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I agree that more things might break (WordPress) that would be more important than the things I would like to install that only work with PHP 5. So if you're starting a list somewhere of software that's only running on PHP 5, here's my 1-item list! http://www.activecollab.com So no, I don't want to change my own hosting package (and certainly not my reseller package!) just yet, but I read that if PHP 5 is running alongside PHP 4, it can be made to work for that program. Just my late-night two cents. - Bradley

Thanks for the info, Tim. When you say, "no disk upgrades at this time for semi-dedicated or dedicated packages" do you mean they're coming at some point soon?! I ask because I'm currently on the "Semi-Dedicated, Fully Managed" and am just about to max about my disk space, but the jump in price to "Dedicated, Fully Managed" is a big one I'm trying to prolong ($79/mo. to $219/mo.)! I'm not technical enough for the "unmanaged" solution. Also, a simple but I-have-to-ask question, does "80GB x2" mean "160GB"? Jus' checkin'. The thing is, I could really just use an increase of 10 GB and not 150 GB of disk space (and triple the cost). I see below on that page that I can buy an add in (e.g. 120 GB IDE Hard Drive for $203.99). Is that a one-time cost or monthly? Maybe this is a question for the sales department. Let me know if I should email them directly rather than ask here. The reason I ask here is that maybe others in my position have a similar questions. Thanks again, - Bradley

Thanks, Bruce. I have a running ticket going on the subject. Do you think it's maybe that I have my /g2data/ folder "under" public_html (i.e. accessible?)? Could that be it? I'm happy to try to fix ANYTHING that may be causing this, but I don't know what's causing it. Thanks for any tips. There goes my Friday ... !

It must be some sort of upgrade business going on at TCH because it just happened again to another site of mine here: http://www.alisonwright.com/gallery2/main.php I know TCH is going to moving servers and I think I read something about a PHP upgrade. Could this be causing this trouble? Anything I can do to prevent it? Thanks.

Thanks for the comments. An update after an all-day fix-it job: I just could not get that install working again. I tried upgrading, fresh installs (but keeping the same table as there are hundreds of images in there), and still that same error page. I finally created a new SQL DB and installed G2 in another directory and used another storage directory (this time above public_html). All went well. Then I used the "Local Server Upload Paths" to get the old albums and photos and so far so good. I think it didn't get all of the images, but it's trying. What I still really need to know is what caused this in the first place. I have a post over at the G2 forums asking the same thing, so I'll update here if I learn anything. I spent hours fixing this today. Thanks for any feedback or experiences or suggestions.

Gallery2 just stops working and I get this error message: I haven't touched it in a while, so I'm thinking something happened at TCH (PHP upgrade? MySQL upgrade?). I have searched for a reason why this happened (it's the second time on two domanis here at TCH) and found this suggestion: I know that I should rather have my g2data folder at the same level as public_html, but I'm not sure if that's the problem. I also know that one solution is to recursively CHMOD the g2data folder (and all subfolders) to 777 and that's supposed to fix it. Also, I can't seem to do that in any FTP program as I'm not the correct user (need to be admin or host or something) so maybe TCH has to do it. I have submitted a ticket, but wanted to see if anyone else is having this problem and if they know how it can be avoided--I have several G2 installs on TCH and this is a pain that they just go down. Thanks, - Bradley

This is going to save me HOURS of installation time! Thank you, TCH!

Thank you. I love when TCH finds and fixes a problem before my clients even notice something is wrong. - Bradley

I build websites and I also host most of them through a reseller account here at TCH. Some of my clients want to stay with their existing host and that's fine with me--as long as their host can get the job done. This is rarely the case. It's not about cost, either. Some big name hosts that cost $30 for a regular hosting account can't get the job done. I use some "sophisticated" tools that require more than your average HTML page: WordPress, Gallery2, Drupal, Mambo, MovableType, PHP List, Dada Mail, Ultimate Form Script, etc. Many use an SQL database and PHP. On TCH, it all works just fine. Upload, install, presto. Easy for me, easy for my client. The trouble comes when a client wants me to set up something on their host and although maybe the software installs correctly, there's usually trouble down the road. For a client today I installed Gallery2 and the G2 Windows XP image uploader wouldn't work, then the Upload Applet wouldn't work. Yes, their help desk said they'd work on it, but it's just more delays and, frankly, most cost to my client. My clients come to me with big name hosts, too. I won't list them here, but you'd recognize them. The other day, a huge Internet presence host didn't run "Ioncube" (not that I even know what that IS!) that Ultimate Form Mailer uses, so it didn't work. Sure, I could have searched around for another form program that did everything UFM did AND ran on this host's severs, but that would have taken time, rather than JUST WORKING THE FIRST TIME. For the client, it came down to UFM working or switching hosts (to my TCH). UFM--and TCH--won out. Same thing the other day with PHP List. Something about not running in safe mode. I did a bit of research, talked to the host and they said I had to do a few things and it would work. I did the few things (yes, it's highly possible I didn't do them correctly) and it still didn't work. Switched them to TCH, too. I'm not trying to bash other hosts. I'm just trying to save some time and money and frustration for those maybe enticed by big names or flashy packages offerring lots of bandwidth or lots of something. If your sites are at all complex--or ever will be--you want the nuts and bolts working and the bells and whistles working. It just works here. Anyway, this is my Thank You to TCH. Best regards, - Bradley

