Ahkileez Posted May 15, 2004 Posted May 15, 2004 I couldn't figure out where else to put this. I have a problem with my main TCH account. It was suspended over some payment issue. Fine, I solved it the way I was told through the payment site. That was well over a week ago but still my account remains suspended. So I tried online help and basically got told to submit a ticket. What good is the instant online help if you have to submit a ticket and drum your fingers while you wait for a response? This tiny and unhelpful conversation took nearly *15* minutes and the tech left the conversation without informing me in any way that he/she was doing so even though I had a second question that wasn't addressed. I've changed the tech's name because I don't want to get anyone in trouble. ** You are now speaking with TECH, Support Department. ** Kurt : Hello TECH TECH : hello Kurt : I have a problem. My account is suspended. I was told by billing that I needed to solve it on the Pay service, which I did. But it's been like a week now and it still shows as suspended. Kurt : hello? TECH : yes TECH : Please open a ticket Kurt : Okay, I'll try to do that. I also have another problem with my second account. One of my subdomains refuses to work. TECH : select department as billing Kurt : And the second account? Kurt : hello? It almost reads like one of those ICQ pranks. *sigh* Yuck! Quote
Ahkileez Posted May 15, 2004 Author Posted May 15, 2004 Addendum: I still had the window and just noticed this. This must've happened sometime after the 20-minute mark when I opened this window to write this post. TECH : any other issue? TECH : your domain name? Your party has left this session. Quote
TCH-Dick Posted May 15, 2004 Posted May 15, 2004 Did you reply to the ticket you opened and provide the transaction number, or ever submit proof that the account was made current? We have no way of knowing if it was paid without you sending us the transaction number as instructed in the e-mail/ticket Quote
Ahkileez Posted May 15, 2004 Author Posted May 15, 2004 I had not replied to the ticket. I guess I must've overlooked something because I don't recall reading that I was supposed to. I submitted the ticket, like the TECH said, and got a response very quickly and did as they asked, so they unlocked my account. no harm, no foul there. It was my fault. My post was really about the conversation with the live support tech. With the long silences between responses where the utility says "TECH is typing..." I was repeatedly surprised by four or five word responses. I thought he was typing out a manual for me or something. Quote
TCH-Dick Posted May 15, 2004 Posted May 15, 2004 The phplive chat is far from perfect, one of the things I really dislike about it. But, it is better than others we tried. What browser are you using? It works best with IE, but seems to have problems with occasional time outs with mozilla. Quote
Ahkileez Posted May 15, 2004 Author Posted May 15, 2004 I'm an IE purist, a Microsoft gusher. *ducks* Quote
Ahkileez Posted May 16, 2004 Author Posted May 16, 2004 Rare we are indeed. I guess I've never understood everyone's hatred for MS which seems primarily based in their powerhouse stature. It's not like you hear a lot of people cussing about General Motors or AT&T Quote
Head Guru Posted May 16, 2004 Posted May 16, 2004 Kurt - We are a family here, no one gets into trouble. If your having a issue with one of the techs, simply drop me a email and let me know. I assume your site is back online now? Quote
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