Can't Log On To Tch Server Using Cpanel

[ramone_kalsaw]

I just joined TCH this week, and would like to attend some "family" functions, but I'm locked out of the house. I've been working diligently with tech support, but we haven't been able to to resolve the issue -- my inability to connect to cpanel.

 

What I've Done

I've attempted the following log on approaches:

 

-- http://67.15.16.3:2082 (NO GOOD)

 

-- https://67.15.16.3:2083 (NO GOOD)

 

-- http://67.15.16.3:2082 (With Norton and Zone Alarm off)

 

 

What Tech Support Has Done

TCH tech support confims that they have tested my login and can confirm that its working fine. They say that my inability to logon its just a setting in my computer or the network I'm on which is blocking the traffic via port 2082. (My ISP -- Earthlink said they're not blocking Port 2082). It was suggested that I get a technician to look at my computer to find the rogue setting, or do an OS reinstall.

 

The Rub

When I first got my Welcome email the other day, I was able to connect with cpanel just fine. It was only after trying to change my password that some "gremlin" snuck in, because I haven't been able to get connected since

 

Does anyone have any suggestions?

 

THANKS for your help!!!

[TCH-Bruce]

Hmm, all three of the links you provided bring up the login/password box for me so it is there and working correctly.

 

Are you behind a router?

[youneverknow]

Have you tried clearing the cache and cookies in your browser and then reebooting? I know it sounds simple but what the hay...

youneverknow

[ramone_kalsaw]

I'm not behind a router, and when I put the TCH addresses in, I too get the login/password box, but it doesn't accept my password, and then after 3 tries I get access denied.

 

And, I've cleaned cache -- cookies and temps -- several times, and rebooted a couple of times, but so far no luck

[TCH-Bruce]

Are you sure you are using the correct login/password combination? It is case sensitive. You could PM the info to me and I could try from here if you like.

[Head Guru]

Hi,

 

Whats your ticket # on the help desk.

 

I will take a peak for you.

[ramone_kalsaw]

My ticket numbers are:

 

-- TKS-27763

-- AMV-81960

-- LRE-13678

 

I appreciate your help -- and really want to be a part if TCH. Your operation has a really good look and feel.

 

Thanks again!

[Head Guru]

I logged into your cPanel on the first attempt.

[Head Guru]

Check your email and try the new username/password combo I just set up.

 

I think you are simply having issues with upper/lower case.

 

Please reply here and let us know if the new ones work for you.

 

Bill

[ramone_kalsaw]

With great humility and appreciation I say thank you for adding more functionality to my web experience. I'm on

 

Now for the (embarrasing) debrief:

 

I was cutting and pasting the user name and password right from the help tickets. How do you account for the transcription problem

 

In any case: THANK YOU!!!

[Bunni]

Don't worry about it ramone_kalsaw! You're here, you're in and we're happy to have you!

[youneverknow]

WoooHooooooo

[Head Guru]

With great humility and appreciation I say thank you for adding more functionality to my web experience. I'm on 

 

Now for the (embarrasing) debrief:

 

I was cutting and pasting the user name and password right from the help tickets. How do you account for the transcription problem

 

In any case: THANK YOU!!!

Maybe you were copying a extra space at the start or end of the password.

 

Since the password is all *** out it is hard to tell if that happens.

 

I am just glad your up and running

[DarqFlare]

Yeah, that space-add thing happens to me too. When you copy text that is specific for a password, when it is selected, check to see if a space is selected on the beginning and end. If there is, go ahead and paste it, but delete the correct character out of the paste before submission.