Thanks for your post, Bruce. My clients are a mix of business accounts and individual users and I agree with you about the business accounts, but lots of individual users would like the challenge/response option as they have had their firstname@lastname.com email address for years and, as people are talking about in this thread, it's inevitable--even if you're extremely careful. Also, you say "put forth the effort to battle it" but many of my clients wouldn't know how to battle and that means I'm usually taking care of it for them (not cost effective, boring, etc.). ;-) Of course my email does pretty well against spam using Spam Assassin and using forwarding and the default email (e.g. if I send a card from Hallmark, I'll use hallmark@**** so when it gets sold/spammed, I can then stop/block it). I post again tonight as I'm moving yet another client away from another hosting company (yippee for TCH!) because this or that little thing didn't work (in this case it was that it was running in safe mode, I couldn't turn it off, and thus couldn't run PHP List), but while I was moving things away from her host, I noticed that they run cPanel, had Spam Assassin and ALSO had an option called "BoxTrapper." This is how it described it: BoxTrapper protects your inbox from spam by forcing all people not on your white list to reply to a verifcation email before they can send mail to you. Aha, I spoke too soon. So I did a quick search for Box Trapper and found out that TCH has already tried it, but I guess it was too much of a load on the servers. I couldn't find much else about Box Trapper, but anyway, it'd be great if TCH had it as an option, even charged for it if it's going to be a bigger load on servers. Best regards, - Bradley

Any chance TCH will offer something like Spam Arrest (challenge/response) in the future? I'm a reseller and Spam Arrest is what I suggest to them after they've (1) had their email address listed publicly on a site for a long time and is certainly on the spammer's lists, (2) tried Spam Assassin with success, but still just not quite good enough, (4) can't/won't ditch that address for a new one, and (4) they're ready for drastic measures. I send them over to Spam Arrest where they pay $5 a month or so. I'd be much happier being able to offer that through my own reseller account (TCH) for free or for a small fee (if I/we had to pay an extra fee to TCH to set it up). Just my two cents. Best regards, - Bradley

I just wanted to thank you very much for that extremely clear response. It saves me lots of trying and time. Best regards ... wow, I almost wrote, " ... and have a nice weekend." Shows you what kind of weekend I've been having! - Bradley

Thanks for this thread. I've been messing with .htaccess and php.ini to no avail. I was also following this link and tried #1 and #2, but couldn't find the add_photos.php, so didn't figure that out. I can see that it allowed me 128 MB in a batch: Not that I'd need that, I just need the occasional movie uploaded that's bigger than 2 MB. I just submitted a ticket requesting the max single upload be increased to 8, thanks. However, I was wondering why I couldn't upload it even via FTP or cPanel (File Manager). The permissions on those folders (albums, etc.) are 755 and I couldn't change them in FTP (FileZilla) to 777. I guess they're locked somewhere? I guess they're locked in Gallery somewhere so I don't use FTP to upload? I just tried Add Items From Web Page and used a URL where I just uploaded video (e.g. www.mysite.com/videos/) and that worked. Thanks. - Bradley

I'm stuck in a Horde loop. It keeps coming back to the login page. http://www.domain.com:2095/horde/login.php I'm a reseller (server17) and a client of mine just said the same thing (I guess she's on 17, too). My browser or something on your end? Thanks, - Bradley [Just submitted a ticket about it.]

Thanks. I didn't think you did block sites, I was also just putting out the note in the forum to see if anyone else was having the problem. I'll submit a ticket. Thanks. - Bradley

A client of mine (I'm a reseller) was sending email from her Earthlink account (using smtp.earthlink.net) and I wouldn't get it and she wouldn't get it. We're both hosted with TCH. Other people (non-TCH) would get it. We did tests to Yahoo mail accounts, others, and they all got it. It seemed to be from Earthlink to TCH accounts that weren't working I did some searching on these forums and it may just be a temporary glitch, but I wanted to raise the issue and also post a solution if anyone is having this trouble. Long, boring story short, I found on the Earthlink page that you should use smtpauth.earthlink.net and then put in your Earthlink user name and password ("My SMTP server uses/requires authentication." Then when she sent, I got it and she got it. However, she did a test from her Earthlink webmail account and we both didn't get it. This final point lead me to believe that somehow TCH may be blocking (inadvertently?) Earthlink mail somehow? I'm pretty sure TCH doesn't like/do that, but just wanted to let people know. Best regards, - Bradley

