Ray_Bman Posted January 29, 2005 Posted January 29, 2005 Does TotalChoice out-source their support? If I send in a support ticket is someone from a non-English speaking country going to respond. It can be frustrating when the support person is just following a script based on a problem's description, and lacks the language skills to explain the solution. Quote
Head Guru Posted January 29, 2005 Posted January 29, 2005 Last time I checked all our Techs spoke English. Maybe not Rob, he is from Arizona. Bill Quote
TCH-Andy Posted January 29, 2005 Posted January 29, 2005 I speak proper English, being from England, but I can understand most American Quote
Deverill Posted January 29, 2005 Posted January 29, 2005 but I can understand most American <{POST_SNAPBACK}> You just can't always spell American words Ray, you can rest assured that none of the techs here follow scripts. Quote
TCH-Rob Posted January 30, 2005 Posted January 30, 2005 OK, So my English isn't that great. I can't help it. Fortunately, I got this far on my good looks. Quote
borfast Posted January 30, 2005 Posted January 30, 2005 Ray, if it helps you can also talk to Portuguese and Swedish people Seriously, we all speak English without a problem, so don't worry about that Quote
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