2nd time in the past 2 weeks it has like I said vanished. Naturally, this person is the most important person to the site (the plebes never have problems like this)... His forwarding is going to an Aol account if that matters... just wondering if there is any outside factor that would cause his forwarder to drop...

 

the domain is saintjoseph-hewlett.org (site is barely finished if you go there, I just converted over there original site real fast which they did in MS Publisher!!! it was aweful, lol)...

 

Thanks...

Posted (edited)

AOL will not allow TCH to forward email to AOL accounts. Basically AOL was going to ban all TCH email as SPAM unless TCH prohibited AOL accounts from being set as forward target addresses.

 

Here is a link to a forum topic describing this issue:

 

http://www.totalchoicehosting.com/forums/i...howtopic=16053&

 

Oh, and welcome to the forums!!

 

EDIT: Um, Thomas beat me to it. So, amen to what he said.

Edited by abinidi
Posted

Thanks for the lightening fast reply and thanks for the welcome... I have wanted to make a site on TCH forever... great hosting company and am very happy with everything so far...

 

ouch on the Aol... but I totally agree, and was going to switch them over to gmail anyway... guess I will have to expedite that process...

Posted

You know, if the person REALLY wants to keep their AOL account, you could create a Gmail account for them, and then forward the Gmail account to AOL.

 

So you would create a forwarder in cPanel that forwarded to Gmail, and then set the Gmail account to forward all incoming messages to the AOL account.

 

Just a thought. Best wishes.

Posted (edited)

That is a great short term solution... I mean, you know end-users... they can barely say email... no less use it... and yes aol is evil... nuff said we all have our stories... thnx for the tip...

Edited by CharlieT
Posted

actually not such a great short term solution... for some reason, the auto responder is not working with this configuration... I can only blame aol at this point since my other autoresponders are working... here is what i have

 

works

webmaster@saintjoseph-hewlett.org > me@gmail.com > me@work.com

auto responder works fine along with forwarding

 

does not work

fathertom@saintjoseph-hewlett.org > frtom@gmail.com > frtom@aol.com

when i send to this address, i get nothing from the auto responder. need to contact him to see if he is actually receiving these emails...

 

is aol that evil that even as a foward foward it can mess things up... one thing I did not try is to delete the original autoresponder for 'fathertom' and recreate it... my thinking was that since the primary email address fathertom@saintjoseph-hewlett.org is the same that is should still work... ???

Posted
is aol that evil that even as a foward foward it can mess things up...
In a word, yes. AOL does no research on the source of spam. That's why we stopped forwarding there from TCH. All it takes is for an email to come through here (not originate here) to an AOL customer and they click "report spam" and we're on the hit list. They also check for "spam-looking" stuff so it's entirely possible they are blocking it in your scenario. Also, remember that Gmail has spam filtering stuff too so it could slip through the cracks there.

 

I hope you get a solution that works well for you! I'm doing the TCH->gmail->AOL and it seems everything important is getting through to my client so it can work when the moon is in the right phase.

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