Just tagging along here as I too am getting more spam that SA used to get. I didn't know I needed to use IMAP to have SA learn. Bummer, I'm POP. Any tips much appreciated. I'm a reseller and I have clients saying that spam is getting through (that didn't used to). Thanks, - Bradley

That did the trick! Thank you very much for your patience with the ® and for your speedy reply. Dodos Mail seems fantastic so far. - Bradley

I've used UFM in the past and it's been great. The email does tend to end up in my Junk/Spam box much of the time. Anyway. A question about Dodo's Mail: sent time. I have Dodo's Mail script up and running and it's great except for one thing: the email sent doesn't have a date or time so it goes to the bottom of my inbox. I see the code in dodosmail.php is as follows: >$headers .= "Date: ".date(R)."\r\n"; Anything I can do to this code to make it work? Thanks. - Bradley

It just died on me, too, without my having changed anything. I fixed it by changing this line in mailit.php from: $set['email_type'] = '1';/*1=smtp, 2=mail(), 3=qmail, 4=sendmail*/ to $set['email_type'] = '2';/*1=smtp, 2=mail(), 3=qmail, 4=sendmail*/ I've had it before where something changed somewhere (TCH?) and UFM got an error. Last time it was a PHP upgrade. This time I don't know what it was. Good luck. - Bradley

Some of my WordPress installs (e.g. The Writing Salon) seem to load very slowly. (Of course, sometimes it's fast and if/when you go look, it'll probably be just fine ... !) I poked around and found this interesting fix, but after I installed it, I got this error: >Fatal error: Call to undefined function: sem_get() in /home2/usernamehere/public_html/classes/wp-content/advanced-cache.php on line 106 This is what he says is required: Either TCH doesn't provide this, or I just don't know how to turn it on. Any tips? Side note: I'm a reseller and about to upgrade to a Semi-Dedicated or Dedicated account, would either of those have this "sysvsem" module? Thanks again, - Bradley

Thanks Roger, for posting your questions. I'm currently on the "Deluxe Resellers" plan and I'm running out of disk space and bandwidth. I'm assuming that my next logical step up is this: -- Semi-Dedicated, Fully Managed, Dual Intel P3 Server As a reseller, when I upgrade to this, will it just give me more space and bandwidth? Are there other features I'll get? Anything I'll lose? I just want more space and bandwidth. I don't know UNIX or anything. I just use WHM and sell the domains and the clients use their cPanels. That'll be the same, right? Andy said, "The semi-dedicated and dedicated servers are effectively large resellers." so I'm hoping it'll just be a clean and easy upgade--as it was from Simple to Basic to Standard to Deluxe Resellers. Thanks very much, - Bradley

Thank you, Andy, this gives me some detail as to what I need to keep an eye on: e.g. comment spam attacks/flooding. It's also nice to know that you'll contact me after you suspend the account (so I don't have to learn about it from a client). I assume that I'll then go into that domain and clean up the comment spam and make sure comments are turned off or closed then the account will be un-suspended, right? Any more details like this (what I need to look for as I migrate from MT 2.661 to WP 1.2.2) are very helpful and welcome, thank you. As for help from me: WordPress has some great plug-ins to prevent/battle comment spam. - Bradley

Greetings. (I'm a reseller.) I run about a dozen sites using MovableType (MT) 2.661, another few dozen running WordPress (WP) 1.2.1 and maybe 1.2 and 1.2.2 and my guess is the culprits are the MT 2.661 installs. I'd be happy to upgrade them all to WP (as WP is a much smaller load for your servers--one of the reasons I've switched to WP), but it takes quite a bit of time and I work for myself. I understand that the load on your servers is something you need to take care of, but is there somewhere I can monitor the load that a certain site of mine is causing? If my xyz.com site is about to be suspended, could I learn that somehow and I'd focus on that domain first? I would truly find it extreme if xyz.com was suspended (which I'm pretty sure means shut down) and I only found out through my client or something. If I could get something of advanced warning, that would be a great help. Should I submit a ticket for this question? I understand the server load problem, but please understand that it will take time to make those changes (especially for resellers) and I hope we can get a bit of leeway. Thanks, - Bradley

I've noticed the duplicate folders as well and twice now mail goes to the "less deep" folder and gets stuck there and the user never gets it (unless I move it manually). This has happened twice now (around 06/29/04 and 11/29/04). Maybe that's some sort of scheduled maintenance job that makes this happen? In any case, the emails are then lost to the user. Any way to make those misplaced emails automatically go to the folder that the user uses? Thanks, - Bradley